Conduent

Support Engineer

• Designs, develops documents, tests, and debugs new and existing software systems and applications.
• Communicates using flowcharts, data flow diagrams and unified data language.
• Serves as a technical expert on development projects.
• Participates in full development life cycle including requirements analysis and design.
• Supports maintains and documents software functionality.

App Dev & Support Engineer II

Business Analyst

• Supports the Senior Project Manager with delivery of complex projects
• Ensures strict adherence to project schedules, escalating any schedule deviations appropriately
• Organizes project activities that may require interdepartmental meetings and communication
• Coordinates priorities between projects using critical thinking and problem-solving skills
• Communicates project scope, goals and responsibilities to project teams
• Adheres to established reporting procedures and monitors performance in project control activities
• Completes and distributes reports related to project health and status, risks, issues, dependencies, and overall performance

IT Program & Project Management Analyst II

Database Administrator

• Install, configure, and maintain Oracle, SQL Server, and other DB platforms (MySQL, PostgreSQL, etc.).
• Perform upgrades, patches, and migrations across environments.
• Monitor database performance and implement tuning strategies.
• Implement and maintain database security policies, user access controls, and encryption standards.
• Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX).
• Design and manage backup/recovery strategies.
• Analyze query performance and optimize SQL code.
• Work closely with developers to design efficient schemas and queries.
• Provide production support and troubleshoot database issues.

Senior Database Administration Analyst

Call Center Representative

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

Benefits Call Center Representative

Business Operations

• Facilitates working sessions to meet operational and customer goals.
• Acts as the customer liaison to ensure work processes are efficient and effective.
• Identifies and organizes data to produce meaningful views of operational performance.
• Examines and recommends changes or improvements to policies, quality, and problem resolution.
• Performs other duties as assigned.
• Complies with all policies and standards

Business Operations Analyst II

Accounting Manager

• Performs tasks based on established procedures
• Uses data organizing and coordination skills to support the business and perform technical work
• Reviews and verifies the accuracy of journal entries and accounting classifications
• Extracts data for dashboards on process/reconciliation metrics
• Assists with audits by providing supporting records and documentation
• Ensures that adequate and updated process documentation and desktop procedures exist
• Contributes towards quality efforts and guides the quality verifiers team
• Participates in first-level tasks and quality checks
• Performs other duties as assigned
• Complies with all policies and standards

Accounting Services Associate IV

• Records financial transactions, keeping the general ledger accurate and up to date.
• Prepares balance sheet reconciliations.
• Collects information for financial reports and audit requirements.
• Performs other duties as assigned.

Accounting Analyst I

• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Assists in preparing process dashboards and reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures updated process documentation and desktop procedures are used.
• Ensures guideline adherence and alignment to the standardized process landscape.
• Spearheads quality efforts and guides the quality verifiers team.
• Monitors review progress and alerts the review manager if any concerns are observed.
• Performs other duties as assigned.
• Complies with all policies and standards.

Accounting Services Analyst I

Human Resources

• Providing support to employees, via email, telephone or chat and deliver suitable solutions in a timely manner;
• Managing end-to-end HR processes (hiring, onboarding, offboarding, terminations, resignations);
• Assisting with gathering information for leaves of absence, medical leave, paid/unpaid leave, maternity/paternity leave, etc.;
• Processing data entry or importing files into systems and reviewing information for accuracy;
• Providing support for the client's human resources department in matters related to personnel forms and archive/records;
• Providing support and assistance for management and clients on how to use Self-Service;
• Enhancing customer experience through optimization of processes and ad-hoc documentation and reporting;
• Working together with HR teams and third parties to ensure the accuracy of employee data/records and provide assistant and support, when needed.

HR Assistant – English

• Tracks and reports business-critical project and people metrics for client operations.
• Finalizes the intercompany reconciliation process.
• Liaises with AP and the business.
• Prepares monthly and quarterly balance justifications and documentation.
• Prepares customized reports and dashboards.
• Keeps updated data readily available for presentations or reporting.
• Performs other duties as assigned.
• Complies with all policies and standards.

Accounting Services Analyst II

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to support the business and perform technical work.
• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Extracts data for dashboards on process/reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures that adequate and updated process documentation and desktop procedures exist.
• Contributes towards quality efforts and guides the quality verifiers team.
• Participates in first-level tasks and quality checks.
• Performs other duties as assigned.
• Complies with all policies and standards.

Operations

• Managing and resolving high-priority incidents and service requests to completion.
• Providing Level 2 (L2) technical and customer support to internal and external users.
• Analyzing incidents to determine affected Configuration Items (CIs).
• Producing and validating accurate incident documentation.
• Coordinating with appropriate analysts, specialists, and departments for timely resolution.
• Acting as a customer advocate by assessing escalations.
• Assisting users in identifying and resolving complex data and communication issues.
• Contributing to continuous improvement by developing and maintaining procedures and documentation for production and quality systems.

IT Operations Associate II

Project Manager

• Manages and delivers complex projects or programs in alignment with client expectations and business needs.
• Manages department or cross-functional teams focused on the delivery of projects.
• Plans and directs schedules as well as project budgets.
• Organizes interdepartmental meetings and communication to ensure project/program completion.
• Directs the activities of project support staff, project managers, and sub-contractors.
• Ensures resources are allocated and maintained to facilitate successful project completion.
• Assigns and monitors work of technical team members providing support and interpretation of objectives.
• Manages priorities between projects or in a program that requires critical thinking and complex problem-solving.
• Leads and communicates project scope, goals, and responsibilities to the project team.
• Establishes clear stakeholder expectations and complex requirements.
• Develops and maintains reporting procedures.
• Monitors performance in project and program control activities.
• Develops and distributes reports related to project activities, general project management, and financial issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

IT Program and Project Management Consultant

• Manages and delivers complex projects or programs in alignment with client expectations and business needs.
• Plans and directs schedules and project budgets.
• Organizes interdepartmental meetings and communication to ensure project/program completion.
• Directs the activities of project support staff, project managers, and sub-contractors.

Senior IT Program & Project Management Analyst

• Manages and delivers complex projects or programs in alignment with client expectations and business needs.
• Manages department or cross-functional teams focused on the delivery of projects.
• Plans and directs schedules as well as project budgets.
• Organizes enterprise portfolio management activities.
• Directs the activities of project support staff, project managers, and sub-contractors.
• Ensures resources are allocated and maintained to facilitate successful project completion.
• Assigns and monitors work of technical team members and provides support of project objectives.
• Manages priorities between projects that require critical thinking and complex problem-solving.
• Develops and maintains reporting procedures.
• Monitors performance in project and program control activities.
• Develops and distributes reports related to project activities, general project management, and financial issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

App Dev & Support Engineer II

IT Program & Project Management Analyst II

Senior Database Administration Analyst

Benefits Call Center Representative

Business Operations Analyst II

Accounting Services Associate IV

Accounting Analyst I

Accounting Services Analyst I

HR Assistant – English

Accounting Services Analyst II

Accounting Services Associate IV

IT Operations Associate II

IT Program and Project Management Consultant

Senior IT Program & Project Management Analyst

Senior Manager, IT Program & Project Management