Continuum Global Solutions

Human Resources

• Apoyar en diversas tareas administrativas
• Colaborar con equipos en la oficina
• Aprender y desarrollarse dentro de la empresa

HR Associate I

Analyst

• Ensure the accuracy of all benefits enrollments in Success Factors (HRIS) to provide vendors with correct eligibility information
• Assist with new-hire orientations, ensuring employees understand their benefits package
• Perform regular quality checks of benefits-related data
• Provide employee support on benefits claim issues, plan changes, and enrollment inquiries
• Distribute enrollment materials, determine eligibility, and enroll employees with carriers, including processing life status changes
• Respond to benefits inquiries from managers and employees regarding plan provisions, enrollments, status changes, and general benefits questions
• Process and administer leave-of-absence requests and disability paperwork (medical, personal, disability, and FMLA)
• Interpret FMLA and ADA regulations as they relate to leaves and disability accommodations
• Respond to 401(k) inquiries, assist with enrollments, plan changes, and manage the annual catch-up contribution enrollment
• Support and execute the annual Open Enrollment process, including communication, issue resolution, and vendor coordination
• Generate and maintain reports on allocation and billing charges
• Must be familiar with US Benefits, Loss, Administration of various benefit plans

Benefits Analyst

Customer Support

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
• Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas

Bilingual Healthcare Customer Service Representative – PM Shift

Bilingual Spanish Healthcare Customer Service – PM Shift

Bilingual Spanish/Non-Bilingual Healthcare Customer Service – PM Shift

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
• Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas
• Support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage

Bilingual Spanish Healthcare Customer Service Representative

• Support inbound calls from US-based members/providers with questions about health, wellness, pre-authorizations, copayments, and plans/coverage
• Actively listen to customers to understand concerns and build rapport
• Provide essential information regarding access to care, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting and navigating self-service options and company sites/products
• Utilize client-specific knowledge systems to research and review multiple documents while keeping the customer engaged
• Follow documented processes and procedures to ensure compliance for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate multiple computer applications with speed and accuracy
• Adapt to learn new call types and flex support when business needs change

Bilingual Spanish Healthcare Customer Service

Bilingual Spanish Customer Service Representative, Healthcare

• Support inbound calls from US based members/providers about health, wellness, pre-authorizations, copayments, and plans/coverage
• Actively listen to customers to understand concerns and build rapport
• Provide essential information regarding access to care, benefits, proof of coverage, member handbook
• Guide callers through troubleshooting, navigating self-service options, and using company sites/products/services
• Utilize client-specific knowledge systems to research and review multiple documents while keeping the customer engaged
• Follow documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate multiple computer applications with speed & accuracy
• Adapt to learn new call types and flex support when business needs change

Healthcare Customer Service, Bilingual Spanish

• Support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage
• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
• Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas