ConnectiveRx

Business Development Rep

• Identify, build, and maintain strong relationships with customers and prospects to drive revenue and achieve monthly, quarterly, and annual sales goals.
• Lead prospecting, up-selling, and follow-up for targeted leads.
• Manage expenses within budget, maximizing efficiency of client and prospect visits.
• Develop formal business plans for ConnectiveRx business programs, focusing on sales activities targeted to market segments and individual customers or partners.
• Ensure ongoing integrated promotion of target products and services.
• Oversee collection and maintenance of CRM data, ensuring accuracy and currency.

VP, Business Development

Project Manager

• Provide leadership and guidance to project teams on project aspects
• Interface with executives to define project priorities and keep them updated on project risks and opportunities
• Set annual performance targets and conduct performance reviews
• Conduct yearly reviews for accountability of all project activities and financial deliverables
• Analyze impact of portfolio changes in projects, ensuring effective strategy identification
• Ensure appropriate project hand-off and closure, conducting final post-mortem sessions
• Manage the EPMO team and foster career development opportunities

Director, Project Management

Manager

• Manage the Care Coordination process within an assigned territory
• Establish and maintain professional and effective relationships with all internal and external customers
• Assess physicians’ needs and develop action plans that proactively mitigate delays in therapy
• Coordinate the exchange of all patient-related information with internal and external customers
• Effectively manage a database including data on each individual, their insurance, coverage approvals, on-going coverage requirements and all patient and provider interactions
• Assist in obtaining insurance approvals/denials and/or appeals for therapy
• Provide education to patients and health care providers regarding insurance requirements
• Support special projects as requested

Case Manager

• Responsible for handling customer concerns through research and communication with involved departments/service level agreements and client products
• Collaborates with internal and external partners and staff to achieve resolution of concerns
• Manage database for cases
• Responsible for timely case resolution and maintaining compliance
• Exhibit a high level of case management expertise and demonstrated leadership skills
• Utilize care coordination to address patient and physician concerns
• Obtain insurance approval for designated therapy and proactively plan to avoid the potential of delayed coverage
• Facilitate the case management process along the healthcare continuum
• Assist with Benefit Investigations upon program need.
• Work directly with Program Supervisor to resolve escalations with the team
• Own escalations from receipt to resolution
• Collaborate with leadership on training materials and agendas.
• Identify program gaps within flows or processes and collaborate with leadership on best practices.
• Collaborate on process updates and assist through implementation.

Senior Case Manager

QA Engineer

• Evaluate work completed by Operations agents against program SOPs, WINs, business rules.
• Coach Operations agents (peer to peer) on areas of opportunity for improvement.
• Perform and document results of all quality assurance evaluations on operational products and services.
• Participate in internal, vendor, or client calibration meetings as required.
• Identify and escalate critical quality issues appropriately to senior management.
• Assist with other QA-related functions and responsibilities.

QA Associate

• Lead cross-functional projects with a medium to high degree of complexity
• Oversee the overall health of projects, ensuring requirements are established and met, deliverables are completed and reviewed, and projects are delivered on time, within scope, and within budget
• Manage two or more concurrent projects and contribute to internal working groups or departmental initiatives
• Mentor and train other project team members as needed
• Develop project plans for schedule, resources, and budget in collaboration with resource managers, team leads, Finance, and executives
• Coordinate with project teams to identify issues, risks, and opportunities and develop mitigation strategies
• Monitor and manage project quality to ensure deliverables meet contractual terms, specifications, and organizational standards
• Compile and distribute project information, status reports, and portfolio budget expenditures
• Interact with senior managers, executives, and major stakeholders to establish strategic plans and objectives
• Actively contribute to continuous improvement of project management processes and standards
• Perform other duties as assigned

Project Manager II

Onboarding Specialist

• Administer all new hire processes, including preparation and delivery of offer letters for external candidates, internal promotions, and contractor conversions.
• Process background checks.
• Partner with department managers and IT to prepare new hires for their first day.
• Enter and maintain new hire information in the Human Resource Information System (HRIS).
• File new employee paperwork.
• Present new hire orientation and organize New Hire Orientations.
• Create and maintain monthly, quarterly, and yearly reports.
• Support the Talent Acquisition department with special projects and attend regular departmental staffing meetings.
• Report to the Manager of Candidate Experience and represent HR in onboarding and recruiting functions.
• Perform other duties as assigned.

