Conduent

Engineer

• Architect, deploy, and manage enterprise middleware platforms such as WebLogic, JBoss, WebSphere, Tomcat, Apache, MuleSoft, or similar
• Lead platform modernization initiatives (containerization, cloud migration, performance tuning)
• Maintain and support Cobol Systems
• Ensure high availability, disaster recovery, and scalability of middleware environments
• Oversee patching, upgrades, security hardening, and compliance requirements
• Design and govern enterprise-grade CI/CD pipelines
• Implement pipeline-as-code and reusable deployment frameworks
• Standardize automated deployments across environments (Dev, QA, UAT, Prod)
• Integrate DevSecOps practices (security scanning, policy enforcement)
• Lead containerization of middleware-hosted applications using Docker & Kubernetes/OpenShift
• Design deployment patterns for hybrid and multi-cloud environments (Azure)
• Implement Infrastructure as Code using Terraform, ARM, or CloudFormation
• Drive root cause analysis and performance optimization initiatives
• Improve platform SLOs, uptime, and deployment success rates
• Partner with Dev, QA, Security, and Infrastructure teams to streamline release processes
• Define middleware and CI/CD standards, governance, and documentation
• Mentor engineers and lead knowledge-sharing initiatives
• Evaluate and recommend new tools and technologies

Middleware Engineer

Support Engineer

• Designs, develops documents, tests, and debugs new and existing software systems and applications.
• Transforms business requirements into system definitions and clear solutions.
• Communicates using flowcharts, data flow diagrams and unified data language.
• Serves as a technical expert on development projects.
• Participates in full development life cycle including requirements analysis and design.
• Understands various software architecture and implementation methods.
• Identifies gaps in system/requirements software development model.
• Creates technical specifications based on conceptual design and stated business requirements.
• Supports maintains and documents software functionality.
• Analyzes codes to find causes of errors and revises programs.
• Participates in code reviews and software design meetings.
• Examines user needs to determine technical requirements.
• Consults with end-users to prototype, refine, test, and debug programs.
• Conducts tasks and assignments as directed.
• Works under minimal supervision with the ability to make independent judgments, as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

App Dev & Support Engineer II

• Build/deployment/support of IBM workload automation (IWA) products
• Support several Commercial Off The Shelf (COTS) products incorporated into client solutions
• Learn new skills needed to contribute to the team
• Maintain applications primarily run in Linux but may have Windows agents
• Utilize Microsoft Teams for meetings and internal communications

Workload/COTS Engineer

Call Center Representative

• The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Child Support Call Center Agent

Project Manager

• Provide project management for multiple concurrent Infrastructure projects developing pragmatic delivery and implementation plans with project resources.
• Responsible for adhering to PMO best practices, standards and framework for projects.
• Design, develop and maintain a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are accomplished on time and within budget.
• Leads and communicates project scope, goals and responsibilities to project team.
• Establish clear project sponsor and stakeholder expectations and engagement model which is then managed throughout the project life cycle.
• Proactively lead and manage program tollgates, risks, issues, mitigation plans, dependencies and continuous improvement actions.
• Monitors work of technical personnel, such as network, computer and storage engineers, providing support and direction to meet objectives as needed.
• Develops and maintains reporting procedures and monitors performance in project control activities; prepares and distributes reports related to project activities, health, risk, issues and budget.
• Drive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement infrastructure projects in a complete and timely manner consistent with business needs.
• All other responsibilities as directed by management.

Senior Project Manager

Solutions Engineer

• Will serve as an IBM MQ Administrator
• Responsible for the monitoring, maintenance, and customisation of MQ systems.
• Responsible for evaluation, installation, and migration of new versions of MQ software
• Analyze and tune MQ performance
• Perform MQ problem analysis and provide technical assistance
• Develop process and procedures related to MQ’s security, administration, recovery, chargeback, and automation.
• Work with application teams to implement messaging solutions to support Enterprise Messaging architecture.
• Create and provide daily status reports to the Systems Integration team.

MQ/F5 Solution Engineer

Database Administrator

• Install, configure, and maintain Oracle, SQL Server, and other DB platforms (MySQL, PostgreSQL, etc.).
• Perform upgrades, patches, and migrations across environments.
• Monitor database performance and implement tuning strategies.
• Implement and maintain database security policies, user access controls, and encryption standards.
• Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX).
• Design and manage backup/recovery strategies.
• Analyze query performance and optimize SQL code.
• Work closely with developers to design efficient schemas and queries.
• Provide production support and troubleshoot database issues.

