Customer Service Representative, Healthcare
Continuum Global Solutions
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
- Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
Requirements
- 18+ Years & High School diploma or its equivalent
- Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends
- Dedicated, quiet, & secure workspace with no distractions
- High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
- A USB wired headset with noise canceling microphone
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality and a desire to help people