Commerce

Compliance

• Support third-party risk assessments by reviewing vendor security questionnaires, documentation, and due diligence materials
• Maintain and update the vendor risk register and track remediation activities to closure
• Assist with internal control testing and evidence collection for SOC 2, ISO 27001, PCI-DSS, and other compliance frameworks
• Help coordinate audit requests and liaise with internal stakeholders to gather required documentation
• Monitor policy and procedure documentation and flag items due for review or update
• Assist in tracking risk exceptions and escalate items requiring senior review
• Support reporting and metrics preparation for leadership and committee-level reviews
• Contribute to process improvement initiatives as the program scales

Security Governance Risk & Compliance Analyst I

Full-stack Engineer

• Design, build, and maintain single-click apps across the full stack
• Develop backend services in Node/TypeScript and PHP and frontends in React
• Integrate with BigCommerce REST and GraphQL APIs, webhooks, and OAuth flows
• Write performant, maintainable, clear, concise code with appropriate test coverage
• Build extensible, high-quality features for a multi-merchant codebase
• Monitor production app health, troubleshoot issues, and resolve merchant-impacting bugs
• Contribute to data migration projects from scripting and validation through cutover
• Participate in code reviews
• Translate merchant requirements into technical designs with Product Managers, solutions architects, and services teams
• Occasionally join client and partner conversations alongside Product Managers
• Move between projects and codebases, selecting appropriate tools and patterns

Software Engineer II – Full Stack

• Build high-quality front-end features using React and TypeScript
• Refactor legacy or complex code to improve readability, testability, and long-term health
• Identify and fix issues across the stack with robust, scalable solutions
• Collaborate with product managers, designers, and engineers to define requirements and deliver outcomes
• Conduct code reviews and provide technical guidance to less experienced engineers
• Help shape the team’s technical direction and reduce friction or complexity
• Improve the front-end developer experience through tools, testing practices, and performance optimisations
• Ensure technical decisions support quality, performance, reliability, and security
• Evaluate, extend, and maintain open-source libraries and tools
• Contribute to payment integrations functionality and APIs, checkout services, incident management, and on-call responsibilities

Software Engineer II – Frontend, React/TypeScript

• Design, implement, and maintain features in a Ruby on Rails service for the payments offering on the BigCommerce platform
• Ensure production-grade functionality with appropriate test coverage, instrumentation, and documentation
• Troubleshoot production issues and contribute to post-incident reviews
• Optimize queries and performance while adhering to security protocols
• Work with operations and infrastructure to improve architecture and scale back-end services
• Engage in technical discussions about solutions and architectures
• Collaborate with product and design teams on feature specifications and timelines
• Build testable and extensible features
• Mentor engineers and review code to maintain quality and security
• Support an open, positive, energized culture and foster continuous improvement
• Ensure technical decisions support quality, performance, scalability, reliability, availability, and security

Software Engineer II – Backend, Ruby

Team Leader

• Support a team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists
• Oversee technical quality checks on individual performance, identifying training needs, and providing coaching to ensure production goals are met
• Handle client escalations independently, partnering with cross-functional teams and Director of Global Services to conduct root-cause analysis and resolve issues effectively
• Review and analyze client reports submitted by Feed Managers, Onboarding Specialists, and Support Specialists, providing actionable insights and feedback
• Continuously evaluate current processes to identify opportunities for increasing productivity and improving quality standards
• Ensure accurate documentation of client time and account information within Feedonomics' internal systems
• Troubleshoot and resolve issues related to data imports, including switching data import sources and ensuring data integrity
• Provide solutions to correct errors and warnings in various shopping channels
• Oversee the configuration and mapping of attributes across various file types including delimited files, XML files, custom scripts, and API-based platform integrations
• Apply best practices for building and optimizing product feeds
• Ensure feed quality assurance compliance and monitor adherence to industry standards
• Provide comprehensive weekly reports to leadership, highlighting key metrics and performance insights
• Collaborate with various paid search channels and affiliate networks to clarify specific feed requirements
• Participate in Strategic Business Reviews to unearth upsell opportunities

Global Services Team Leader

Technical Writer

• Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release.
• Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats.
• Produce product and developer-focused video content — including scripting, narration, and screen recordings — covering new feature releases, commonly asked questions, and key platform capabilities to support the broader developer ecosystem.
• Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and instructional effectiveness.
• Leverage AI tools and emerging technologies to accelerate content creation, improve efficiency, and enhance the learner experience.
• Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams as needed.
• Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements, and provide expert recommendations on personalized training needs.
• Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing.
• Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives in enterprise organizations.
• Manage training action plans and coordinate scheduling and administration of learning sessions before, during, and after delivery.
• Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators.

