Supervisor, Patient Support

ConnectiveRx

Supervisor overseeing a team providing patient concierge health care services for prescription access. Responsible for ensuring exceptional support while improving patient experiences and service processes.

Posted 7/2/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $47,600 - $69,700 per yearWebsite

About the role

Key responsibilities & impact

Ensure team provides extraordinary patient concierge health care services by meeting agreed-upon SLAs and KPIs
Identify process improvements utilizing customer and employee feedback
Provide regular feedback and coaching to team members
Monitor workloads and manage attendance
Engage with internal teams to resolve escalations
Participate in special projects as assigned

Requirements

What you’ll need

Associate’s degree or equivalent experience (4 years) in business, marketing, or related discipline
Two years in a healthcare setting, including claims processing or high-volume call center experience
Minimum one year of relevant supervisory experience
Advanced skill level in Microsoft Excel, Word, PowerPoint, and Access

Benefits

Comp & perks

Medical, dental, vision, life, and disability insurance
401(k) plan with employer contributions
Flexible paid time off policy
Eight standard company holidays
Three floating holidays annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process ImprovementClaims ProcessingSupervisory ExperienceCustomer Feedback AnalysisKPI Monitoring

Soft Skills

CoachingTeam ManagementCommunicationProblem Solving