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Customer Services Representative
Computershare UKCustomer Services Representative in Auckland office providing registry services to clients and their investors. Supporting transaction processing and managing investor enquiries with a collaborative approach.
About the role
Key responsibilities & impact- Manage activities supporting the relationship between Computershare and our clients’ investors, liaising with brokers, advisors and lawyers, including telephone calls, emails and in person visitors to the office.
- Support transaction processing and investor enquiries across a range of registry activities.
- Contribute to team delivery by sharing workload, supporting peak periods and meeting key deadlines.
Requirements
What you’ll need- Exceptional customer service and strong administrative skills, with the ability to follow defined checklists, procedures and business rules.
- Strong computer literacy, including proficiency in Microsoft Office and the ability to work accurately and efficiently across multiple systems.
- Demonstrated experience responding to and resolving issues by applying technical knowledge, sound judgement and established processes.
- High attention to detail with a focus on accuracy, risk awareness and compliance when processing transactions and responding to queries.
- A collaborative and proactive approach, with the ability to manage competing priorities, meet deadlines and contribute positively to team outcomes.
Benefits
Comp & perks- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
- A welcoming and close-knit community, with experienced colleagues ready to help you grow.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
transaction processingregistry activitiestechnical knowledgerisk awarenesscompliance
Soft Skills
customer serviceadministrative skillsattention to detailcollaborative approachproactive approachability to manage competing prioritiesability to meet deadlines