Senior Database Administration Analyst

• Drive the architecture, automation, and reliability of enterprise middleware platforms
• Serve as a technical leader responsible for platform strategy, CI/CD standards, and operational excellence
• Architect, deploy, and manage enterprise middleware platforms
• Lead platform modernization initiatives
• Ensure high availability, disaster recovery, and scalability of middleware environments
• Design and govern enterprise-grade CI/CD pipelines
• Implement pipeline-as-code and reusable deployment frameworks
• Lead containerization of middleware-hosted applications
• Design deployment patterns for hybrid and multi-cloud environments
• Drive root cause analysis and performance optimization initiatives
• Partner with Dev, QA, Security, and Infrastructure teams to streamline release processes
• Define middleware and CI/CD standards, governance, and documentation
• Mentor engineers and lead knowledge-sharing initiatives

Senior Middleware Engineer

Operations

• Leading and developing managers, engineers, analysts, and support personnel across distributed systems operations.
• Ensuring 24/7 operational coverage and maintaining high availability of infrastructure, systems, and related technology components.
• Establishing and maintaining operating procedures, escalation paths, and shift coverage models to support seamless operations.
• Overseeing real-time system monitoring and responding to alerts, outages, and performance issues with urgency and accuracy.
• Partnering with internal IT teams and third-party vendors to resolve incidents and manage change activities.
• Maintaining detailed operational documentation and support processes for critical systems.
• Reviewing and analyzing KPIs, performance metrics, and incident trends to drive continuous improvement.
• Leading automation initiatives, enhancing monitoring capabilities, and strengthening team training programs.
• Ensuring adherence to ITIL-based incident, change, and problem management best practices.

Director, IT Operations

Customer Support

• De kennis en vaardigheden van onze customer service medewerkers optimaal benutten;
• Behalen van de afgesproken targets op KPI’s;
• Zorgen dat elk klantcontact perfect wordt afgehandeld;
• Verzuim en verloop van medewerkers borgen;
• Kwantitatieve prestaties van de individuele medewerkers monitoren en bijsturen indien nodig;
• BILA-gesprekken, start-, functionerings- en beoordelingsgesprekken voeren (en voortgekomen acties en afspraken bewaken en begeleiden).

Teamleider Klantenservice

• Projectvereisten analyseren uit callcenter-data én opdrachtgeversinput, omzetten in actionable taken met deadlines.​
• Projectplannen opstellen voor speciale trajecten, resources alloceren en timelines bewaken.​
• Risico's spotten in klantprojecten, zoals piekbelastingen of compliance-kwesties, en oplossingen voorstellen.​
• Dashboards en rapporten bouwen met realtime data voor managers, stakeholders en opdrachtgevers.
• Kwaliteit audits uitvoeren en verbeteringen doorvoeren voor top klantbeleving bij onze partners.
• Cross-team samenwerken: van onboarding nieuwe campagnes tot live integratie van speciale projecten voor opdrachtgevers.

Project Manager, Customer Service

• Het in kaart brengen en analyseren van zowel interne processen als klantprocessen
• Het identificeren van verbeterpotentieel en hiertoe acties uitzetten
• Operationeel en tactisch aanspreekpunt voor zowel klant als organisatie
• Aansturen, begeleiden, motiveren en coachen van Team Leaders en indirect ook agents
• Ontwerpen, onderhouden en analyseren van operationele en financiële rapportages met het oog op de kwaliteit en rendabiliteit van het Client Team
• Het periodiek voeren en bijwonen van overleggen met de Client Team Manager, Team Leaders, Opdrachtgever en overige afdelingen.

Customer Experience Manager

Analyst

• Ensures management of the end-to-end Order to Cash process.
• Breaks down sub-processes from a transaction management perspective.
• Manages individual elements of the sub-process from a service delivery perspective.
• Assists first-level people managers in goal setting, periodic process reviews, and performance reviews of team members.
• Sends updates and gains approvals from stakeholders on process documents.
• Owns the creation and publication of SLAs and KPIs for the sub-process and improvements.
• Understands, applies, and interprets team policies.
• Focuses on quality and continuous process improvement ideas.
• Provides new team member training and refresher training.
• Maintains first level ownership and updating of error data bank and provides inputs for corrective action.
• Performs other duties as assigned.
• Complies with all policies and standards.

Order To Cash Analyst II

Administration

• Responding to client specific inquiries through multiple channels including telephone and web correspondence.
• Assisting participants with the information needed to make informed decisions
• Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
• Explaining the appropriate participant forms and provides guidance on completion
• Completing follow up and call backs in a timely manner and escalate as appropriate
• Gathering information to keep customer profiles and accounts up to date
• Providing great customer service.

Benefits Administration Associate

• Provide project management for multiple concurrent Infrastructure projects developing pragmatic delivery and implementation plans with project resources.
• Responsible for adhering to PMO best practices, standards and framework for projects.
• Design, develop and maintain a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are accomplished on time and within budget.
• Leads and communicates project scope, goals and responsibilities to project team.
• Establish clear project sponsor and stakeholder expectations and engagement model which is then managed throughout the project life cycle.
• Proactively lead and manage program tollgates, risks, issues, mitigation plans, dependencies and continuous improvement actions.
• Monitors work of technical personnel, such as network, compute and storage engineers, providing support and direction to meet objectives as needed.
• Develops and maintains reporting procedures and monitors performance in project control activities; prepares and distributes reports related to project activities, health, risk, issues and budget.
• Drive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement infrastructure projects in a complete and timely manner consistent with business needs.
• All other responsibilities as directed by management.