Conduent

Support Engineer

• Application Database Administration (MySQL & Oracle)
• Monitor and optimize performance using traditional and AI-assisted tools
• Perform backup, recovery, and disaster recovery planning
• Manage security, replication, and high availability
• Troubleshoot and resolve database issues proactively
• Deploy and manage containerized workloads in Kubernetes
• Monitor cluster health, scaling, and resource utilization
• Troubleshoot orchestration and networking issues
• Manage Helm charts and CI/CD integrations
• Leverage Generative AI and machine learning tools to:
• Automate incident triage and root cause analysis
• Summarize logs and detect anomalies across systems
• Generate runbooks, scripts, and knowledge base articles
• Build and maintain AI-assisted operational workflows (e.g., chatbots for support, ticket summarization)
• Use AI tools for capacity planning, predictive scaling, and performance forecasting
• Install, configure, and maintain Apache Tomcat environments
• Deploy and support Java-based applications
• Tune JVM performance and optimize application throughput
• Monitor and troubleshoot production incidents
• Implement monitoring tools (Prometheus, Grafana, ELK)
• Set up intelligent alerting and anomaly detection (AI-enhanced where possible)
• Automate tasks using scripting and AI-generated code
• Participate in incident response and perform root cause analysis
• Ensure system security, patching, and compliance
• Support cloud/on-prem environments (AWS, Azure, OCI)

App Dev & Support Engineer II

Customer Support

• Handle inbound Medicaid Long-Term Personal Care calls in a clear, consistent, and professional manner
• Gather and document all required information from requestors and recipients
• Identify, document, and resolve issues promptly or escalate to the appropriate department as needed
• Route calls to the correct units to ensure timely resolution
• Adhere to OAAS and CSS departmental timelines and procedures
• Complete required monthly telephone monitoring and quality assurance requirements
• Maintain accurate records in accordance with policies, procedures, and confidentiality standards
• Demonstrate effective time management while meeting productivity and quality expectations

Customer Experience Associate I

Manager

• Own end-to-end delivery of infrastructure initiatives supporting Transportation business capabilities
• Ensure predictable, high-quality delivery across hybrid infrastructure environments (on-prem, cloud, and shared services)
• Lead delivery planning, execution, dependency management, and risk mitigation across multiple concurrent initiatives
• Continuously assess and adjust priorities based on business demand, delivery capacity, and risk
• Balance short-term delivery needs with long-term infrastructure sustainability and scalability
• Actively manage demand versus capacity, ensuring teams are focused on the highest-value and highest-risk work
• Partner with business and technology stakeholders to sequence work appropriately and resolve competing priorities
• Make decisive trade-offs when constraints arise, clearly articulating impact and rationale
• Partner closely with solution and enterprise architects to review and challenge infrastructure designs
• Apply working knowledge of solution architecture concepts to ensure designs meet requirements for resiliency, security, scalability, and operational support
• Provide constructive critique of proposed solutions, identifying risks, gaps, and opportunities for simplification or reuse
• Ensure infrastructure designs align with enterprise standards and hybrid architecture strategy
• Provide influential leadership across matrixed engineering, architecture, security, and operations teams
• Translate technical delivery details into clear business-level updates for senior leadership
• Serve as a trusted delivery partner to Transportation business leaders and technology executives
• Maintain composure and credibility in high-pressure situations and during aggressive delivery timelines

Senior Manager, Infrastructure Systems

• This position will take responsibility for managing the following:
• Contract Compliance
• Quality Assurance
• SLA monitoring and reporting
• SOC Audit management
• Disaster Recovery and Business Continuity Planning and Training
• Lead daily operational activities across departments, including people management, workflow coordination, and operational execution.
• Drive performance against service level agreements (SLAs) and key business metrics in support of overall business unit objectives.
• Ensure all business units operate in their areas in accordance with contract requirements.
• Work with departments on corrective action and solution planning when there is a compliance or an SLA miss.
• Work closely with the MMIS systems team to ensure adherence to contract requirements.
• Manage annual SOC audits and Medicaid Waiver Financial Management reviews.
• Manage, coach, and develop employee teams to improve performance, engagement, and retention.
• Oversee the full employee lifecycle, including hiring, onboarding, disciplinary actions, performance improvement plans (PIPs), conflict resolution, and employee terminations, in accordance with company policy and applicable regulations.
• Address employee relations matters proactively and identify training and development opportunities.
• Prepare, analyze, and present performance reports, metrics, and KPIs to support operational and business decisions.
• Partner with stakeholders to identify process improvement opportunities and enhance service delivery.
• Ensure compliance with all organizational policies, procedures, quality standards, and security requirements.

Delivery Manager – Medicaid

Financial Planning and Analysis

• Direct, manage, and mentor staff of 20+ full-time employees.
• Manage and monitor client reconciliation deliverables (daily, weekly, monthly etc.) as dictated by contractual KPIs, including resolution of variances.
• Provide Client Support – interface with clients and external vendors.
• Develop and maintain effective internal controls over financial reporting processes; identify and mitigate potential shortfalls to current procedures that impact SLAs.
• Maintain SOPs for financial reporting processes.
• Assist team in conducting analysis of reconciling variances and identifying root cause, as necessary.
• Follow-up with technical team to identify root cause analysis for recurring issues.
• Identify opportunities to streamline reporting processes and best practices.
• Facilitate financial reporting portion of annual SOC audit.
• Oversee and assist all Financial Audits for internal QA department, Client, and/or External Audit groups.
• Work with direct reports & staff to provide any additional client requested reporting data.
• Take initiative and drive improvement & efficiencies for both Conduent and the FTE client.
• Interact with various levels of Conduent leadership to address any finance related program issues/concerns.
• Support preparation of projected financials for change order pricing proposals to client.
• Build and maintain the preparation of financial reporting, budget, forecast/plan.
• Partner with cross functional teams to understand/challenge major assumptions & other drivers of the business to create accurate forecast/plan.
• Integrate month-end close process analysis by partnering with Accounting & Operations teams.
• Review P&L for accuracy and completeness, understanding business reasons for any deviations to established projections.
• Support financial reporting requests from Corporate and/or Business Operations and/or Clients.
• Develop & mentor staff, including ensuring cross training of various functions across the department to allow for fluidity during times of high volumes.
• Review and approval of monthly client invoices, including milestone & change order billings as applicable.
• Ad-hoc/special projects/analysis as requested.

Director, Finance Services

Business Analyst

• Gather and analyze business requirements to support system enhancements and operational needs.
• Write and refine user stories; manage and prioritize the product backlog to maximize business value.
• Perform business analysis activities, including documenting requirements and creating project specifications.
• Validate software performance, stability, and interoperability across systems.
• Support Change Requests through SIT, UAT, Client UAT, and production deployment.
• Build a working understanding of departmental processes, systems, and applications to effectively troubleshoot issues.
• Partner with Conduent technical teams to report, diagnose, and resolve technical issues.
• Track and maintain equipment inventory, ensuring all assets are accurately logged.
• Support system updates and coordinate testing with internal and external technical teams.
• Assist with system credential requests for both Conduent and client systems.
• Serve as a liaison between internal teams and the client to resolve network or application issues.

Technical Business Analyst

Infrastructure Engineer

• Administer, operate, and support virtual machine infrastructure across VMware vSphere and Microsoft Azure environments
• Provision, configure, and decommission VMs in alignment with organizational standards and capacity plans
• Develop and maintain Ansible playbooks and roles for automated configuration management, patching, and compliance enforcement
• Monitor VM health, performance, and resource utilization; identify and resolve infrastructure incidents in a timely manner
• Collaborate with platform engineering and security teams to implement hardening standards and ensure infrastructure-as-code best practices
• Participate in on-call operational support for VM-related incidents and service requests (e.g., patch management, certificate rotation)
• Maintain accurate documentation for VM runbooks, configurations, and operational procedures
• Contribute to lifecycle management activities including OS patching, image management, and template standardization
• Support capacity planning efforts by tracking utilization trends and making recommendations for rightsizing or scaling
• Assist in evaluating new tooling and technologies to improve automation, observability, and operational efficiency

Infrastructure Systems Engineer

Analyst

• Lead, train, and evaluate QA staff to maintain high performance and accuracy.
• Develop and enforce quality procedures, inspection criteria, and test protocols.
• Conduct audits, analyze data, and prepare quality reports for management.
• Investigate nonconformities and oversee corrective and preventive action plans.
• Collaborate with production, engineering, and management teams to resolve quality issues.
• Support continuous improvement initiatives to enhance product quality and operational efficiency.
• Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
• Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.
• Lead root cause analysis for quality failures and oversee corrective and preventive action plans.
• Maintain QA documentation, scoring guidelines, and standard operating procedures.
• Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.

Recovery Analysis Services Analyst II

• Primarily responsible for executing the security event assessment of security events from SIEM reporting systems, identify threats to our environment, remediate security threats and recovery of systems from security incidents.
• Works closely with Level 2 & Level 3 team towards the continuous improvement of the service.
• Responsible to ensure that all applications are functional and secure (IT security, Application Security and Information Security).
• Perform real time security monitoring and incident response activities across the global networks, leveraging a variety of tools and techniques.
• Detect incidents through use cases, threat intelligence and hunting process across security-relevant data sets.
• Recommend new, repeatable methods for finding malicious activities.
• Ensure all standards including Security Incident Response Process and guidelines are followed.
• Must be able to communicate effectively with individuals at all levels of the organization.
• Provides correlation and trending of critical cyber incident activity.
• Improving the service level for security operations and monitoring.
• Creating and maintaining system documentation for security event processing.
• Author Standard Operating Procedures (SOPs) and training documentation.
• Analyze incident indicators and tactics, techniques, and procedures (TTPs) to identify tools, provide context and severity.
• Manage and maintain security tools to increase incident response efficiency.
• Improve ability to detect and respond to intrusions.
• Help create and maintain process and tools documentation.

MS Sentinel, Azure Cloud Analyst II

• Lead the design and development of customized solutions within the Dynamics 365 environment (Customer Service & Sales Module).
• Oversee coding, unit testing, and debugging of applications.
• Manage development efforts for Microsoft Dynamics 365 projects.
• Ensure projects are delivered on time and meet quality standards.
• Act as the primary point of contact for technical discussions related to Dynamics 365.
• Provide mentorship and guidance to junior developers on best practices and technical skills.
• Analyze and resolve technical issues, performing root cause analysis to provide long-term solutions.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

App Dev & Support Engineer III

Security Operations

• Design, develop, and implement automations and workflows to improve security processes within security-oriented platforms and other IT platforms.
• Build and optimize integrations between security tools/platforms.
• Develop dashboards, reports, and technical documentation for stakeholders to track security operations deliverables, trends, and progress on security posture.
• Support incident response and other security operations tasks through automation and orchestration.
• Contribute to continuous improvement initiatives by applying DevOps and agile principles to security engineering tasks.
• Collaborate with global teams to ensure alignment on security engineering, standards, and best practices.

Cyber Operations Engineer III

General Counsel

• Reviewing and negotiating government prime contract and subcontract provisions
• Interpreting government contract clauses and counseling business teams, Legal Department colleagues, the General Counsel, and management on contractual rights and obligations
• Advising internal stakeholders on federal contracting requirements and contract risk mitigation strategies
• Leading or supporting ethics and compliance activities related to government contracting
• Leading or supporting internal investigations related to government contract matters
• Managing outside counsel in connection with federal, state, and local government bid protests
• Supporting government contract aspects of mergers and acquisitions activities
• Assisting in drafting company policies related to legal and compliance requirements
• Assisting in employee training and education on government contracting requirements and compliance obligations
• Collaborating with Legal Department colleagues and functional teams to provide general legal advice and counsel across the organization

Assistant General Counsel – Government Contracts

Software Engineer

• Analysis, design, programming, implementation, maintenance, and enhancement of PBM & Rebate application that is coded in PL/SQL and Java.
• Support new business opportunities – including reading through RFP, meeting with business team members or clients, and completing design documentation and estimates.
• Resolve issues that present themselves to mitigate SLA delays.
• Document assigned issues and propose/implement solutions.
• Assist in preparation of functional specifications for application systems and present to client personnel.

PL/SQL Developer

Director

• The Client Assurance Director, Corporate Audit Services (CAS), reports functionally to the Senior Director, Client Assurance and is responsible for leading and overseeing the portfolio of SOC and HITRUST engagements (over 80 reports).
• Communicate engagement status to senior leadership.
• Equip report owners with toolkits for successful audit execution.
• Advise management on evidence generation, risk management, control identification, and remediation strategies.
• Play a key role in strengthening the organization’s control environment while driving consistency, efficiency, and quality across the assurance portfolio.

Director, Client Assurance

• Develop and support business intelligence solutions and reporting applications for Medicaid Enterprise Data Warehouse (EDW).
• Design, develop, and maintain reports, dashboards, and data visualizations supporting Medicaid program operations and analytics.
• Develop complex SQL queries and data models to support reporting and analytics needs.
• Build enterprise reporting solutions using BI tools such as Tableau, Cognos, and similar platforms.
• Ensure reports and dashboards meet performance, usability, and accessibility standards.
• Implement data validation and quality checks within reporting solutions.
• Develop and maintain reports supporting Medicaid program oversight, including eligibility, claims, providers, and encounters.
• Support reporting for Medicaid program areas including Managed Care, Fee-for-Service (FFS), Provider Management, Member Eligibility, and Pharmacy.
• Assist with analysis of healthcare utilization, cost trends, and program performance metrics.
• Develop reports supporting federal reporting requirements including CMS reporting submissions.
• Validate source-to-report data mapping and transformation logic.