French-speaking Customer Service Advisor – Interactive Cards
Concentrix
full-time
Posted on:
Location Type: Hybrid
Location: Braga • Portugal
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About the role
- Respond to customer inquiries by phone regarding the use of their card and application
- Analyze customer needs and personalize the relationship to better understand their expectations, reassure them, and support them
- Develop long-term, high-quality relationships to grow the customer portfolio as part of our commitment to relationship excellence
- Handle assigned cases in compliance with procedures and security rules, demonstrating exemplary behavior, particularly in terms of rigor and integrity.
Requirements
- High level of French (written and spoken)
- Strong analytical skills
- Excellent communication skills, with a formal and diplomatic approach
- Good organizational, time management and planning skills.
Benefits
- Full-time with permanent contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Braga with a hybrid work arrangement, Portugal
- Referral bonus opportunities (Refer-a-Friend program)
- Comprehensive paid training on the company and the project you will work on
- Career development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical skillscommunication skillsorganizational skillstime management skillsplanning skills