Conduent

Operations

• Supervise Dispute Operations Analysts: Oversee the daily activities, case handling, and performance of Dispute Operations Analysts to ensure efficient investigation workflows and high-quality customer interactions.
• Drive Operational Excellence: Achieve and maintain KPI targets—including investigation quality, productivity, accuracy, and compliance metrics.
• Provide Coaching and Development: Deliver timely 1:1 coaching, performance feedback, and skill development to support analyst growth and enhance investigative effectiveness.
• Ensure Compliance & Process Adherence: Monitor adherence to fraud investigation procedures, regulatory requirements, and internal policies; promptly communicate updates or changes to the team.
• Support Workforce Readiness: Coordinate training opportunities, identify skill gaps, and recommend development initiatives to strengthen team capabilities.
• Promote Collaboration: Partner with peer Supervisor to ensure alignment, consistency in expectations, and seamless communication across all sub-teams.
• Champion Continuous Improvement: Assess investigation trends, identify process enhancements, and contribute to best-practice solutions that improve operational efficiency.

Dispute Operations Supervisor

Collections

• Recover medical claim overpayments through phone, email, and fax outreach
• Analyze claims data to identify overpayments and determine recovery actions
• Handle provider disputes, appeals, and complex collection scenarios
• Coordinate with clients and providers to process adjustments and reversals
• Maintain accurate follow-ups to ensure timely resolution
• Develop effective collection strategies to maximize recovery
• Communicate clearly with internal teams and external partners

Medical Insurance Collections Specialist

Manager

• Plan, coordinate, and manage end-to-end release cycles across multiple Agile and non-Agile teams
• Develop and maintain release schedules, roadmaps, and deployment timelines
• Facilitate release planning sessions, including sprint alignment and cross-team dependency tracking
• Collaborate with project managers, business analysts, developers, and stakeholders to ensure release readiness
• Manage risks, issues, and dependencies that may impact release scope, timeline, or quality
• Ensure adherence to governance, compliance, and change management processes
• Coordinate code merges, builds, and deployments across environments (Dev, QA, UAT, Production)
• Oversee release documentation, including release notes, runbooks, and rollback procedures
• Drive continuous improvement of release processes, tools, and automation
• Monitor post-release performance and lead retrospectives to improve future releases

Release Manager

Consultant

• IT Service Delivery accountability
• Designs, develops documents, tests, and debugs software systems and applications
• Conducts software design meetings and analyses user needs
• Drives Proof of concept for new programs
• Reviews technical specifications
• Provides estimates, budgets, and client updates
• Works with teams to address risk

App Dev and Support Services Consultant

Database Administrator

• Perform physical and logical database administration functions as required for Application Sustain Services.
• Knowledge on Oracle Exadata Cloud at Customer architecture.
• Work with Customer and other Third Parties (Application, Architects, ITO personnel, tester etc.) to support DBA functions.
• Provide appropriate resources and skill sets to support the DBA functions for the Applications as required.
• Assist in analyzing, performance tuning and maintaining test and production databases.
• Review with Customer new Database Management System (DBMS) releases to understand the business and technical impacts.
• Set up and maintain test and production databases.
• Propose database changes to ease monitoring and administrative effort.
• Document and implement changes to databases via proper Change Management methodology.
• Monitor and analyze database activity to proactively identify and prevent potential Incidents and also recommend improvements.
• Participate in situation management of incidents related to database operations.
• Test and evaluate impact on Applications of new DBMS Software releases.
• Ensure integrity of all database components, e.g.: Table definitions, structure definitions, statistics and indexes status etc.
• Report and remediate all security violations.
• Familiar with tuning utilities and reports. For example, AWR, ASH, ADDM, SQLT, SQL Tuning Advisor, SQL tracing and analysis, database event tracing etc.
• Familiar with Oracle CPU and PSU patching procedure.

