Senior Supervisor, People Solutions Center
Concentrix
full-time
Posted on:
Location Type: Office
Location: Pavas • 🇨🇴 Colombia
Visit company websiteJob Level
Senior
About the role
- Supervise and lead a team responsible for back-office HR Services processes for North America & Canada.
- Responsible for the day-to-day supervision of a group of PSC Representatives and PSC Specialists.
- Effectively coach direct reports on their performance on a regular basis.
- Identify performance related issues and develop an action plan for improvement.
- Ensure service delivered to our SOP meets contractual Key Performance Indicator (‘KPIs’) expectations.
- Conduct Team Meetings to ensure expedient communication of relevant information.
Requirements
- University Degree
- Experience in HR Processes in NA
- English proficiency - Full bilingue or C2
- Microsoft Office
- Work Experience - Min 5 years
- People manager experience at least 2 years
- Above average numerical and analytical ability preferred
- Presentation skills
- Profficiency in Microsoft office
- Detail oriented
- Organization
- Innovation
- Experience in managing teams virtually.
- experience in mass processes
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR ProcessesNumerical abilityAnalytical abilityPresentation skillsDetail orientedOrganizationInnovationTeam managementVirtual team managementMass processes
Soft skills
CoachingSupervisionCommunicationPerformance managementProblem-solvingLeadershipTeam collaborationAction planningAdaptabilityInterpersonal skills
Certifications
University Degree