Computacenter

Manager

• Lead and manage the delivery of run and change services
• Objectively manage performance of internal and partner delivery teams
• Continually improve efficiency & effectiveness of delivery processes and services
• Identify risks in service delivery and take measures to eliminate or avoid risks
• Support the account strategy and ensure a joined-up team presentation to the customer
• Contribute to and deliver against a communications plan, ensuring clear & consistent messaging
• Support Group Services in the negotiation and agreement of contract changes
• Manage the finances of your account to ensure accurate forecasting and cost management
• Work with the Service Director/Lead to define and support the engagement strategy with the customer

IT Service Delivery Manager

Support Engineer

• Execute the agreed change tasks associated with Change management process per the agreed Computacenter / Customer process.
• Creates / reviews and assesses Requests for Change (RFC) / changes for quality and completeness.
• Shall engage with change requestors to support them through the change approval process.
• Conducts the Technical advisory board (TAB) meeting with the implementers / requesters for high risk and complex changes.
• Participates in the customer CAB meeting to represent the changes scheduled and ensure that the changes are approved on time.
• Shall provide meaningful analysis of changes implemented to the project stakeholders.
• Provide recommendations on alignment and modifications based on ITIL best practices.
• Shall identify and drive any opportunities for improvement to continually optimize the change management process for the program.
• Shall dual key/rekey the changes from customer ticketing tool to Computacenter ticketing tool and vice versa (if applicable).
• Engage in customer transitions during a new / managed service (as appropriately) to define or modify the change management process.
• Conduct regular refresher trainings for the technical teams on change management process and best practices.
• Periodically conduct change audit compliance to improve the overall effectives of the change process.

Technical Analyst

Program Manager

• Manage customer engagements as the primary touch point
• Coordinate between Engineering and Sales teams
• Ensure deliverables meet project requirements
• Provide direction for continuous improvement to increase customer satisfaction

• Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization
• Objectively manage performance of our internal and partner delivery teams
• Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle
• Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
• Sometimes support change delivery for customers, including in-life service change and complex change tasks
• Work with the Snr Delivery Lead/Delivery Director and other colleagues to support the account strategy and ensure a unified team for the customer
• Support Group Services in contract changes within the Customer account
• Manage the finances of your account or assigned services to ensure accurate forecasting and cost management
• Work with the Service Director/Lead and account team to define and support engagement strategy with the customer and stakeholders

Delivery Manager

Field Engineer

• Own the Data Center Field Engineering practice end-to-end (people, process, partners, performance).
• Define and evolve service offerings for: Structured cabling (copper and fiber), Rack & stack and hardware installation, Rack build, labeling, and standards compliance.
• Ensure projects are delivered on time, on budget, and to standard.
• Act as executive escalation point for critical delivery risks or customer issues.
• Lead and scale a team that includes: Practice Leads, Project Engineers, Implementation Specialists / Technicians, Partner and subcontractor resources.
• Define role clarity, career paths, and performance expectations across all levels.

Director of Data Center Field Engineering

Accountant

• Assists with month-end close processes
• Prepares accrual and adjusting journal entries as required
• Prepares account reconciliations for balance sheet and income statement accounts
• Prepares monthly departmental reporting vs. budget for select functional areas
• Provides back-up support for journal entry approval submitted by Treasury
• Maintains Fixed Assets in BNA and back-up for Senior Accountant
• Provides support to the Accounting Manager, General as needed
• Assists with internal and external reporting
• Maintains accounting department process documentation
• Prepares ad hoc reports and analysis as requested

Staff Accountant

• Partner with business leaders to deliver services supporting company objectives
• Delivery of customer engagements and line management of around 15 project managers
• Accountability for assurance, governance & customer satisfaction
• Maintaining and innovating the Practice capability in support of the business strategy
• Supporting growth with standardized service offerings
• Providing thought leadership and subject matter expertise
• Operational and commercial management to achieve financial targets
• Drive a high-performance culture and develop talent

Practice Manager – Project and Program Management

Operations

• Manage employees and teams at a work package level in Contractual Services deal
• Act as first point of contact for technical content
• Support responsible teams in technical problems
• Assess and assign customer complaints or risks
• Implement operational measures to increase customer satisfaction
• Ensure adherence to contract and process specifications
• Control and manage on-site spaces and resources
• Identify and implement optimization potential

