Healthcare Call Center Representative

Conduent

Healthcare Call Center Representative handling telehealth inquiries and providing appointment scheduling support. Answering questions about services, provider availability, and technical assistance for telehealth visits.

Posted 7/8/2026full-timeRemote • California, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Montana, New York, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Handle telehealth-based phone calls and email inquiries.
Answer questions about services, provider availability, insurance coverage, visit costs, etc.
Assist patients in scheduling appointments for virtual consultations with healthcare providers.
Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc.
Investigate patient reports of incorrect costs, refund requests, insurance coverage, etc. and escalate cases to billing department.
Gather patient feedback on provider quality, ease of use of self-service options, visit connectivity, etc.

Requirements

What you’ll need

High school diploma, GED, or college degree.
Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
Availability to work weekends.
Successfully completed a 3-week virtual training class and 1 week of Nesting.
Great problem-solving skills.
Ability to effectively multi-task.
Excellent communication skills.
Successful completion of a background check is required for this position.

Benefits

Comp & perks

Health benefits (medical, dental, vision) are available on the first day of employment.
Paid time off is accrued after 180 days (about 6 months) of employment.
Fully work from home.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Typing ProficiencyTechnical AssistanceInsurance KnowledgeCost InvestigationPatient Feedback Gathering

Soft Skills

Excellent CommunicationGreat Problem-SolvingAbility to Multi-Task

Certifications

High School DiplomaGEDCollege Degree