Commerce

Ecommerce

• Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day)
• Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
• Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
• Communicate with the management team and developers to improve product functionality and resolve issues
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
• Assist customers with common billing, invoice, and account issues
• Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
• Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

Technical Support Specialist – eCommerce, SaaS

Backend Engineer

• Maintain and improve services that power BigCommerce’s Storefront Environment
• Support bug fixes and implement enhancements to applications in Production
• Produce technical documentation of workflows related to the Storefront
• Work and collaborate with a team distributed between US and EU timezones

Senior Software Engineer – Scala

Frontend Engineer

• Partner across multiple engineering teams to align front-end approaches
• Drive front-end architectural standards and patterns across teams
• Shape the front-end developer experience by improving processes
• Collaborate with product owners and designers to define project scope
• Lead the design and implementation of new features

Lead Software Engineer – Frontend

Marketing Operations

• Operate and optimize components of our marketing tech stack
• Support lead routing, scoring, and lifecycle workflows across SMB, Mid-Market, and Enterprise segments
• Collaborate with the Analytics team to build marketing dashboards and support campaign performance reporting and funnel visibility
• Contribute to ABM initiatives powered by 6sense
• Maintain data governance and compliance protocols
• Partner with Tech Ops/IT to support integrations and troubleshoot issues
• Drive continuous improvements in marketing systems, reporting, and automation
• Manage and develop a small team of Marketing Operations Analysts
• Bring forward solutions to process challenges

Senior Manager, Marketing Operations

Performance Marketing

• Lead pipeline creation
• Design and execute integrated campaigns
• Continuously optimize for conversion, velocity, and ROI
• Track and measure campaign performance
• Leverage data and insights to inform campaign strategy
• Collaborate with senior leaders to establish strategic plans

Senior Demand Generation Marketing Manager

Infrastructure Engineer

• Design and create the foundational technology stack that powers Commerce stores
• Build tools and systems that help engineering teams efficiently develop and deploy Commerce services
• Contribute to planning and implementation of initiatives to enhance stability and reliability of database infrastructure
• Apply software engineering and SRE principles to create tools, services, and automation for complex infrastructure
• Collaborate on platform-level initiatives that drive engineering automation and efficiency across the organization
• Continuously improve and innovate platform observability
• Take full ownership of issues and projects and drive them to completion autonomously
• Participate in planning and technical design sessions
• Join the team’s on-call rotation

Lead Infrastructure Engineer

People Operations

• Provide direction, mentorship, and development for the People Services team, establishing clear priorities and ensuring consistent delivery of best-in-class operational support.
• Partner with People Experience, Finance, and Legal leaders to align People Services initiatives with organizational goals and compliance requirements.
• Lead continuous improvement efforts by driving process optimization, automation, and system enhancements that enable scalability and efficiency.
• Build strong cross-functional partnerships with HRIS, HRBPs, Talent Acquisition, and business leaders to ensure alignment and successful execution of people operations initiatives.
• Provide strategic oversight of global payroll operations, executed through the Manager of Global Payroll, ensuring accuracy, timeliness, and compliance with federal, state, and international regulations.
• Partner closely with Finance and Accounting teams to reconcile payroll data, support audits, and deliver accurate payroll-related reporting.
• Collaborate with the Payroll Manager to evaluate and manage payroll vendor relationships, driving service quality, efficiency, and value.
• Maintain organizational compliance with wage, tax, and reporting obligations across all jurisdictions.
• Proactively monitor evolving federal, state, and international labor laws and regulations, ensuring organizational compliance across all jurisdictions and mitigating potential risks.
• Lead internal compliance audits and partner with external auditors to support SOX and SOC compliance requirements, including the preparation of documentation, remediation of findings, and continuous improvement of controls.
• Safeguard employee data accuracy and integrity while ensuring compliance with data privacy and security requirements, including GDPR, HIPAA, SOX, and SOC standards.
• Develop, implement, and maintain compliant policies, processes, and procedures related to payroll, leave administration, timekeeping, and other HR operations.
• Own and oversee all immigration-related processes, including visa sponsorship, work authorization, and compliance with global immigration laws and regulations.
• Lead the People Services team in delivering core operational functions, including onboarding and off-boarding for employees and non-employees, vendor management, records management, data governance, and SOX audit compliance.

Senior Manager, People Services

Operations

• The Senior Manager, Partner Operations will lead the development, implementation, and optimization of operations that support the partner ecosystem.
• You’ll manage a high-performing team and serve as the operational backbone of the partnerships organization—building data-driven processes, streamlining workflows, and enabling partner teams at scale.
• People Leadership: Hire, lead, and develop a team of Partner Operations Analysts and/or Specialists; provide clear goals and mentorship.
• Team Management & Collaboration: Lead and mentor a team; support Partner Managers in QBRs and regional planning.
• Cross-functional Leadership: Serve as the Partner operations leader across internal stakeholders.
• Strategic Operations & Enablement: Define and track KPIs; own roadmap for partner systems and tooling.
• Systems & Data Stewardship: Own partner data integrity and dashboards; work with Finance on incentives and budgeting.
• Process Optimization & Governance: Maintain playbooks and policies for partner channels.

