Computershare UK

Human Resources

• Advise and support leaders on employee relations matters, including disciplinary actions, grievances, performance issues, and sickness-related absences, to ensure prompt, effective, and policy-compliant resolution
• Ensure that particularly complex or high-risk cases are escalated to the appropriate teams in accordance with agreed escalation processes
• Maintain and ensure completeness of records and documentation related to ER cases
• Collaborate with Legal and external counsel to resolve complex ER issues and continuously monitor legal developments to ensure they are reflected in company policies and processes
• Identify recurring themes and trends to inform targeted training and development for business leaders
• Produce and analyze ER-related data, identify appropriate solutions where needed, and contribute specialized Employee Relations expertise to People-team and business projects
• Provide company-wide support for assigned ER activities as part of change programs, working closely with colleagues to effectively manage and implement workforce changes
• Deliver specialized advice and coaching to managers and employees, and ensure implementation of Employee Relations processes and policies; ensure consistent application across the organization and that all recommendations comply with applicable legal requirements
• Advise on and contribute to cross-cutting People policies, including local variations
• Ensure our policies are up to date and compliant with legal requirements
• Support the wider Continental Europe People team on workforce matters and provide guidance on local employment law, cultural norms, and country-specific differences

Senior Employee Relations Consultant

Administration

• Partnering closely with teams across Operations, the DPS Contact Centre, Risk, Billing, and Financial Crime
• Managing Subject Access Requests (SARs) and delivering them within required timeframes
• Providing clear, professional responses to both client and internal queries
• Keeping current with Business Support processes and wider organisational procedures
• Acting as a Business Continuity Champion or Deputy, meeting all associated requirements
• Taking ownership of your workload and performing effectively under pressure
• Contributing to risk-related activities and supporting project work as needed
• Identifying and implementing process improvements to increase team efficiency

Senior Business Support Administrator

• Creation of monthly/quarterly dashboards or reporting packs for key stakeholders.
• Working to strict deadlines and service delivery KPIs.
• Collate, ingest and maintain key security, demand, risk and training data in our key systems, in real-time.
• Analysis and corrections of errors/exceptions, ensuring that key static data and dynamic data sets are accurate.
• Liaise with internal contributors, customers, operational and support teams to ensure any issues are resolved promptly.
• Assist in maintaining/tracking key initiatives and improvement projects.

GIS Business and Reporting Analyst

Operations

• Produce, validate, and analyse data, ensuring accuracy across systems such as Oracle Fusion
• Manage reward administration activities, including benefit changes, vendor queries, and invoice processing in partnership with Finance and external providers
• Support and deliver key projects, including cyclical reward events like benefit enrolment windows and system/process enhancements
• Participate in testing within the Reward Centre of Excellence and contribute to improving tools and ways of working
• Act as a delegate for your manager, joining stakeholder calls, sharing ideas, and constructively challenging to drive the best outcomes
• Coach and support colleagues, helping to build capability and maintain a high-performing, collaborative team environment

Reward Operations Specialist

Customer Support

• Manage activities supporting the relationship between Computershare and our clients’ investors, liaising with brokers, advisors and lawyers, including telephone calls, emails and in person visitors to the office.
• Support transaction processing and investor enquiries across a range of registry activities.
• Contribute to team delivery by sharing workload, supporting peak periods and meeting key deadlines.

Customer Services Representative

Artificial Intelligence

• You’ll dive straight into real-world AI challenges, helping turn big ideas and complex problems into smart, practical, AI-powered solutions
• You’ll be right at the heart of innovation, supporting exciting projects like the rollout of Microsoft Copilot, tracking adoption and impact, exploring cutting-edge AI releases, and getting hands-on testing new AI tools to see what really delivers value.
• Build and test simple models, automations or AI workflows using tools such as Python and generative AI platforms.
• Prototype and evaluate emerging AI tools and technologies for business application.
• Support the delivery of AI proof-of-concepts (PoCs) from idea through to outcome.
• Collaborate with stakeholders to understand problems and identify opportunities where AI can add value.
• Contribute to scaling successful AI experiments into practical business solutions.

