Conduent

Customer Support

• Je beantwoordt inkomende telefoontjes van klanten met vragen over abonnementen en aanbiedingen.
• Geen koude acquisitie, maar écht advies geven en helpen.
• Zo maak jij het verschil!

Klantenservice Medewerker, Nederlands

Affiliate Manager

• Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.
• Ensures functional support given meets the operational needs of the assigned WFM employees.
• Manages the relationship between WFM and operations.
• Acts as the primary point of contact for any operational concerns.
• Ensures that WFM resources and processes have the correct number of operational resources.
• Mentors WFM employees in technical skills and program-specific processes.
• Optimizes WFM performance by exposing and addressing improvement opportunities.
• Integrates additional operational WFM resources to resolve process challenges.
• Performs other duties as assigned.
• Complies with all policies and standards.

Workforce Management Business Partner

Manager

• Oversee the end-to-end delivery of services to clients or customers, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
• Build and maintain strong relationships with clients, acting as the primary point of contact for service-related discussions, escalations, and issue resolution.
• Monitor performance metrics, including availability, reliability, responsiveness, and quality, and take appropriate actions to address deviations or issues.
• Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction.
• Prepare and present regular service performance reports, highlighting key metrics, achievements, challenges, and improvement initiatives to management and clients.
• Collaborate with the sales and legal teams to review and negotiate service contracts, ensuring that contractual commitments align with the organization's capabilities and resources.
• Manage relationships with third-party vendors, suppliers, and subcontractors involved in service delivery, ensuring compliance with contractual obligations and quality standards.
• Identify, assess, and manage service delivery risks, ensuring contract compliance.

Delivery Manager – Transportation

QA Engineer

• Analyze user needs and evaluate software solutions within an Agile methodology.
• Create comprehensive test models for release testing, including test plans, scripts, and required test data.
• Lead and coordinate release testing activities as needed.
• Estimate testing timelines and deliver work according to established schedules.
• Develop Release Test Plans and user acceptance criteria, including defined entry and exit criteria.
• Maintain and update standardized testing procedures and quality guidelines.
• Collaborate effectively with customers, stakeholders, and software vendors.
• Assist in planning, building, and maintaining test environments.
• Adhere to standardized testing methodologies and processes.
• Coordinate testing-related tasks within release cycles.
• Participate in structured walkthroughs and peer reviews.
• Execute release testing and validate installation procedures.
• Engage in “Lessons Learned” sessions and continuous improvement initiatives.
• Identify, document, and manage defects through resolution and closure.
• Clarify ambiguous requirements and drive testing to successful outcomes.
• Troubleshoot and resolve complex issues using structured methodologies.
• Work independently while also contributing effectively within a team environment.

IT Testing Engineer

Client Partner

• Leading day-to-day ownership of strategic pharma accounts
• Building and maintaining strong executive-level client relationships
• Developing and executing account plans focused on retention and growth
• Driving regular governance meetings and executive reviews
• Identifying and advancing upsell and cross-sell opportunities
• Leading renewal planning and supporting commercial discussions
• Partnering with Delivery teams to ensure performance against commitments and SLAs
• Aligning internal teams to client priorities and regulatory expectations
• Supporting implementations and ongoing lifecycle management
• Monitoring revenue outlooks and flagging commercial or contract risks early
• Bringing pharma industry knowledge and regulatory awareness (FDA, GxP) into client conversations
• Sharing market insights internally to support account and solution strategy

Director, Client Partner – Pharma

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Call Center Customer Service Representative

Analyst

• Assist in building and maintaining financial models for valuation, return analysis, and scenario planning.
• Conduct market research, competitive analysis, and industry assessments to support deal theses.
• Analyze target company financial statements and operational metrics.
• Support due diligence activities across functional workstreams (Finance, HR, Legal, Operations, etc.).
• Prepare materials for internal stakeholders, including business cases, investment memos, and executive level presentations.
• Assist in tracking deal timelines, coordinating project tasks, and maintaining documentation.
• Partner with cross-functional teams to support integration planning, tracking, and reporting.
• Help monitor performance against acquisition objectives and synergy targets.
• Work closely with internal partners to gather data, analyze findings, and present insights.
• Support communication of key analyses and recommendations to senior stakeholders.

