Solution Owner – Customer Support IT Applications
PowerSchool
Bilingual Spanish Healthcare Customer Service
Continuum Global Solutions
contract
Posted on:
Location Type: Remote
Location: Remote • New Mexico • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Support inbound calls from US-based members/providers with questions about health, wellness, pre-authorizations, copayments, and plans/coverage
- Actively listen to customers to understand concerns and build rapport
- Provide essential information regarding access to care, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting and navigating self-service options and company sites/products
- Utilize client-specific knowledge systems to research and review multiple documents while keeping the customer engaged
- Follow documented processes and procedures to ensure compliance for government audits
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate multiple computer applications with speed and accuracy
- Adapt to learn new call types and flex support when business needs change
Requirements
- 18+ Years old
- High School diploma or its equivalent
- Minimum of 6 months previous experience working in a call center or as a health plan call center agent (member service, provider service, pharmacy plan member service) preferred
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and ability to navigate multiple applications
- Willing to work any shift between 10:00am-1:00am Eastern Standard Time, 7 days a week, including holidays & weekends
- Dedicated, quiet, and secure workspace with no distractions
- High-speed internet with at least 50 Mbps download and 10 Mbps upload (no satellite, Wi-Fi, or cellular/wireless carrier internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
- A USB wired headset with noise canceling microphone
- Bilingual Spanish for bilingual role (as specified in job title)
Benefits
- Bilingual Spanish pay: $17 per hour in training (overtime during peak needs)
- Non-bilingual pay: $15 per hour in training, increases to $15.50 after training
- Overtime pay during peak needs
- Access up to 50% of your pay immediately after your shift
- Paid, virtual training
- Remote work environment
- Opportunity for professional development
- Company equipment shipped for work use
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencehealth plan call center experienceMedicare experienceMedicaid experiencecustomer serviceactive listeningverbal communicationwritten communicationcomputer proficiencytroubleshooting
Soft skills
empathyrapport buildingadaptabilityproblem-solvingengagement