Concentrix

Security Engineer

• Lead workshops to assess and bolster the cloud security practices of customers
• Provide expertise on Cloud Security Posture Assessment concepts
• Guide alignment with industry standards including CIS, OWASP, NIST, and ISO 27001
• Craft and deliver tailored recommendations and practical security implementations
• Develop and present customized security strategies and roadmaps
• Collaborate with clients to establish cloud security best practices and compliance goals
• Maintain up-to-date knowledge of cloud security trends and technologies

Cloud Security Engineer

Operations

• Responsible for the day-to-day supervision of call center associates
• Coach direct reports on their performance
• Ensure service meets Key Performance Indicators and financial expectations
• Conduct team meetings to ensure communication

Team Leader, Operations BPO

Product Manager

• Drive ixSuite related business planning and help achieve achieve/exceed annual sales targets through new client wins and organic account growth
• Work closely with ixSuite Product leadership (US) to ensure EMEA compliance and suitability and market fit is considered
• Engage with Concentrix EMEA account teams to identify priority target accounts. You’ll lead proposition design and direct selling motions – including product demos.
• Methodically manage accurate tracking/reporting of leads, sales pipeline and alliance related goals and objectives
• Work with cross-functional teams to develop business strategies for lead generation and marketing opportunities
• Support sales enablement activity and training sessions

Product Leader

Customer Support

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables.
• Deliver expert customer experiences…with a smile.

Customer Service – Tech Support Rep

Bilingual

• Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.
• Design and configure Dynamics 365 Customer Service features including: Case management Queues and routing rules SLAs and entitlements Knowledge management Customer Service workspace
• Implement Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights
• Define and optimize end-to-end customer interaction flows.
• Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.
• Advise clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap.
• Assist in pre-sales activities by preparing demos and solution overviews when required.

Service Delivery Manager – Bilingual

Artificial Intelligence

• Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals
• Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals
• Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans
• Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption
• Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals
• Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement

Change Management, AI Adoption Expert

Account Executive

• Conduct workshops with business stakeholders to gather and analyze Sales-related requirements.
• Configure and customize Dynamics 365 Sales components, including entities, forms, views, dashboards, charts, and business processes.
• Implement Sales capabilities such as lead and opportunity management, forecasting, product/catalog setup, sales pipelines, and reporting.
• Develop functional specifications, process flows, documentation, and training materials.
• Advise clients on best practices for Sales processes and CRM usage.
• Prepare demos and contribute to pre-sales activities when needed.
• Stay current on the latest Dynamics 365 and Power Platform updates, AI features, and Microsoft roadmap.

Dynamics 365 Sales Consultant

Solutions Engineer

• Become a trusted advisor to customers and partners by leveraging your expertise in Business Applications and Dynamics 365 Customer Service to deliver on Customer Success Plan outcomes.
• Guide customers through service transformation journeys, from case management optimization to knowledge-driven support.
• Capture and share insights from customer engagements with engineering and product teams to influence the evolution of Dynamics 365 Customer Service capabilities, including case routing, service-level agreements (SLAs), and agent productivity tools.
• Identify opportunities to drive business outcomes through the adoption of D365 Customer Service features such as case lifecycle automation, integrated knowledge bases, AI-powered suggestions, and customer self-service portals.
• Partner with customers to overcome blockers to deployment and usage by applying your technical, functional, and project management expertise.
• Leverage your understanding of Business Applications and D365 Customer Service to uncover new opportunities for value creation, including cross-sell/upsell of related capabilities like Power Virtual Agents, Customer Insights, and Power Automate.
• Continuously enhance your skills and stay informed on the latest D365 Customer Service roadmap, best practices, and industry trends.
• Support customers in reimagining their service delivery models by aligning technology with business goals—whether through proactive service, omnichannel engagement, or agent enablement.

Cloud Solution Architect – D365 Customer Service

• Responding to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
• Collaborate with colleagues to enhance the overall customer experience
• Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

Customer Service Representative, Danish-speaking

Manager

• A BI Manager leads the design and delivery of enterprise BI solutions across multiple domains, including HR, Finance, Sales, Operations, and Client domains.
• Build strong relationships with business leaders to understand their data needs and translate them into actionable user stories.
• Oversees a team of BI developers and own the delivery of analytics products, ensuring that product backlogs are well-maintained, development work is appropriately prioritized, and deliverables provide the expected value to the organization.
• Architect multi-domain enterprise dashboards that integrate data across HR, Finance, Sales, and Operations.
• Translate strategic business requirements into scalable, governed BI solutions.
• Write optimized SQL using window functions, subqueries, and CTEs to support complex data modeling.
• Design and maintain semantic models with robust datasets, joins, and calculated fields.
• Define and enforce KPI frameworks for global consistency and alignment with governance standards.
• Implement row-level and column-level security across BI platforms to ensure data protection and role-based access.
• Optimize semantic layers for performance, reusability, and governance across BI tools.
• Automate report refreshes, alerts, and exception monitoring to support proactive data management.
• Conduct design/code reviews and mentor junior developers to elevate team capabilities.
• Collaborate with Data Engineering, Governance, and business stakeholders to align BI solutions with enterprise architecture.

Manager, Business Intelligence – Insights

People Operations

• Supervise and lead a team responsible for back-office HR Services processes for North America & Canada.
• Responsible for the day-to-day supervision of a group of PSC Representatives and PSC Specialists.
• Effectively coach direct reports on their performance on a regular basis.
• Identify performance related issues and develop an action plan for improvement.
• Ensure service delivered to our SOP meets contractual Key Performance Indicator (‘KPIs’) expectations.
• Conduct Team Meetings to ensure expedient communication of relevant information.

Senior Supervisor, People Solutions Center

Account Manager

• Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate
• Understand partner market and competition and evaluate reseller interest
• Create partner loyalty and drive partner competencies and certification in BU products
• Ensure partners are taking advantage of promotions, events & programs
• Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods
• Detect and provide transparency of qualified opportunities and take actions to close them with partner & support partners to close big deals when necessary
• Work closely with telemarketing, end user sales teams and other key resources to maximize revenue and customer/partner satisfaction
• Monitor execution of partner marketing plan, investment and co-marketing activities review and proposal, monitor ROI
• May attend country partner events for meeting key partners