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App Dev & Support Engineer III
ConduentECM/EDMS & Letter Generation Systems Engineer responsible for implementing and maintaining content management solutions. Supporting operations and collaborating with business teams in a hybrid environment.
About the role
Key responsibilities & impact- Implement and support ECM/EDMS and Letter Generation systems using xPression and Docfinity
- Configure system settings, options, and environment parameters
- Provide high-level technical expertise for operational support functions
- Support internal and external business customers through helpdesk and operational activities
- Create release packages and support code repository systems
- Perform software installations, upgrades, and code deployments
- Troubleshoot application, server, and infrastructure-related issues
- Support hosted environments and provide ongoing maintenance
- Participate in on-call rotations, including after-hours and weekend support
- Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams
- Enforce security policies, compliance standards, and governance procedures
- Perform risk assessments and support audit activities
- Create instructional documentation and provide user training
- Perform other duties as assigned
Requirements
What you’ll need- Minimum 8+ years of experience in relevant technologies
- Helpdesk and system administration experience in ECM/EDMS using xPression and Docfinity
- Strong experience with Windows Server OS (2008/2016/2019/2022)
- Experience supporting hosted environments
- MS Office Suite proficiency
- Experience with issue tracking and ticketing systems
- SFTP/FTP knowledge
- Security policies and risk assessment/auditing knowledge
- Strong troubleshooting skills (hardware, VM, and software)
- Good understanding of network, server, and telecom infrastructure/architecture
- Ability to work independently with documentation and ticketing systems
- Strong documentation and instructional writing skills
Benefits
Comp & perks- Willingness to participate in on-call rotation
- Availability for after-hours and weekend activities as needed
- Ability to support production-critical systems
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ECMEDMSxPressionDocfinityWindows ServerSFTPFTPtroubleshootingrisk assessmentauditing
Soft Skills
strong troubleshooting skillsindependent workdocumentation skillsinstructional writingcustomer supportcollaborationcommunication