Customer Service Representative, Danish-speaking
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Junior
About the role
- Responding to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
- Collaborate with colleagues to enhance the overall customer experience
- Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information
- Exhibit warmth and enthusiasm in every customer interaction
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively
Requirements
- Have a high level of Danish (C1 written and oral) and a good level of English (B2)
- Have 1 year of experience in a call center or customer service role, preferably in the automotive industry
- Are passionate about automotive topics and skilled in digital tech
- Are strong attention to detail and organizational skills
- Are excellent problem-solving skills and a creative, solution-oriented mindset
Benefits
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Full Work from Home position based in Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemdigital productsautomotive knowledge
Soft skills
customer serviceattention to detailorganizational skillsproblem-solvingsolution-oriented mindsetcommunicationcollaborationenthusiasmprofessionalism