ConnectiveRx

Operations

• Provide leadership, coaching and performance management for a team of pharmacists and pharmacy technicians
• Oversee workflow processes related to patient clinical engagement, medication therapy management, prior authorization reviews, and other non-dispensing functions
• Serve as the primary escalation point for complex operational, clinical, and client-related issues
• Manage staffing, scheduling, capacity planning, and resource allocation for an assigned pharmacy team
• Monitor, analyze and report on operational performance metrics
• Partner collaboratively with cross-functional stakeholders
• Ensure adherence to all applicable regulatory requirements

Pharmacy Operations Supervisor

General

• Reviews written Adverse Event and Product Quality Complaint reports submitted to the drug manufacturer
• Ensures timely and accurate transcription of data into the ConnectiveRx Quality Management System
• Conducts quality checks and ensures reports are submitted to the manufacturer as required
• Monitors and audits potential sources of safety information under the guidance of the Manager, Pharmacovigilance
• Ensures all safety data identified is captured, recorded, and reported in compliance with company SOPs
• Assists Pharmacovigilance teammates with tasks such as periodic reconciliation, records inspection, and internal audit activities
• Supports internal audits and preparation for third-party audits under the supervision of the Manager
• Performs other duties as assigned

Pharmacovigilance Specialist

Proposal Manager

• Generates, tracks, and communicates estimation activities to internal teams for new and existing customer requests.
• Handles, routes, and/or responds to follow-up queries about proposed estimates.
• Collaborates with CRx’s pricing team to ensure all details to produce an approved estimation have been received.
• Calendar management for meetings in support of the estimation process.
• Maintain documents and files appropriately supporting the proposed estimates.
• Reports development required by CRx Management Team.

Proposal Coordinator

Supervisor

• Ensure team provides extraordinary patient concierge health care services by meeting agreed-upon SLAs and KPIs
• Identify process improvements utilizing customer and employee feedback
• Provide regular feedback and coaching to team members
• Monitor workloads and manage attendance
• Engage with internal teams to resolve escalations
• Participate in special projects as assigned

Supervisor, Patient Support

Pharmacist

• verify patient and prescriber enrollment in the appropriate REMS program
• confirm required conditions are met before patient outreach
• provide clinical counseling to patients prior to prescription transfer
• report any adverse events or clinical incidents
• collaborate in a hybrid team environment

• Under the direct supervision of a pharmacist, data enter prescription information in the pharmacy management system for prescriptions received by Careform Pharmacy in an accurate and timely manner
• Collaborate with team members in the hub to create and maintain efficient workflow to meet schedules and quality requirements
• Receive inbound calls from patients or prescribers and assist with information regarding prescription status
• Contact healthcare provider offices by phone or fax to obtain missing patient and/or prescriber demographic information when necessary
• Support activities such as reviewing inbound faxes for adverse events and entering cases for Entyvio
• Follow up with payers on prior authorization or appeals statuses

Pharmacy Technician

Program Manager

• Resolve, organize and prioritize escalations/issues daily, through troubleshooting and coordinating other internal departments
• Coordinates activities and communicates status to Program Management, through updating program documentation and coordinating with other internal departments
• Performs various testing and quality controls, through monitoring of reporting, IVR, text, and/or websites
• Assist in creating meeting minutes and creating meeting agendas through working with program managers and taking detailed notes during internal and external client meetings
• Creates and updates financial tracking document with invoice status, through utilizing internal reports from finance
• Other duties as assigned.

