Concentrix

Customer Service – Tech Support Rep

Concentrix

full-time

Posted on:

Location Type: Hybrid

Location: Niagara Falls • 🇨🇦 Canada

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Salary

💰 $20 per hour

Job Level

Junior

Tech Stack

iOSMacOS

About the role

  • You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
  • Prepare complete and accurate work including appropriately notating of accounts as required.
  • Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables.
  • Deliver expert customer experiences…with a smile.

Requirements

  • Must live within 64 KM from the Niagara Falls location.
  • 1 year of customer service experience or equivalent, with a High School diploma or GED.
  • Effective communication skills in English, both written and verbally.
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred.
  • The natural instinct to multitask, be flexible, and the ability to adapt to changes.
  • The ability to learn including strong problem-solving skills.
  • Patience in working with customers is second nature for you.
  • The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance.
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program (EAP)
  • registered retirement savings plan
  • paid time off and holidays
  • paid training days
  • opportunity to work from home after 90 days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service experienceproblem-solving skillstechnical inquiriesnotating accountsfamiliarity with iOSfamiliarity with macOS
Soft skills
effective communicationempathyflexibilitymultitaskingpatienceadaptabilityrapport building
Certifications
High School diplomaGED