Graduate AI Analyst

Designer

• Design, develop and maintain learning solutions for our CES applications, including eLearning modules, software simulations, how-to videos (screencasts), user guides, instructor-led training and certification exams.
• Facilitate virtual training sessions for our CES clients using Microsoft Teams, incorporating best practices in adult learning and learner engagement.
• Develop performance-focused and engaging eLearning with Articulate Rise and Storyline including software simulations and assessments.
• Develop high-quality, easy-to-follow video screencasts using Camtasia or Articulate.
• Apply user experience (UX) and graphic design best practices to design solutions with intuitive navigation, engaging interfaces and appealing graphics.
• Continuously evaluate and improve learning experiences based on user feedback, data insights and performance metrics.
• Collaborate effectively with your global team on a weekly basis to ensure consistency, share best practices, and support continuous improvement of learning programs.
• Partner with cross-functional stakeholders to identify learning gaps, define objectives, and ensure learning solutions meet both user needs and business goals.

Learning Designer

Account Manager

• Lead and manage account management staff
• Use and develop reports and management tools to track account administration and customer service
• Oversee account management responses to issues
• Resolve escalated customer issues
• Coach and develop account management staff
• Assist in setting strategic goals in collaboration with senior management, Sales and Business Development
• Motivate the team to excel in customer service
• Partner with stakeholders to resolve complex account issues
• Build strong working relationships with internal managers and business partners

Account Management Manager

Payroll

• Research, compile, and deliver statistics on work unit and individual volume
• Embrace best practices, ensuring efficiency and accuracy
• Perform day-to-day operational activities, meeting key performance indicators
• Coordinate, monitor, and produce reports used within the work unit
• Complete compliance training on time and adhere to compliance rules and regulations
• Reconcile assigned general ledger accounts

Financial Administrator – Apprenticeship

Financial Crime

• Analyze alerts, investigate potential money laundering, terrorist financing, and sanctions risks.
• Ensure compliance with applicable U.S. and international regulatory requirements, including OFAC, BSA/AML, and related global sanctions regimes.
• Provide independent Second Line of Defense compliance advice, support, and oversight to the US business units.
• Review and investigate AML and sanctions alerts generated through screening systems.
• File Suspicious Activity Reports (SARs) with FinCEN, ensuring accuracy, completeness, and timely submission.
• Prepare and submit OFAC Blocked Property and Rejected Transaction Reports, ensuring accuracy, timeliness, and full compliance.
• Maintain awareness of regulatory developments and emerging financial crime risks.
• Assist with enhanced due diligence (EDD) reviews of new and existing clients.
• Provide ongoing support to Compliance teams and cross‑functional workstreams.

Anti-Money Laundering and Sanctions Analyst

Full-stack Engineer

• Build and foster a group of passionate, highly skilled, engaged and motivated Software Engineers.
• Make sure the team can engage closely and collaboratively with the business.
• Facilitate/coordinate coaching, mentoring, training, and professional development programs within the group.
• Participate, and encourage team participation, in learning and development activities including industry updates, “lunch and learn” sessions, formal mentoring and formal training opportunities.
• Drive the maturation of Software/Solution Engineering as a valued discipline in the Engineering team.
• Attend conferences, in house training and give back to the internal Engineering community by sharing your learnings and encouraging others to do the same.

Lead Software Developer

QA Engineer

• Collaborating with our onshore teams to service our Corporate Trust business lines.
• Develop and support applications across the Computershare portfolio.
• Lead moderately complex initiatives and deliverables within technical domain.
• Work within cross-functional teams and deliver quality solutions.
• Resolve moderately complex issues and lead a team to meet client needs while leveraging understanding of function, policies, procedures or compliance requirements.
• Implement and continually improve the automation framework and architecture.
• Write and develop automation scripts on both Selenium.
• Work with the delivery teams to deliver test automation targets and help create solutions to include automated non-functional and functional tests.
• Maintain awareness of business strategy, new products, platforms, tools, and technologies.
• Use and leverage emerging technologies/practices and propose improvements.
• Give project demos and ensure test cases are always updated and current.