Concentrix

Change Management, AI Adoption Expert

Concentrix

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $92,250 - $144,964 per year

About the role

  • Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals
  • Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals
  • Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans
  • Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption
  • Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals
  • Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement

Requirements

  • 5+ years of experience in enterprise consulting, digital transformation, or business change enablement
  • Experience leading use case identification and business case development for emerging technologies
  • Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers
  • Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies
  • Experience with adoption and change management frameworks (Prosci, or equivalent)
  • Proven ability to work cross-functionally with business, IT, and executive stakeholders
  • Excellent communication, facilitation, and stakeholder engagement skills
  • Experience with internal communications, skilling, or change enablement programs in large organizations
  • Experience working with adoption and success teams to accelerate impact and remove blockers
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program
  • 401(k) retirement plan
  • paid time off and holidays
  • paid learning days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise consultingdigital transformationbusiness change enablementuse case identificationbusiness case developmentMicrosoft 365Copilot programsadoption frameworkschange management frameworksorganizational readiness
Soft Skills
communicationfacilitationstakeholder engagementcross-functional collaborationuser engagementstrategic thinkingproblem-solvingleadershiporganizational skillsadaptability
Certifications
Prosci certification