Oracle Database Administrator

Analytics Engineer

• Design, develop, and deploy ETL mappings, workflows, and sessions using Informatica PowerCenter.
• Extract data from heterogeneous source systems (e.g., Oracle, SQL Server, flat files, SAP) and load into target data warehouse environments.
• Collaborate with business analysts and data architects to understand data requirements and translate them into efficient ETL solutions.
• Optimize ETL processes for performance, scalability, and maintainability.
• Conduct data validation, reconciliation, and troubleshooting to ensure data quality and integrity.
• Maintain ETL documentation, including data flow diagrams, technical specifications, and process design documents.
• Participate in code reviews, unit testing, and UAT support.
• Monitor ETL jobs and workflows, identify bottlenecks, and implement improvements.
• Provide production support and resolve data-related issues in a timely manner.

Senior Data Warehouse ETL Developer

Human Resources

• Providing support to employees, via email, telephone or chat and deliver suitable solutions in a timely manner;
• Managing end-to-end HR processes (hiring, onboarding, offboarding, terminations, resignations);
• Assisting with gathering information for leaves of absence, medical leave, paid/unpaid leave, maternity/paternity leave, etc.;
• Processing data entry or importing files into systems and reviewing information for accuracy;
• Providing support for the client's human resources department in matters related to personnel forms and archive/records;
• Providing support and assistance for management and clients on how to use Self-Service;
• Enhancing customer experience through optimization of processes and ad-hoc documentation and reporting;
• Working together with HR teams and third parties to ensure the accuracy of employee data/records and provide assistant and support, when needed.

HR Assistant, French, English

Business Analyst

• Analyze business and system requirements and translate them into functional and technical specifications
• Support and enhance applications built using .NET and SQL Server
• Act as the first point of contact for system and application issues, performing initial analysis and coordinating resolution
• Raise, track, and manage incident tickets while ensuring SLA adherence and root-cause documentation
• Lead and coordinate incident management, including prioritization, escalation, and stakeholder communication
• Effectively communicate and respond to escalations, ensuring timely resolution and client satisfaction.
• Participate in Change Advisory Board (CAB) meetings and ensure proper change governance
• Manage and process user access requests in line with access control policies
• Support SOC 1 and SOC 2 activities, including control execution tracking and evidence collection
• Assist with audit readiness and respond to internal and external audit requests
• Maintain issue trackers, risk logs, and audit findings through closure
• Create and maintain application support related documentation and DLPs
• Act as liaison between business, SOC, audit, and IT operations teams
• Prepare reports, dashboards, and status updates for leadership

Business Analyst II

Call Center Representative

• Handle inquiries for the New Jersey Department of Human Services Office of Child support
• Respond to telephone inquiries and concerns using approved procedures and guidelines
• Address and research customer inquiries and provide appropriate information
• Answer questions on child support payments and account histories
• Reset personal identification for callers unable to self-serve
• Gather information, research/resolves inquiries, and document customer calls
• Communicate appropriate options for resolution promptly

Child Support Call Center Agent I

Support Engineer

• Responsible for resolving problems and incidents as they occur
• Work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents
• Document new processes and procedures for use by other analysts working on similar applications
• Provide periodic On Call 24x7 support (~once out of every 2 months you are on-call off-hours and weekends)
• Responsible for coordination with operations center staff to ensure monitoring of production systems
• Responsible for deploying application upgrades in a Linux environment
• Read and write Bash and Perl scripts for automated tasks
• Trace errors in Java using source and stack trace data and debug Bash and Perl scripts
• Document processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.

App Developer, Support Engineer II

Claims Specialist

• Review and research claims
• Determine if the claim is valid to approve
• Process claims on a web-based application
• Completes assignments using multiple source documents to verify data or use additional information to do the work.
• Follows up on pending documents involving analysis.

