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Bilingual Customer Service Representative
ConduentRemote Bilingual Healthcare Customer Service Representative helping customers with Medicare benefits inquiries. Assisting with claims processing and ensuring excellent communication in English and Spanish.
About the role
Key responsibilities & impact- Answering calls regarding healthcare benefits.
- Assisting members with enrollment into the Medicare plan and disenrolling them from their plan.
- Processing claims regarding their plan.
- Manage a steady volume of incoming calls from customers while navigating through multiple systems.
Requirements
What you’ll need- Must be fluent in English & Spanish.
- Excellent communication skills.
- Successfully complete customer service assessment & typing test.
- Keyboarding and software proficiency.
- Great problem-solving skills.
- Ability to effectively multi-task.
- High school diploma, GED, or college degree.
- Ability to successfully complete a mandatory paid training program.
- Successful completion of background check is required for this position.
Benefits
Comp & perks- Health benefits medical, dental and vision are available on 1st day of employment.
- Paid time off is accrued after 180 days of employment.
- Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting.
- Training is paid.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service assessmenttyping testkeyboard proficiencysoftware proficiency
Soft Skills
communication skillsproblem-solving skillsmulti-tasking
Certifications
high school diplomaGEDcollege degree