Concentrix

Account Manager

• Focus on developing and closing opportunities with both new and existing customers, driving acquisition, retention, and growth across mid-sized accounts.
• Own the overall account strategy and sales execution.
• Systematically qualify customer potential and address whitespace opportunities across the full product portfolio.
• Collaborate closely with the Channel team (PBM, iPBM, Proximity) to align account strategies.
• Drive PC++ Sales (including Headsets, Displays, and Care Packs) as well as Print Transactional Sales.
• Lead the solution-building process and engage pooled central inside sales specialists and presales experts when needed.
• Identify and engage new contacts within assigned accounts, elevate relationships across the full portfolio, and manage structured communications based on strategic sequencing.
• Own opportunity identification, qualification, and management. Proactively hunt within low or no SOW accounts.
• Coordinate with in-market technical consultants to provide expert support when required.
• Support or lead project management efforts, own pricing discussions, ensure compliance with global pricing guidelines, and manage negotiations and sales closure with a focus on profitability.
• Support renewals and post-sales activities in partner-led opportunities, offering guidance on cross-sell and upsell strategies based on customer needs, and ensuring an outstanding customer experience.

Account Manager Executive, German-speaking – High Tech Industry

Security Engineer

• Focus on proactively identifying security and compliance issues/risks
• Drive in executing controls to deter, detect and mitigate security and insider risks
• Establish capability and mechanisms to monitor and audit information and data protection
• Collaborate with all teams/departments

Business Information Security Officer, Specialist II – BPO Experience Required

Operations

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders

Delivery Operations Manager

Business Development Rep

• Provide expert assistance to clients and partners using a consultative approach
• Create the business environment for sustained growth and maintain visibility of strategy, plans, and competitor activity
• Identify and qualify new prospects through outbound calls, emails, and digital outreach
• Maintain a structured hunting list and CRM records
• Build and nurture relationships with potential customers and partners
• Collaborate with sales teams and channel partners to move opportunities from first contact to closure
• Promote our solutions and highlight value propositions
• Provide technical and commercial information to accelerate decision-making
• Prepare commercial and technical proposals, execute and achieve sales quotas and targets, and track/manage/report pipeline activity
• Work closely with category managers, GBU leads, and supervisors to ensure consistent messaging
• Represent our brand at events, webinars, and tradeshows
• Respond promptly to customer or partner inquiries and ensure smooth onboarding for new accounts

Inside Business Development Specialist, English, German Speaking

Account Executive

• Do identification and qualification of prospects and deciders in the targeted companies
• Handle inside sales activity
• Carry out inbound and outbound calls
• Cross sell and Upsell

Inside Sales Representative, French-speaking

Counselor

• Respond to customer inquiries by phone regarding the use of their card and application
• Analyze customer needs and personalize the relationship to better understand their expectations, reassure them, and support them
• Develop long-term, high-quality relationships to grow the customer portfolio as part of our commitment to relationship excellence
• Handle assigned cases in compliance with procedures and security rules, demonstrating exemplary behavior, particularly in terms of rigor and integrity.

French-speaking Customer Service Advisor – Interactive Cards

• Fournir une assistance pour les questions des clients relatives à l'utilisation de l'application, principalement par le biais d'appels entrants.
• Répondre aux questions sur la création de comptes et la gestion des soldes
• Informer le client de toutes les caractéristiques du service
• Créer et mettre à jour des dossiers et des bases de données des clients