Claims Processor

Security Engineer

• The Information Security Engineer III serves as a member of the NIST CISO Audit & Assurance team and will assist in the performance of internal audits, ensuring they comply with applicable Conduent and ISO security standards, regulations, and policies.
• The NIST security resource is accountable for procedures and processes that ensure the integrity, confidentiality, and availability of assigned Business units’ information, applications, and infrastructure.
• The resource will perform routine risk assessments, security audits, and vulnerability scans to identify, evaluate, document, and remediate organization risk, control gaps and vulnerabilities.
• This position will be responsible for developing security reports, security recommendations, and security policies and procedures that are meaningful, defensible, and actionable for a variety of audiences as pertained to assigned business units.
• Perform log collection, correlation, reviews, archival, retention, and monitoring of automated alerts for items such as, and not limited to: IPS/IDS alerts; change detection (FIM) alerts; application firewall alerts; malware alerts; rogue wireless network alerts; security system health alerts; exploit attempt alerts.
• Participate and be an integral component of audit, compliance, and regulatory functions, including and not limited to: audits of system security to ensure compliance with Corporate security framework, NIST 800-53, ISO 27001/2, PCI-DSS, emerging country, state, and Federal privacy laws.
• Primary POC in a vulnerability management program of the account that includes: external and internal vulnerability scans of applications and systems, external and internal penetration tests of applications and systems, documentation and remediation of identified vulnerabilities and exploits, routinely monitoring various communication avenues for security vulnerabilities and security patches, taking a risk-based approach comparing those security vulnerabilities and security patches across the operating environments, making recommendations to various IT teams on the mitigation process for those identified security vulnerabilities.
• Coordinate with business units, operations, and technology teams for incident response, remediation, and improvement.
• Acts as the initial point of contact to facilitate the handling of security audits and client requests.
• Supports the creation of business continuity/disaster recovery plans, to include conducting disaster recovery tests, publishing test results, and making changes necessary to address deficiencies.
• Maintain documentation that supports the annual Security compliance attestation as it is relevant to the assigned Business units.

Information Security Engineer III

Payroll

• provide accurate, timely, and empathetic support to employees regarding payroll, taxes, and other benefits-related inquiries
• manage a steady volume of inbound calls
• answer questions about payroll and tax matters such as W-2s, stock options, and deductions
• provide guidance while following established procedures

Benefits Payroll Support Associate

• Oversee the full lifecycle of tolling system field operations, from equipment installation to ongoing maintenance and system readiness.
• Direct day-to-day field installation activities for tolling and ITS systems, including gantry equipment, roadside cabinets, lane equipment, vehicle detection systems, and more.
• Supervise field crews, technicians, and subcontractors performing installation work.
• Lead preventive, corrective, and emergency maintenance for tolling infrastructure and associated field systems.
• Assign and oversee maintenance tasks for technicians and service personnel.
• Support diagnostics and repair of tolling field devices, communications equipment, power systems, and related infrastructure.
• Support field verification, device checkout, and readiness activities prior to formal testing.
• Enforce field safety procedures and compliance with standards.

Installation and Maintenance Manager – Tolling System

• Develop and maintain applications using:
• C; for system-level and device interaction
• C# (.NET) for application and API layers
• Python for AI integration, automation, and data processing
• Build scalable, high-performance POS software systems
• Optimize code for low-latency and real-time execution
• Debug and resolve complex production issues
• Implement and support serial communication (RS232, USB, COM) with:
• Payment terminals
• Barcode scanners
• Receipt printers
• Cash drawers
• Develop device drivers/interfaces and handle protocol-level communication
• Ensure reliable message parsing, retries, and fault tolerance
• Design and implement secure, scalable REST APIs
• Enable seamless communication between POS devices and backend systems
• Implement authentication, encryption, and validation mechanisms
• Optimize APIs for real-time transaction processing
• Develop and integrate AI/ML models into POS workflows using Python
• Implement fraud detection and anomaly detection models
• Transaction pattern analysis
• Intelligent diagnostics and log analysis
• Use Generative AI for:
• Automated troubleshooting
• Code generation and optimization
• Smart documentation and knowledge systems
• Integrate with payment gateways, ticketing systems, and enterprise platforms
• Develop simulation tools for hardware testing
• Perform unit, integration, and end-to-end testing
• Support field deployments and production troubleshooting
• Ensure compliance with payment security standards (PCI-DSS awareness)
• Optimize systems for throughput, latency, and reliability
• Implement robust logging, monitoring, and observability