Senior Manager, Partner Operations

Full-stack Engineer

• Commerce is an AI-driven commerce ecosystem connecting tools and systems across BigCommerce, Feedonomics, and Makeswift
• Lead AI Engineer role to shape and execute AI vision across product lines
• Interface with domain teams, executives and stakeholders to provide context, direction, and technical guidance
• Contribute to and author high level designs and partner on strategic alignment
• Serve as lead engineer for major initiatives and develop/implement low level designs
• Facilitate quick-turnaround solutions balancing delivery speed, scalability, and reliability
• Collaborate with Product & Engineering leadership to shape AI strategy and assess technology fit
• Build scalable, secure, cost-effective and performant solutions at large scale
• Upskill the organization by evangelizing technologies and identifying opportunities for experimentation and education

Lead Software Engineer

• Lead design and development of multiple AI-based product solutions
• Collaborate with senior Product and Engineering leaders to drive strategic initiatives
• Architect and build foundational AI infrastructure and reusable components
• Interface with customers, external partners, executives and stakeholders for direction and priorities
• Facilitate quick-turnaround solutions balancing speed, scalability, and reliability
• Assess technology options and select fit-for-purpose solutions to optimize ROI
• Build scalable, secure, cost-effective and performant systems
• Upskill the organization through mentorship, coaching and evangelization

Staff Software Engineer

Analyst

• Support the design and administration of base salary, bonus, commission, and equity programs
• Lead compensation assessments for new hires, promotions, internal moves, and retention cases
• Lead annual compensation cycles including merit, bonus, and equity planning—ensuring system readiness, data accuracy, and process efficiency
• Analyze and model incentive plans to ensure alignment with company performance goals
• Conduct complex compensation analyses and develop reports, dashboards, and models to inform decisions
• Participate in and analyze data from global and regional salary surveys to benchmark jobs
• Lead or contribute to pay equity reviews, market competitiveness studies, and compensation audits
• Support the development and ongoing maintenance of job architecture, salary structures, and leveling frameworks
• Collaborate with HRIS to optimize compensation processes and ensure accurate implementation within Workday
• Maintain and enhance compensation tools, templates, and processes for consistency and scalability
• Provide compensation guidance and subject matter expertise to HRBPs, managers, and business leadership
• Build and deliver compensation-related communications, educational tools, and training
• Ensure global compensation programs are compliant with regulations
• Lead or contribute to compensation work streams related to job mapping, harmonization, and plan integration

Senior Compensation Analyst

Data Analyst

• Import client product data and optimize data feeds to meet listing requirements for marketplace channels
• Analyze, validate, and resolve data feed errors
• Optimize data feeds per Feedonomics best practices and documented methodology
• Collaborate with Onboarding to meet project deadlines

Marketplace Product Data Analyst - Remote

Account Executive

• Welcome to the Agentic Commerce Era; Commerce builds AI-driven commerce ecosystem and powers growth with BigCommerce, Feedonomics, Makeswift.
• This role focuses on landing our largest accounts, B2C & B2B marquee names.
• Create and execute a systematic plan to identify, qualify, and acquire high-value accounts, selling the suite of Commerce Inc products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift and Recurring Professional Services.
• Construct a detailed plan that outlines specific strategies, target opportunities, and actions needed to acquire these customers, strategically qualifying and prioritizing high-value opportunities, focusing on high-impact activities that drive overachievement of revenue goals.
• Create and maintain detailed sales plans that outline goals, key milestones, potential challenges, and growth opportunities for cross-sell and up-sell of accounts, providing a roadmap for revenue expansion.
• Develop customized proposals, contracts, and presentations that effectively communicate the value of the company’s offerings, ensuring alignment with customer objectives and business needs.
• Serve as the main point of contact for customer inquiries related to business requirements, ongoing projects, and issue escalation, ensuring proactive communication and high levels of responsiveness.
• Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives that meet or exceed customer expectations.
• Handle customer inquiries, problems, and complaints with a focus on timely resolution and high customer satisfaction; escalate issues as needed and work with relevant teams to provide solutions.
• Maintain thorough and accurate records of customer interactions and proposals in CRM systems, ensuring that customer data is always up-to-date and accessible to stakeholders.
• Lead and negotiate contract agreements and renewals.
• Who You Are: 12+ years acquiring large, complex, marquee-name accounts, with a proven record of achieving retention and expansion goals in a subscription-based model.
• Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management, especially in managing both business and individual user expectations within the same product suite.
• Exceptional interpersonal and communication skills to build trust, provide strategic counsel, and foster long-term relationships with clients and agency partners, influencing decision-makers and aligning efforts across all stakeholders
• Skilled at using data to drive decisions; experienced with CRM and customer success platforms (e.g., Salesforce, Gainsight) and confident in using data to demonstrate ROI, track KPIs, and identify growth opportunities
• Adept at understanding complex customer needs, identifying pain points, and providing innovative, tailored solutions in collaboration with agency partners to ensure customer satisfaction and drive long-term engagement
• Proven capability to negotiate effectively, aligning customer goals with company objectives and coordinating with agency partners; experienced in handling escalations and maintaining high levels of satisfaction
• Experience with Global Accounts and Multi-regional Teams - Comfortable navigating cultural differences, time zones, and language barriers; able to collaborate effectively with agency partners, and adapt strategies to serve global customer needs

Key Account Director

• Drive new client acquisition with enterprise accounts ($1M+ in annual GMV or contract potential), focusing on long-term strategic value
• Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales
• Act as territory owner and subject matter expert
• Build and manage a book of business through outbound prospecting as well as inbound leads
• Identify each client’s unique needs and cultivate effective sales strategies and proposals
• Liaise with internal implementation teams and partners to ensure seamless onboarding and time-to-value for clients
• Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), ecommerce strategies, etc
• Meet or exceed your sales targets and performance metrics
• Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities
• Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements.
• Engage closely with the Big Commerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need.