Mergers & Acquisitions Analyst

Call Center Representative

• Providing telephone advice and support to Vodafone customers (inbound).
• Answering questions about contracts and products.
• Proactively driving sales through up-selling and cross-selling.
• Documenting customer inquiries and interactions in the system.

Call Center Agent

• Align program goals with business strategies and prioritize deliverables.
• Define MVPs and balance scope, cost, and timeline
• Oversee daily program operations to ensure projects are delivered on time, within scope, and budget.
• Coordinate cross-functional teams for seamless execution.
• Identify and mitigate risks; manage scope changes and budgets
• Ensure clear, consistent updates to teams and stakeholders on status, risks, and changes.
• Host regular syncs and organize demos for feedback.
• Provide concise status reports and facilitate Go/No-Go decisions for releases.
• Agile & Continuous Improvement

Senior Technical Manager

• After comprehensive onboarding, you will be the point of contact for Vodafone customers in Thessaloniki — by phone and email, working as a Call Center Agent or Customer Service Representative.
• You will provide knowledgeable advice on internet, phone, and TV services and assist with contract sign-ups and renewals.
• Maintain customer data in our system — accurately and efficiently.
• You ensure customer satisfaction and contribute to a strong team spirit.

• Provides 24/7 phone coverage for our partners and handles inquiries.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications.
• Apply experience and skills to complete assigned work.
• Works within established procedures, practices, and with a moderate degree of supervision.
• Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience.
• Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
• Performs other duties as assigned and comply with all policies and standards.

Customer Experience Associate

Consultant

• Serve as the Subject Matter Expert (SME) for Medicaid claims processing and encounter data systems.
• Provide expert-level knowledge of the Medicaid claims life cycle, including HIPAA X12 transactions (837, 835) and NCPDP formats.
• Collaborate with cross-functional teams (IT, QA, Business Analysts) to ensure accurate implementation of Medicaid requirements.
• Analyze and interpret Medicaid policy changes and translate them into detailed system requirements.
• Support testing, validation, and quality assurance of Medicaid claims software applications.
• Develop and maintain documentation, training materials, and process workflows.
• Participate in audits, compliance reviews, and quality assurance initiatives.
• Provide mentorship and guidance to junior team members and stakeholders.

Technology Solutions Management Consultant

Backend Engineer

• Design, develop, and maintain scalable web-based applications and microservices
• Lead and contribute to software architecture, design discussions, and technical decision-making
• Develop front-end applications using JavaScript frameworks (Angular preferred)
• Build and maintain backend services using Spring Boot
• Implement containerized development and deployment strategies
• Apply CI/CD practices to improve development efficiency and product quality
• Design and implement data models based on high-level business requirements
• Troubleshoot complex system issues, including Sev1 production incidents, and identify root causes
• Conduct system performance testing and resolve bottlenecks
• Support application integration and ensure robust system design
• Apply Object-Oriented Programming principles and design patterns in solution development
• Practice Test-Driven Development (TDD) or Behaviour-Driven Development (BDD)
• Collaborate with remote technical leaders and cross-functional teams to deliver high-quality solutions
• Identify potential risks or impediments proactively and recommend mitigation strategies
• Contribute to engineering best practices and mentor team members where appropriate
• Participate across the full software development life cycle including requirements analysis, architecture, development, testing, and deployment

Senior Software Engineer, Java

Application Engineer

• Install, configure, update, optimize, monitor, and troubleshoot Informatica and Cognos applications in large PBM, MMIS and data warehouse operating environments.
• Collaborate with other teams on deliverables.
• Respond to tickets and inquiries within the expected time.
• Provide timely correspondence on actions and status as well as meetings.
• Perform company administrative activities as required. (mandatory training, time keeping, goal/performance activities, comply with all policies/processes/procedures)
• Be willing to work outside business hours to implement projects or system changes.

Senior ETL/BI Application Engineer

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Klantenservice Medewerker, Nederlands

Workforce Management Business Partner

Delivery Manager – Transportation

IT Testing Engineer

Director, Client Partner – Pharma

Call Center Customer Service Representative

Mergers & Acquisitions Analyst

Call Center Agent

Senior Technical Manager

Call Center Agent

Customer Experience Associate

Technology Solutions Management Consultant

Senior Software Engineer, Java

Senior ETL/BI Application Engineer

Customer Experience Associate II