Learning and Development

• Develops, delivers, and maintains written materials, training classes, and workshops, and maintains a master training schedule that includes new hire training, nesting, as well as recurrent and specialty training.
• Conducts training evaluations and needs assessments to ensure that learners and business needs are being met.
• Delivers soft skills training such as grammar, business writing, interpersonal communication, and other related topics.
• Coordinates with the Quality team to monitor trends and make recommendations for learning needs.
• Works with Operations and Program Managers to implement onboarding of new and existing business.
• Collaborates with teammates to champion and implement professional development and leadership training programs.
• Performs other duties as assigned.
• Occasional travel, less than 10%.

Training Specialist II

• Develops, delivers, and maintains written materials, training classes, and workshops
• Maintains a master training schedule including new hires, nesting, recurrent and specialty training
• Conducts training evaluations and needs assessments
• Delivers soft skills training such as grammar, business writing, and interpersonal communication
• Coordinates with Quality team to monitor trends and recommend learning needs
• Works with Operations and Program Managers to implement onboarding of new and existing business
• Collaborates to champion and implement professional development and leadership training programs
• Works within company policies, procedures, budgets and coordinates activities and programs of designated areas
• Performs other duties as assigned

Training Specialist I

Product Manager

• Define, evolve, and execute the product roadmap for ConnectiveRx’s Salesforce-powered Hub services
• Drive strategy and adoption of Service Cloud, Experience Cloud, Einstein, Agentforce, and Data Cloud to optimize patient journeys, case management, analytics, and payer integrations
• Build, coach, and develop a high-performing team of Product Managers, Product Owners, and Business Analysts
• Partner with pharma clients to understand evolving Hub models and translate needs into scalable product capabilities
• Leverage Salesforce analytics, patient data insights, and industry benchmarks to drive product enhancements and measure impact on patient outcomes
• Align product vision with Technology, Sales, Operations, and Compliance to ensure successful delivery and adoption
• Own the strategy, roadmap, and execution of patient services that improve access, affordability, and adherence for patients
• Collaborate cross-functionally with Technology, Sales, Operations, Marketing, and Client Services

Director, Product Management, Salesforce

Program Manager

• Lead a group of Directors, Program Managers, and/or Lead Program Managers responsible for planning and executing client programs and managing client operational deliverables
• Oversee and develop Directors and Program Managers with varying levels of experience in program management
• Mentor, provide guidance and feedback to Directors, Program Managers, Supervisors, and staff
• Provide strategic input to help troubleshoot issues and remove obstacles to achieve program KPIs, SLAs, and strategic client and internal initiatives
• Work across multiple departments to ensure strong operational practices and high-quality deliverables for clients
• Identify areas for improvement while maintaining a positive and supportive leadership style
• Develop and expand client relationships with new and existing clients, ensuring all major deliverables are met
• Partner with enterprise and program quality groups to ensure standards are upheld and client issues are resolved efficiently
• Coordinate cross-departmental resources when needed
• Hire, mentor, and manage staff including Directors and Program Managers, set goals, provide feedback, oversee professional development, conduct performance reviews, and address performance issues
• Collaborate with program management, product, and IT teams to ensure timely project and brand implementation
• Improve internal processes, develop and improve operational process flows and SOPs, and support strategic planning and policy development
• Provide oversight and subject-matter expertise to ensure compliance with operational standards
• Manage portfolio profitability by working with finance and operations leadership to ensure accurate billing and staffing on a monthly basis
• Maintain ongoing client contact and support to ensure client satisfaction, creating and delivering action plans to address service-related issues
• Collaborate with other Sr. Directors to ensure consistency in operations and performance improvement across the company
• Partner with operations leadership to expand best practices at the enterprise level
• Work with legal and compliance teams to ensure all program operations adhere to industry standards, regulations, and company policies
• Perform other duties as assigned

Senior Director, Program Management

• Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations and collaborate with training for new hires, refresher, and nesting training
• Perform and document results of all quality assurance evaluations on operational products and services, including benefit verification cases, patient assistance cases, software support calls/emails, inbound calls, and data entry
• Participate in internal, vendor, or client calibration meetings as required (does not lead them)
• Identify and escalate critical quality issues appropriately to senior management
• Utilize analytical skills to analyze data, processes, and workflows to provide actionable coaching for Operations Agents
• Assist with other QA-related functions and responsibilities as needed to meet department and company goals
• Audit work completed by Operations agents, send feedback to Operations leadership, attend meetings, help with data analysis, and perform other duties as assigned
• Availability to work occasional evening and/or weekend hours

Human Resources

• Serve as a trusted point of contact for employees and managers, addressing concerns, conflicts, and grievances in a timely and professional manner.
• Advise employees and leadership on company policies, procedures, and best practices to promote positive working relationships and resolve issues before they escalate.
• Document findings, present recommendations, and collaborate with management to implement appropriate resolutions or corrective actions.
• Provide guidance on the interpretation of company policies, employment laws, and regulations.
• Mediate conflicts between employees or between employees and management, facilitating resolutions that are fair, consistent, and aligned with company values and culture.
• Collaborate with the Talent Acquisition team during the hiring process and post-hire to support onboarding and transition.
• Partner with the Benefits team to manage employee leaves of absence, including FMLA, short-term disability, and other job-protected leave programs.
• Provide guidance on leave rights and facilitate the leave process.
• Support the performance management review and merit cycle; coordinate with the compensation team on special projects as needed.
• Maintain accurate records of investigations, employee concerns, and resolutions, in compliance with company policies and legal requirements.
• Prepare reports and provide regular updates to leaders on trends and patterns related to turnover and employee issues.
• Promote a positive work environment by fostering open communication and addressing employee concerns proactively.
• Support employee engagement initiatives and assist with HR training as needed.

HR Generalist

• Manage highly responsive day-to-day direct client contact by responding to client requests or initiating contacts to ensure execution and delivery of ConnectiveRx solutions
• Develop client-facing communications including marketing and sales representations and account status updates
• Complete Requests for Proposals and Statements of Work with guidance from Business Development executive
• Gather information from internal resources and ensure completion and review by appropriate approvers/decisionmakers
• Provide input into the annual renewal process
• Coordinate program setup with various internal teams and clients and monitor/report on program performance
• Develop and share account activity/status updates, reporting, and invoicing
• Develop and run reports on financials or performance and analyze outputs to recommend actionable steps for clients or ConnectiveRx
• Contribute to account management strategy and recommend sales planning/revenue growth and process or service improvements
• Develop client presentations and participate in client presentations
• Other duties as assigned

Manager, Program Management

Customer Support

• Provide subject matter expertise, guidance, and instruction to a team of Specialists delivering white glove patient concierge health care services and access to care for prescription medications
• Monitor the team's progress to ensure daily deliverables and report to Supervisor for rebalancing
• Engage in peer coaching per supervisor's instructions
• Lead training sessions to advance technical proficiency in Affordability programs
• Handle escalated patient calls; refer escalation requests as needed and engage other internal areas to resolve issues
• Bring forward to management escalated technical issues, process gaps, or other opportunities
• Coordinate with the Quality and Training departments as program subject matter experts and provide feedback to improve processes and team training
• Perform other projects as assigned

VP, Business Development

Director, Project Management

Case Manager

Senior Case Manager

QA Associate

Project Manager II

Onboarding Specialist

Training Specialist II

Training Specialist I

Director, Product Management, Salesforce

Senior Director, Program Management

QA Associate

HR Generalist

Manager, Program Management

Lead Patient Support Specialist, Affordability Services