Operational Account Manager, Air Expedite, Road

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Operational Account Manager handling customer relationships and shipment requests for Air Expedite in a logistics company. Collaborating with Carrier Sales team to ensure service excellence.

Posted 5/14/2026full-timeItasca • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $62,500 - $84,500 per yearWebsite

About the role

Key responsibilities & impact

Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch’s house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred
Experience with transportation management systems
2 years' experience managing Air Freight preferred
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills and works with a sense of urgency
Strong mathematical skills for pricing, negotiating and project development

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logisticstransportation brokerageAir Freightanalytical skillspricingnegotiatingproject development

Soft Skills

communicationteamworkindependenceprioritizationsense of urgency

Certifications

High School DiplomaGEDCollege degree in Business AdministrationLogisticsSupply Chain Management