Continuum Global Solutions

Bilingual Spanish Customer Service Representative, Healthcare

Continuum Global Solutions

contract

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $16 - $17 per hour

Job Level

Junior

About the role

  • Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
  • Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
  • Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
  • Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
  • Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
  • Empathize and resolve concerns to simplify the customer’s healthcare experience
  • Navigate through multiple computer applications with speed & accuracy
  • Adapt to learn new call types when business needs change & flex support in those areas

Requirements

  • High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services)
  • Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
  • Dedicated, quiet, & secure workspace with no distractions
  • A USB wired headset with noise canceling microphone
  • 18+ Years & High School diploma or its equivalent
  • Minimum of 6 months of previous experience working in a call center or as a health plan call center agent (member service, provider service, pharmacy plan member service) preferred
  • Medicare and/or Medicaid experience would be a plus
  • Exceptional customer service, active listening, and verbal and written communication skills
  • High computer proficiency and navigation of multiple applications
  • Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Customer focused personality and a desire to help people
Benefits
  • Bilingual in Spanish $17 per hour in training
  • If you are not Bilingual pay is $15 per hour in training; pay increases to $15.50 after training is completed
  • Overtime during peak needs
  • Access up to 50% of your pay immediately after your shift
  • Paid, Virtual Training
  • Remote work environment
  • Continuum will ship you company equipment to use
  • Opportunity for Professional Development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
high computer proficiencytroubleshootingnavigating self-service optionsresearchingreviewing documentscompliancecall center experienceMedicare experienceMedicaid experiencecustomer service
Soft skills
active listeningverbal communicationwritten communicationempathyproblem-solvingadaptabilityprofessional attitudecourteous telephone etiquettecustomer focusedrapport building