Program Management Analyst

QA Engineer

• Manage Operations Quality Assurance methodologies and processes to produce data and insights that drive performance improvement of operations teams
• Implement and continuously refine quality monitoring processes, standards, and reporting to be used by cross-functional departments to drive alignment with agreed operational procedures, program business rules, and SLAs
• Maintain collaborative relationships with managers and staff from Operations teams, as well as peers from client program teams, to increase receptivity and adherence to defined processes and procedures
• Supervise, coach, mentor, and develop a team of Operations Quality Assurance Associates, including management of PTO, scheduling, payroll/timesheets, performance management, performance reviews, and individual development plans
• Responsible for all people management activities for the team, including hiring, training, onboarding, goal setting, performance management, and development
• Oversee the daily workflow and schedules of the department
• Motivate and develop teams to monitor and drive consistent quality, efficiency, and enhanced customer experience levels that meet defined quality standards
• Produce and refine regular reporting and performance dashboards to be shared with Operations, Program Management, Account Management, and other internal business leaders, as well as directly with clients in QBRs and other forums, to provide insight into current quality performance levels within operations teams
• Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance trends, process or training gaps, service improvements, and efficiency opportunities
• Based on quantitative insights developed through analysis, develop recommended remediation actions or initiatives to drive improvements in operations quality performance levels
• Conduct regular forums with operations and program leaders to communicate performance improvement recommendations and partner with various departments to assist in implementing identified improvements
• Present insights and recommendations for quality performance improvement to operations leaders, associates, and client representatives, as appropriate
• Assist with department and Enterprise Quality special projects as required
• Assist with Buy & Bill/Affordability, Hub, and local functional projects as appropriate
• Perform other duties as assigned

Operations QA Manager

• Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts that result in excellent execution and delivery of the ConnectiveRx solutions.
• Develops effective client-facing communications that include marketing and sales representations and account status updates.
• Completes Requests for Proposals and Statements of Work with guidance from the Business Development executive.
• Gathers information for a wide range of internal resources, ensuring completion and review by the appropriate approvers/decisionmakers.
• Provides input into the annual renewal process.
• Coordinate program setup with various internal teams and clients.
• Will also monitor and report on program performance.
• Develop and share account activity/status updates, reporting, and invoicing.

Manager, Program Management

Security Operations

• Monitor and manage the Information Security request queue, including analysis and resolution of outstanding issues.
• Manage endpoint and network security environments including overall health, policy modifications, troubleshooting/resolving issues and producing monthly health metrics for workstations, servers, and identities.
• Work directly with the Information Security Team and Security Operations Center (SOC) to analyze and resolve security events/alerts. This includes some monitoring and management of the SIEM platform.
• Manage and maintain Information Security training and awareness campaigns (e.g., training, phishing). Developing/monitoring campaigns, ensuring required training is complete, producing reports/metrics and recommending improvements to the current process.
• Conduct internal security control testing. Includes gathering, uploading, and reviewing evidence within the GRC (Governance, Risk and Compliance) tool. Supporting PCI, SOC and related audits.
• Other duties as assigned.

Engineer, IT Information Security Operations

• Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
• Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc.
• Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them
• Identifies and escalates critical quality issues appropriately to senior management
• Assists with other QA-related functions and responsibilities as needed to meet department and company goals
• Availability to work occasional evening and/or weekend hours to meet company and departmental goals as the business need arises
• Auditing work completed by Operations agents
• Sending feedback to Operations leadership on agent performance
• Attending meetings, helping with data analysis, and other duties as assigned

QA Associate

• Lead a team of Program Managers, providing strategic direction
• Assist in the design and implementation of client projects
• Identify and remove roadblocks to meeting client deliverables
• Collaborate with business stakeholders and cross-functional teams to execute on client objectives

Associate Director – Program Management

Pricing Analyst

• Leads projects to develop strategies, analytics, tools, and processes that enable the organization to grow operating margins by driving improvement to pricing and revenue management practices
• Leads Pricing Committee to ensure proper review, alignment, and approval of qualified opportunities
• Develops and implements a standard pricing system
• Establishes and implements a framework for measuring pricing execution, including pricing waterfalls, quarterly pricing metrics and market analysis
• Communicates recommendations and value created from implementation of strategies to EMT
• Maintains an understanding of industry and market trends, as well as regulatory updates