Customer Service Representative
The Cigna Group
Bilingual Spanish/Non-Bilingual Healthcare Customer Service – PM Shift
Continuum Global Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
- Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
Requirements
- 18+ Years & High School diploma or its equivalent
- Minimum of 6 months of previous experience working in a call center or as a health plan call center agent (member service, provider service, pharmacy plan member service) preferred
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality and a desire to help people
Benefits
- $15 per hour in training, pay increases to $15.50 after training is completed + Overtime during peak needs
- If you are Bi-lingual in Spanish, the pay rate is $17 per hour
- Access up to 50% of your pay immediately after your shift
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencehealth plan member serviceprovider servicepharmacy plan member serviceMedicare experienceMedicaid experiencecomputer proficiencynavigating multiple applications
Soft skills
active listeningcustomer serviceverbal communicationwritten communicationempathyproblem-solvingadaptabilitycourteous telephone etiquettepositive attitudecustomer focused