Senior Operations Coordinator – IT Logistics Operations

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develop and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and escalate when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establish productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Make decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

Service Manager

• Lead and manage service and change delivery for an account or significant area of service
• Constantly drive improvements in performance for customers and the organization
• Objectively manage performance of internal and partner delivery teams
• Continually improve efficiency and effectiveness of delivery processes
• Identify risks in service delivery and implement measures to mitigate
• Support change delivery and pull together the Computacenter organization for complex change
• Work with the Snr Delivery Lead/Delivery Director to support account strategy
• Ensure compliance and manage contract schedules
• Manage the finances of your account to achieve cost management
• Maintain positive relationships with senior stakeholders in customer organizations

• Lead and manage several Team Leaders
• Implement and operate an effective governance model
• Ensure all contractual Service levels and KPIs are met
• Drive Customer satisfaction through effective processes
• Manage and resolve Customer operational escalations
• Drive continual service improvement and end user experience
• Develop ServiceNow Dashboards and reports

Customer Delivery Manager – IT Asset Refresh

Director

• Lead and drive the performance of internal and third-party delivery teams against agreed standards, service levels and polices in support of the above and to ensure optimised customer satisfaction
• Lead and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle
• Implement governance according to the policies and operating models defined by Computacenter.
• Employ and develop processes within delivery leadership to identify and manage risks in service delivery, assess commercial implications and take measures to eliminate and or avoid risks.
• Support the delivery of change services (projects, programs, and professional services engagements)
• Work alongside and support the sales and services colleagues in a matrix leadership role to support the achievement of contracted outcomes for the customer and Computacenter
• Work with the key stakeholders to support, socialize and lead an account strategy and execution plan.
• Develop and implement a communications plan, covering your Group delivery location & the extended delivery leadership teams.
• Be accountable for capacity planning including all Computacenter ISPs and cross vendor focusing on optimization
• Lead the management of all agreed contracts in relation to delivery in your location and ensure compliance to contractual requirements, associated policies, internal and external.
• Lead and manage the delivery of contracted Run Services in your region to ensure accurate forecasting and cost management to achieve or exceed the agreed baseline cost targets
• Perform all line management responsibilities for all direct reports.

Delivery Director

Consultant

• Support the business authority within core GTS tools for logistics processes and systems
• Design & deliver to the defined Global system vision
• Define global usage standards of tools across the group
• Evaluate impact to business performance throughout design and delivery phases
• Continual improvement of Business As Usual (BAU) in-life systems
• Support senior system owners with development roadmap & app enhancement activities
• Assess and act as a decision maker on app enhancement requests
• Oversee and facilitate User Acceptance Testing (UAT)
• Review business communications & training materials
• Collaborate with project managers for effective project planning

Technical Consultant

Technical Product Manager

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Lead strategic partnerships with business leaders to deliver services that advance company objectives and uphold Winning Together values
• Define and articulate a clear product vision and strategy, ensuring alignment with organizational goals
• Establish and maintain the product backlog, exercising discretion in prioritization to reflect stakeholder needs and business impact
• Direct stakeholder engagement to gather and refine technical requirements, translating them into actionable user stories
• Author technical product specifications and oversee documentation of functionality, user experience, and system requirements
• Drive sprint planning and execution, ensuring timely delivery of high-quality features through collaboration with development teams
• Serve as the principal liaison for stakeholders, providing authoritative updates on progress and resolving issues proactively
• Provide technical leadership and guidance to development teams, ensuring adherence to product vision and strategic objectives
• Analyze product performance metrics to identify opportunities for improvement and inform future decisions
• Champion innovation by implementing emerging technologies to enhance products and meet evolving customer demands
• Maintain expertise in industry trends and best practices to continuously refine product development processes
• Model and promote Computacenter’s mission and core values in all decision-making and leadership activities
• International Travel Required

Technical Product Owner

• Operationally manage employees and teams at a work package level
• Act as the first point of contact for technical content
• Manage customer complaints and risks in service delivery
• Support teams in case of technical problems
• Ensure adherence to contract and process specifications
• Conduct operational change management and identify changes