Concentrix

Director, Account Management, Automotive

Concentrix

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

Go

About the role

  • The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis.
  • Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.
  • Supports the Portfolio Leader in the development of portfolio/sector strategy.
  • Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
  • Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
  • Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
  • Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.

Requirements

  • Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate.
  • Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
  • Builds and maintains strong, long-term relationships with assigned clients.
  • Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities.
  • Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships).
  • Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.
  • Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations.
  • Analyzes market trends and client data to identify growth opportunities.
  • Collaborates with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
  • Stays updated on industry trends, emerging technologies, and best practices in account management.
Benefits
  • Health insurance
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
BPOTechnical Servicesaccount governanceaccount performance trackingstrategic account planningcross-sellingup-sellingclient data analysismarket trend analysiscontractual obligations
Soft skills
client relationship managementcommunicationproblem-solvingcollaborationstrategic thinkingclient satisfactionengagement with C-Levelmaturityadaptabilityinterpersonal skills