Technical Training Content Developer

Sales Development Rep

• Engage with prospects and learn about their challenges to offer solutions
• Generate a solid pipeline of qualified leads with a monthly quota
• Perform outbound sales activities (cold calling, messaging, etc.)
• Establish trust and rapport to acquire important sale information
• Maintain a CRM with detailed sales activity notes
• Collaborate with your team for meaningful sales wins

Sales Development Representative

Performance Marketing

• Own the demand generation plan and develop a data-informed annual strategy
• Build integrated ABM campaigns for target retail accounts
• Establish KPIs, track pipeline contribution, analyze conversion performance
• Drive cross-functional collaboration with product marketing, content, and sales
• Activate partners to amplify campaigns and manage agency relationships
• Scale automation and personalization using marketing tools
• Lead and mentor a small, high-performing team focused on execution and operational excellence

Demand Generation Manager

• Build high-quality front-end features using React and TypeScript
• Refactor legacy or complex areas of the codebase
• Identify and fix issues across the stack
• Collaborate closely with product managers, designers, and other engineers
• Provide thoughtful code reviews and contribute to continuous improvement
• Help shape the technical direction of the team through practical suggestions
• Contribute to improving front-end developer experience and tools

Senior Software Engineer – B2B

Backend Engineer

• Design, build, and iterate on AI agents in Go/Python using an orchestrator/sub-agent architecture, covering intent interpretation, delegation, and safe action execution
• Own eval-driven development: build and maintain golden datasets, scorers, and regression suites (Braintrust or similar) for critical quality metrics such as discovery recall and quote accuracy
• Develop and refine prompts, model configurations; treat prompts and model settings as versioned, tested artifacts
• Integrate agents with MCP servers and backend tools, defining safe tool-call contracts, approval flows for write actions, and guardrails against prompt injection and abuse
• Instrument agents with tracing, metrics, and cost tracking; use production signals to drive quality improvements
• Collaborate with product designers and frontend engineers to deliver intuitive, useful conversational experiences
• Quickly build proof-of-concept agents to validate user stories, then harden them to GA quality
• Drive architecture decisions on ambiguous problems and mentor other engineers in agent engineering practices

Senior Backend Engineer, AI Agent

Security Engineer

• Own the end-to-end lifecycle of Commerce's core audit programs — PCI DSS 4.0, SOC 2 Type 2, ISO 27001, and SOX — across Commerce, Feedonomics, and Makeswift, including scoping, evidence strategy, auditor management, and final report outcomes.
• Partner with control owners across all three business units to ensure they understand their compliance obligations, maintain audit-ready evidence, and operate effectively within the BC Secure Controls Framework on an ongoing basis.
• Serve as the primary point of contact for QSAs, external auditors, and certification bodies. Defend the control environment, manage audit timelines, and minimize disruption to technical teams.
• Drive the operationalization of audit requirements into BAU workflows across all business units, reducing reliance on point-in-time evidence collection and eliminating audit fatigue organization-wide.
• Own the tracking and closure of audit findings and control gaps across Commerce, Feedonomics, and Makeswift. Partner with control owners to deliver pragmatic, risk-informed remediation plans within defined timelines.
• Direct the ongoing maturity of Commerce's PCI DSS 4.0 program, including Targeted Risk Analyses (TRAs), customized approach applicability, and annual assessment planning.
• Partner with Cloud Engineering to validate and maintain PCI scope across Commerce's global footprint, ensuring effective network segmentation and data flow isolation.
• Manage and support ISA-designated personnel; ensure the ISA function operates with rigor and consistency aligned to PCI Council standards.
• Oversee Commerce's Secure Controls Framework (SCF), built from NIST, ISO 27001, and PCI DSS, ensuring controls are designed, tested, and documented to satisfy multiple regulatory obligations simultaneously across all business units.
• Provide GRC leadership on architectural reviews, product launches, and infrastructure changes across Commerce, Feedonomics, and Makeswift to ensure regulatory requirements are addressed upstream — not as an afterthought.
• Stay ahead of emerging requirements across PCI, SOC, and ISO 27001:2022, translating regulatory changes into actionable program updates.

Manager, Security Governance, Risk & Compliance

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary api’s.
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof-of-concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution

Backend Software Engineer II, AI Specialization

AI Engineer

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary API’s.
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof-of-concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution

Senior Software Engineer – AI Specialization

Product Manager

• Own end-to-end portfolio accountability across multiple interdependent foundational platform domains
• Define and maintain clear decision rights for platform evolution
• Establish and operate cross-team governance models
• Translate business priorities into sequenced product strategies
• Mentor and coach Product Managers within the portfolio

Senior Director, Product Management

Customer Success Manager

• Own a hybrid portfolio of named and scaled accounts with direct accountability for achieving Net Revenue Retention (NRR) targets through retention, expansion, renewal performance, and churn mitigation.
• Develop and execute strategic success plans for named accounts, and develop and operationalize scalable lifecycle programs for scaled cohorts, both aligned to customer business goals and measurable outcomes.
• Drive customer value realization to increase retention, deepen product adoption, accelerate time to value, and maximize long-term customer value across both motions.
• Identify expansion opportunities and growth signals through usage, engagement, and account insights, and partner with Sales to influence upsell, cross-sell, and account growth.
• Lead proactive renewal planning for named accounts and renewal-readiness initiatives across targeted scaled segments to reduce revenue attrition.