Conduent

Security Operations

• Manage multi-step breach and investigative analysis of advanced threats
• Serve as an escalation resource and mentor for other analysts
• Work directly with cyber threat intelligence to convert intelligence into useful detection
• Work with security partners developing and refining monitoring use cases
• Work on complex tasks assigned by leadership, which may involve coordination of effort among Level 1/2/3 analysts
• Coordinate evidence/data gathering and documentation and review Security Incident reports
• Identify root cause incident and take proactive mitigation
• Define required security controls and processes and enforces through the execution of policy documentation, standards, education and awareness, and conducting risk assessments.
• Monitor external regulatory requirements and supports compliance and certification activities.
• Enforce a defense-in-depth methodology in support of the overall enterprise cyber security risk posture.
• Create and develop CSIRT processes and procedures working with Level 2 and Level 1 Analysts

Cyber Operations Engineer, Senior

Auditor

• Assist in the development and execution of the Company's annual internal audit plan
• Supports Internal Audit Management team in corporate audits
• Assess design and operating effectiveness of controls over risks
• Draft content for internal audit scope and documents
• Maximize value of recommendations
• Responsible for tracking management's issue resolutions

Internal Auditor II

Support Engineer

• Implement and support ECM/EDMS and Letter Generation systems using xPression and Docfinity
• Configure system settings, options, and environment parameters
• Provide high-level technical expertise for operational support functions
• Support internal and external business customers through helpdesk and operational activities
• Create release packages and support code repository systems
• Perform software installations, upgrades, and code deployments
• Troubleshoot application, server, and infrastructure-related issues
• Support hosted environments and provide ongoing maintenance
• Participate in on-call rotations, including after-hours and weekend support
• Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams
• Enforce security policies, compliance standards, and governance procedures
• Perform risk assessments and support audit activities
• Create instructional documentation and provide user training
• Perform other duties as assigned

App Dev & Support Engineer III

Security Engineer

• Design, develop, and implement automations and workflows to improve security processes within security-oriented platforms and other IT platforms.
• Build and optimize integrations between security tools/platforms.
• Develop dashboards, reports, and technical documentation for stakeholders to track security operations deliverables, trends, and progress on security posture.
• Support incident response and other security operations tasks through automation and orchestration.
• Contribute to continuous improvement initiatives by applying DevOps and agile principles to security engineering tasks.
• Collaborate with global teams to ensure alignment on security engineering, standards, and best practices.

Automation Security Engineer

Business Analyst

• Coordinate and track priority technology project efforts to help ensure delivery on time, within scope, and within budget.
• Support cross-functional initiatives across Enterprise Applications, End User Services, Infrastructure, Cybersecurity, and Global Real Estate (GRE) technology initiatives.
• Help define, organize, and maintain work efforts using lean PMO and PDLC practices appropriate to the size and complexity of the initiative.
• Develop and maintain core project artifacts, including scope, schedules with milestones, due dates and owners, risks, action items, and status reporting updates.
• Monitor day-to-day task execution, follow up on deliverables, identify bottlenecks, and escalate issues as needed – all to drive resolution and meet expected outcomes.
• Coordinate and own status meetings, prepare meeting materials, capture outcomes, and ensure follow-up actions are tracked.
• Produce reports and dashboards used to communicate project effort status, highlight areas of focus, and track remediation plans.
• Manage communications related to assigned project efforts, including status reporting for business and technology stakeholders.
• Analyze project and portfolio information to identify risks, trends, and areas requiring attention.
• Adhere to PMO standards, project controls, change management practices and additional reporting or operational responsibilities as assigned.

IT Program & Project Management Analyst II

• Manage the delivery of multiple concurrent enterprise technology projects
• Lead projects across various technology-related initiatives
• Partner with project teams and stakeholders to define project scope
• Leverage PMO standards and best practices
• Identify, assess, manage, and escalate risks and issues
• Establish and manage clear sponsor and stakeholder expectations
• Provide timely, accurate, and clear project reporting
• Drive accountability for action items and recover plans
• Ensure compliance with PMO processes

Senior IT Program, Project Management Analyst

Human Resources

• Perform data extraction and reporting
• Perform data cleansing
• Troubleshooting of issues raised and addressing concerns raised, proposing solutions or provide workarounds to overcome issues.
• Partner with other HR team members to resolve operational issues.
• Suggest improvements to processes or systems
• Liaise with HRIS team, vendors, and all stakeholders to ensure projects are implemented according to requirements, objectives and within stipulated timelines.
• Conducts Quality Checks.
• Provides adequate training to the team on process and procedures.

Senior Supervisor, HR Operations and Delivery

Financial Planning and Analysis

• Assists in preparing a financial analysis of smaller, less complex or projects.
• Supports planning processes, understands major assumptions, and other drivers of the business to create accurate forecasts.
• Analyzes financial data to assess how the business is performing against forecast/plan.
• Supports accounting and functional areas during month-end close to providing explanations to P&L.
• Provides additional support for adhoc reports and analysis as needs arise.
• Compiles and provides data to support Corporate analysis and reporting.
• Performs other duties as assigned.
• Complies with all policies and standards.

Finance Analyst II

Administration

• Schedule and organize training sessions, workshops and meetings, ensuring trainers, materials, and resources are prepared in advance.
• Coordinate onboarding training for new employees to ensure a seamless induction process.
• Support the creation, updating, and distribution of training materials such as manuals, presentations, handouts, and digital resources.
• Monitor live training sessions (both virtual and in-person) and provide support to trainers and participants as needed.
• Track participant attendance and engagement during training sessions.
• Assist trainers with technical issues related to e-learning platforms or training tools.
• Maintain accurate records of all training activities, including attendance, assessments, certifications and feedback.

Training and Learning Administrator, English

Customer Support

• Answering calls regarding healthcare benefits.
• Assisting members with enrollment into the Medicare plan and disenrolling them from their plan.
• Processing claims regarding their plan.
• Manage a steady volume of incoming calls from customers while navigating through multiple systems.

Bilingual Customer Service Representative

Call Center Representative

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• Proposes improvements to processes and methods.
• Completes assignments and guides the work of peers and other team members.
• Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
• Guides end-to-end resolution of customer issues, seamlessly and efficiently.
• Supports and mentors less experienced team members.
• Complies with all policies and standards.

Customer Experience Associate IV

Analyst

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Analista de Atendimento Técnico, III

• Supervises daily tasks of the business, technical support and production teams
• Responsible for team results
• Works within established precedents and practices.
• Evaluates and organizes information to solve for problems and challenges
• Coaches and gives feedback to team members to enhance performance.
• Performs other duties as assigned.

Supervisor, Customer Experience

• Provide one-to-one inbound telephone contact with applicants
• Provide support through outbound calls as well
• Accurate documentation