Commerce

Security Engineer

• Own the end-to-end lifecycle of Commerce's core audit programs — PCI DSS 4.0, SOC 2 Type 2, ISO 27001, and SOX — across Commerce, Feedonomics, and Makeswift, including scoping, evidence strategy, auditor management, and final report outcomes.
• Partner with control owners across all three business units to ensure they understand their compliance obligations, maintain audit-ready evidence, and operate effectively within the BC Secure Controls Framework on an ongoing basis.
• Serve as the primary point of contact for QSAs, external auditors, and certification bodies. Defend the control environment, manage audit timelines, and minimize disruption to technical teams.
• Drive the operationalization of audit requirements into BAU workflows across all business units, reducing reliance on point-in-time evidence collection and eliminating audit fatigue organization-wide.
• Own the tracking and closure of audit findings and control gaps across Commerce, Feedonomics, and Makeswift. Partner with control owners to deliver pragmatic, risk-informed remediation plans within defined timelines.
• Direct the ongoing maturity of Commerce's PCI DSS 4.0 program, including Targeted Risk Analyses (TRAs), customized approach applicability, and annual assessment planning.
• Partner with Cloud Engineering to validate and maintain PCI scope across Commerce's global footprint, ensuring effective network segmentation and data flow isolation.
• Manage and support ISA-designated personnel; ensure the ISA function operates with rigor and consistency aligned to PCI Council standards.
• Oversee Commerce's Secure Controls Framework (SCF), built from NIST, ISO 27001, and PCI DSS, ensuring controls are designed, tested, and documented to satisfy multiple regulatory obligations simultaneously across all business units.
• Provide GRC leadership on architectural reviews, product launches, and infrastructure changes across Commerce, Feedonomics, and Makeswift to ensure regulatory requirements are addressed upstream — not as an afterthought.
• Stay ahead of emerging requirements across PCI, SOC, and ISO 27001:2022, translating regulatory changes into actionable program updates.

Manager, Security Governance, Risk & Compliance

Backend Engineer

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary api’s.
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof-of-concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution

Backend Software Engineer II, AI Specialization

AI Engineer

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary API’s.
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof-of-concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution

Senior Software Engineer – AI Specialization

Product Manager

• Own end-to-end portfolio accountability across multiple interdependent foundational platform domains
• Define and maintain clear decision rights for platform evolution
• Establish and operate cross-team governance models
• Translate business priorities into sequenced product strategies
• Mentor and coach Product Managers within the portfolio

Senior Director, Product Management

Customer Success Manager

• Own a hybrid portfolio of named and scaled accounts with direct accountability for achieving Net Revenue Retention (NRR) targets through retention, expansion, renewal performance, and churn mitigation.
• Develop and execute strategic success plans for named accounts, and develop and operationalize scalable lifecycle programs for scaled cohorts, both aligned to customer business goals and measurable outcomes.
• Drive customer value realization to increase retention, deepen product adoption, accelerate time to value, and maximize long-term customer value across both motions.
• Identify expansion opportunities and growth signals through usage, engagement, and account insights, and partner with Sales to influence upsell, cross-sell, and account growth.
• Lead proactive renewal planning for named accounts and renewal-readiness initiatives across targeted scaled segments to reduce revenue attrition.

Full-stack Engineer

• Partner with engineering leadership to define and execute the roadmap for infrastructure unification
• Drive evolution toward cloud-native environments
• Ensure core data and messaging layers are optimized for global scale
• Lead developer productivity engineering to reduce cycle times across workflows
• Coach and mentor engineering managers and technical leaders

Director, Software Engineering

Procurement

• Serve as the primary point of escalation and approval for non-standard deal structures, pricing exceptions, discounting, and commercial terms across all segments and regions
• Partner with Sales, Sales Leadership, and Finance to structure complex, multi-product, and multi-year deals
• Develop and enforce deal desk policies, approval workflows, and discount guardrails to ensure consistency and protect margin
• Own the end-to-end contract lifecycle management process
• Maintain and continuously improve the standard contract playbook, fallback positions, and pre-approved clause libraries
• Track contract key dates (renewals, terminations, obligations)
• Act as a trusted advisor to Sales on deal strategy
• Collaborate with RevOps, Finance, and Billing to ensure seamless handoffs from signed contract to revenue recognition and invoicing
• Recruit, lead, manage, and develop a team of Deal Desk Analysts and Contract Managers

Senior Manager, Deal Desk – Contract Management

• Own the strategy and roadmap for Feedonomics’ programmatic access layer, including APIs covering catalog management, data transformation, import/export configuration, etc.
• Define capability requirements and prioritize the backlog for API surface expansion
• Drive developer experience improvements across authentication, error handling, rate-limit design, and documentation
• Lead the product definition for a conversational AI assistant
• Define and ship the tools (e.g., MCP, CLI) that expose Feedonomics capabilities to AI agents
• Work closely with engineering to define the right level of abstraction for Feedonomics tools
• Stay current with the evolving agentic ecosystem and continuously refine the product strategy
• Lead strategic planning, development, and execution for your product areas end-to-end
• Conduct market research and competitive analysis to identify trends
• Collaborate closely with engineering, design, sales, and customer support
• Decompose complex initiatives into iterative deliverables
• Validate new functionality with platform users and key stakeholders before development
• Define and track metrics that measure the effectiveness of product enhancements
• Communicate product strategy, business outcomes, and performance metrics to stakeholders

Senior Product Manager, API – Agentic

• Own strategy & outcomes across Payments and Financial Services
• Act as an internal subject matter expert for Commerce’s Core Payments capabilities
• Lead ambiguous cross-team initiatives
• Work collaboratively with Engineering and Product teams
• Define platform-level capabilities for various merchant payment use cases
• Drive strategy, roadmap, and measurable outcomes within the Core Payments domain