Conseiller Client, Francophone – Services Combinés

Business Intelligence Developer

• Analyze large datasets to identify trends, patterns and key business insights including maintenance, asset and service delivery data within a Facilities Management (FM) environment.
• Develop actionable insights that drive business decisions and improve operational performance with a focus on maintenance efficiency, asset performance, and supplier outcomes.
• Use statistical techniques, predictive modeling and data mining to enhance reporting accuracy and support preventative maintenance and lifecycle planning.
• Design and maintain dashboards, reports and scorecards using tools like SQL, Power BI, Looker, Tableau or Excel including outputs derived from CAFM systems.
• Ensure data integrity and accuracy in reporting, aligning with business needs and commercial performance requirements.
• Present insights in a clear and compelling manner to both technical and non-technical stakeholders including operational FM teams and external suppliers.
• Identify root causes of business challenges using data-driven approaches, particularly in relation to maintenance performance, service failures and cost drivers.
• Recommend data-backed solutions to optimize business processes, efficiency and customer experience, supporting improved supplier performance and value for money.
• Work cross-functionally with teams to implement insights-driven strategies across the FM operations, commercial and supplier management functions.
• Monitor key performance indicators (KPIs) and provide insights for performance enhancement.
• Support the development of forecasting models to aid decision-making, such as maintenance demand, cost forecasting and resource planning.
• Continuously refine data methodologies to improve the accuracy of insights and reporting ensuring CAFM and maintenance data is effectively utilized.
• Engage with key stakeholders to understand data requirements and business objectives.
• Communicate insights effectively to senior management and operational teams to support service performance and commercial decision-making.
• Act as a strategic partner by providing data-driven recommendations for business growth, supplier optimisation and continuous improvement in FM service delivery.

BI Specialist

• The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis.
• Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.
• Supports the Portfolio Leader in the development of portfolio/sector strategy.
• Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
• Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
• Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
• Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.

Director, Account Management, Automotive

Customer Support

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Customer Service Agent

SDET

• lead quality initiatives across complex, distributed systems
• take ownership of test architecture
• drive automation strategy
• validate data integrity across services, message queues, databases, and third-party integrations
• partner with architects and senior engineers

Software Development Engineer in Test, SDET – Java, REST API, Backend

Manager

• Lead and manage the full bid lifecycle
• Develop and oversee the bid plan
• Drive the creation and refinement of win strategies
• Own the production and quality of proposal documents
• Manage the clarification and review process
• Actively participate in client presentations and site visits

EMEA Bid Manager

Human Resources

• Review the end-to-end recruitment journey to spot strengths, gaps, and risks
• Analyze funnel health, recruiter capability, hiring manager behavior, and candidate experience
• Collaborate with TA Ops teams across APAC and EMEA to embed best practices
• Design and refine interview guides, scorecards, and assessments using talent tools

Senior B2B Sales Specialist, Talent Management

Director

• Defining and executing GTM strategy, incl. geo/ vertical priorities, specific account targets, offering presentation decks, case studies, content/ thought leadership
• Industry trends and market insights watch and impact for our GTM and offering
• Working with marketing on thought leadership & communications plan
• Supporting discussions, solution definition and pitch for new client/ programs; act as sponsor during set-up and execution where needed
• Overseeing the definition and regular upgrade based on internal/ external best practice of Operating model / playbook and best practices – and where and which technologies can be used
• KPIs and best-in-class benchmark
• Talent: profiles to hire, talent path, learning and training materials
• In charge of ensuring teams’ enablement and learning across programs via community-led sessions, content and benchmark sharing.
• Good understanding of our project’s landscape (in this motion); able to lead scoping for break fix on install base.
• Defining and supervising the execution of the offering’s technology roadmap (which uses cases to solve) – both through external and /or internal solutions
• Overseeing constant external tech solutions watch and benchmark – and pilots where needed
• Developing and sharing tech collaterals, incl. impact, use cases, pricing to pitch to clients
• Understanding of use case/ solution’s fit for specific client needs

Client Acquisition Director

Lead Generation

• Identify and prioritise target accounts, sectors, and buyer personas aligned to TPS EMEA Consulting strengths
• Work closely with Consulting Directors to understand propositions, reference cases, and ideal client profiles
• Maintain a forward-looking view of market trends, client challenges, and potential demand signals
• Create credible entry points with prospective clients through structured outreach, tailored messaging, and market insight
• Engage confidently with C-suite executives and senior leaders to secure initial exploratory meetings
• Qualify opportunities to ensure relevance, senior sponsorship, and alignment with consulting capabilities
• Secure and qualify first meetings, then hand over to Consulting Directors at the point where discovery and solutioning begins
• Prepare Directors with context, hypotheses, and objectives ahead of meetings to maintain momentum and maximise conversion
• Ensure clear handover points between commercial initiation and consulting discovery, respecting ownership while avoiding gaps
• Contribute to the development of repeatable, scalable commercial playbooks rather than ad-hoc outreach
• Support consistent and pragmatic use of CRM to ensure early-stage activity is visible, tracked, and forecastable
• Participate in lightweight but regular knowledge-sharing with Consulting and Commercial leadership on market insights, client activity, and emerging opportunities