Global Services Team Leader

Commerce

Team Lead for APAC Enterprise Operations at Commerce, supporting a technical team and ensuring high-quality service for enterprise clients. Involves client escalations, quality checks, and performance analysis.

Posted 7/30/2026full-time🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing technical quality checks, providing coaching, and ensuring compliance with feed quality assurance standards. Proficient in analyzing client reports and collaborating with cross-functional teams to enhance productivity and resolve issues.

Highest-signal resume keywords

Leadership ExperienceDigital Marketing ExpertiseData Analysis SkillsCRM Software ProficiencyProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Quality ChecksData Integrity TroubleshootingFeed Optimization Best PracticesRoot-Cause AnalysisPerformance Metrics Analysis

Soft Skills

Strategic ThinkingAnalytical Problem-SolvingRelationship ManagementOrganizational SkillsPresentation Skills

Tools & Technologies

SalesforceTogglMonday.comExcelGoogle Sheets

Industry Keywords

E-CommerceDigital MarketingFeed Quality AssuranceSocial Media PlatformsClient Escalation Management

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Support a team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists
Oversee technical quality checks on individual performance, identifying training needs, and providing coaching to ensure production goals are met
Handle client escalations independently, partnering with cross-functional teams and Director of Global Services to conduct root-cause analysis and resolve issues effectively
Review and analyze client reports submitted by Feed Managers, Onboarding Specialists, and Support Specialists, providing actionable insights and feedback
Continuously evaluate current processes to identify opportunities for increasing productivity and improving quality standards
Ensure accurate documentation of client time and account information within Feedonomics' internal systems
Troubleshoot and resolve issues related to data imports, including switching data import sources and ensuring data integrity
Provide solutions to correct errors and warnings in various shopping channels
Oversee the configuration and mapping of attributes across various file types including delimited files, XML files, custom scripts, and API-based platform integrations
Apply best practices for building and optimizing product feeds
Ensure feed quality assurance compliance and monitor adherence to industry standards
Provide comprehensive weekly reports to leadership, highlighting key metrics and performance insights
Collaborate with various paid search channels and affiliate networks to clarify specific feed requirements
Participate in Strategic Business Reviews to unearth upsell opportunities

Requirements

What you’ll need

4 + years of leadership experience in supporting technical teams
4 + years digital marketing/e-commerce performance
Outstanding strategic thinking, analytical, & problem-solving skills
Excellent written, oral, and presentation skills
Strong relationship management, organizational, and project management skills
Strong, proven experience and deep understanding of major social media platforms
CRM Software (Salesforce, Toggl, Monday.com) or other data platforms
Proficient in Excel/Google Sheets
Bachelor’s degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience

Benefits

Comp & perks

Inclusion and Belonging
Equal opportunity employer
Reasonable accommodation for disabilities