Concentrix

Team Leader, Operations BPO

Concentrix

full-time

Posted on:

Location Type: Office

Location: Lima • 🇵🇪 Peru

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Job Level

Senior

About the role

  • Responsible for the day-to-day supervision of call center associates
  • Coach direct reports on their performance
  • Ensure service meets Key Performance Indicators and financial expectations
  • Conduct team meetings to ensure communication

Requirements

  • Associate's degree in related field
  • 2-4 years of relevant experience
  • Highly motivated individual
  • Strong communication skills
  • Ability to mentor, coach and provide direction to a team
Benefits
  • Concentrix values
  • Opportunities for career development
  • Flexible schedule
  • Team activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
coachingmentoringcommunicationsupervisionteam leadershipperformance managementmotivationdirection
Certifications
Associate's degree