CodeRabbit

Support Engineer

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
• Educate customers on the best product usage, ensuring they maximize the value out of it
• Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
• Support the customer success and sales teams on sales, retention, and expansion motions
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base
• Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

Technical Support Engineer

Field Engineer

• Lead, mentor, and grow a team of Field Engineers supporting enterprise and commercial sales opportunities
• Partner closely with Account Executives to drive technical discovery, solution design, demos, evaluations, and Proof of Values (PoVs)
• Coach Field Engineers in real time through strategic customer engagements and complex technical evaluations
• Establish and maintain high standards for technical excellence, customer engagement, and execution quality across the team
• Help define and scale repeatable pre-sales methodologies, playbooks, demo environments, and evaluation frameworks
• Stay engaged with key strategic opportunities and act as an escalation point for complex technical and customer challenges
• Collaborate cross-functionally with Product and Engineering teams to communicate customer feedback and influence product direction
• Drive operational rigor across the team, including resource planning, pipeline alignment, forecasting support, and technical account prioritization
• Recruit, onboard, and develop top-tier Field Engineering talent
• Partner with Enablement and leadership teams to improve onboarding, training, and career development programs for the Field Engineering organization
• Stay current on emerging trends in AI-powered development tools, cloud platforms, CI/CD systems, and developer workflows
• Contribute to the evolution of CodeRabbit’s overall go-to-market and customer experience strategy

Manager, Field Engineering – Pre-sales

Platform Engineer

• