QA Associate

ConnectiveRx

Operations Quality Assurance Associate evaluating operational processes and coaching agents at ConnectiveRx. Collaborating on quality assurances with a focus on healthcare prescriptions and customer care standards.

Posted 6/10/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $25 per hourWebsite

About the role

Key responsibilities & impact

Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc.
Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them
Identifies and escalates critical quality issues appropriately to senior management
Assists with other QA-related functions and responsibilities as needed to meet department and company goals
Availability to work occasional evening and/or weekend hours to meet company and departmental goals as the business need arises
Auditing work completed by Operations agents
Sending feedback to Operations leadership on agent performance
Attending meetings, helping with data analysis, and other duties as assigned

Requirements

What you’ll need

Highschool or relevant experience
1 – 3 years as a Case Manager, Benefit Verification Specialist, or Contact Center agent at ConnectiveRx, or equivalent experience in a similar role in another company, or 1 – 3 years of prior quality control experience
Moderate Excel ability (data validation, data entry, tables, simple formulas)
Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint ability.
Solid working knowledge of quality-orientated services such as accuracy management, performance metrics, customer experience/satisfaction, healthcare benefits, and SOP execution.
Health Care Experience is required, specifically claim processing, contact center, benefit verification, or similar industry experience.
Call Center and/or Claim Processing experience is a plus.
Problem-solving, results-oriented, active listening, and high attention to detail.
A strong understanding of empathy across the Customer Care Center is required in all patient interactions.
Work in a matrix environment requiring strong collaboration skills.

Benefits

Comp & perks

Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance.
The company retains the right to update or modify health, welfare, and other fringe benefit policies.
Employees may also participate in the company's 401(k) plan.
ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave.
Eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy.
Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assurancedata entryExceltechnical writingSOPsUser ManualsWork Instructionsperformance metricsaccuracy managementcustomer experience

Soft Skills

problem-solvingresults-orientedactive listeningattention to detailempathycollaboration