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Sales Support Business Analyst
ConduentSales Support Business Analyst supporting the Commercial Sales organization through data analysis and collaboration with internal teams. Enabling business growth by maintaining accurate CRM data and reporting metrics.
About the role
Key responsibilities & impact- Supporting sales teams by maintaining accurate pipeline and CRM data
- Analyzing sales activity, pipeline trends, and performance metrics to identify opportunities
- Conducting account and market research to support business development efforts
- Preparing reports, dashboards, and presentations for sales leadership
- Coordinating meetings and supporting sales engagement activities
- Maintaining Salesforce data integrity and ensuring accurate documentation
- Assisting with lead tracking, account management, and opportunity progression
- Collaborating with Client Partners, Sales Executives, and Business Development Representatives to support strategic initiatives
- Monitoring market activity and competitor trends to provide actionable insights
- Supporting process improvements, documentation, and standard operating procedures
- Assisting with Business Intelligence reporting and ad hoc analytical requests
- Providing operational support that enables the sales organization to achieve business objectives
Requirements
What you’ll need- Bring 1–2 years of experience in sales support, business analysis, sales operations, or a related field
- Demonstrate strong analytical, organizational, and problem-solving skills
- Communicate effectively with internal stakeholders at all levels
- Build collaborative relationships across multiple teams
- Use Salesforce or similar CRM platforms to maintain accurate records
- Utilize Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Microsoft Teams
- Analyze data and communicate findings in a meaningful way
- Manage multiple priorities while maintaining strong attention to detail
- Adapt quickly to changing business priorities and recommend process improvements
- Demonstrate initiative, professionalism, and a customer-focused mindset
Benefits
Comp & perks- Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
- Retirement Savings: Supportive plans to help you secure your financial future.
- Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
- Paid Training: Earn while you learn with access to award-winning learning platforms.
- Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
- Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisSalesforce CRM ManagementBusiness Intelligence ReportingPipeline ManagementAccount Management
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsEffective CommunicationCollaboration