Account Management Manager

Computershare UK

Account Management Manager I leading account management and operations in a financial services firm. Responsible for team management and issue resolution within a compliance framework.

Posted 6/4/2026full-timeColumbia • Maryland • 🇺🇸 United StatesSeniorLead💰 $105,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage account management staff
Use and develop reports and management tools to track account administration and customer service
Oversee account management responses to issues
Resolve escalated customer issues
Coach and develop account management staff
Assist in setting strategic goals in collaboration with senior management, Sales and Business Development
Motivate the team to excel in customer service
Partner with stakeholders to resolve complex account issues
Build strong working relationships with internal managers and business partners

Requirements

What you’ll need

8+ years of financial services experience
3+ years of leadership or management experience
Commercial or corporate business development experience (preferred)
Strong analytical skills with high attention to detail and accuracy (preferred)
Excellent verbal, written, and interpersonal communication skills (preferred)
Ability to interact with all levels of an organization (preferred)
Solid change management skills (preferred)
Ability to develop and execute business strategies tied to a common vision (preferred)
Ability to leverage diversity and develop next level management team (preferred)

Benefits

Comp & perks

Paid parental leave
Flexible working
Health and wellbeing rewards including paid time off, holidays, medical, dental and vision plans
401k matching
Purchase shares in the company
Tax-advantaged flexible spending plans including healthcare, dependent care and commuter
Short and long-term disability benefits
Life insurance and supplemental life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementreport developmentcustomer servicestrategic goal settingbusiness developmentanalytical skillschange managementbusiness strategy execution

Soft Skills

leadershipcoachingteam motivationinterpersonal communicationverbal communicationwritten communicationrelationship buildingstakeholder partnership