Solution Owner – Customer Support IT Applications
PowerSchool
Healthcare Customer Service, Bilingual Spanish
Continuum Global Solutions
contract
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Support inbound calls from US based members/providers about health, wellness, pre-authorizations, copayments, and plans/coverage
- Actively listen to customers to understand concerns and build rapport
- Provide essential information regarding access to care, benefits, proof of coverage, member handbook
- Guide callers through troubleshooting, navigating self-service options, and using company sites/products/services
- Utilize client-specific knowledge systems to research and review multiple documents while keeping the customer engaged
- Follow documented processes and procedures to ensure all compliance is met for government audits
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate multiple computer applications with speed & accuracy
- Adapt to learn new call types and flex support when business needs change
Requirements
- 18+ Years
- High School diploma or its equivalent
- Minimum of 6 months of previous experience working in a call center or as a health plan call center agent (member service, provider service, pharmacy plan member service) preferred
- Bilingual Spanish (required)
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Dedicated, quiet, & secure workspace with no distractions
- High-Speed Internet with at least 50 Mbps download and 10 Mbps upload (no Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services)
- Hard-wired ethernet connection to modem/router that you own/are responsible for
- USB wired headset with noise canceling microphone
- Willing to work any shift between 10:00am-1:00am Eastern Standard Time, including holidays & weekends
Benefits
- $15 per hour in training; pay increases to $15.50 after training
- $17 per hour for bilingual Spanish agents
- Overtime during peak needs
- Access up to 50% of your pay immediately after your shift
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
- Company equipment shipped for use
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencehealth plan call center agentMedicare experienceMedicaid experiencebilingual Spanishcomputer proficiencytroubleshootingself-service navigationdocument reviewcompliance processes
Soft skills
customer serviceactive listeningverbal communicationwritten communicationempathyrapport buildingadaptabilityproblem-solvingengagementdedication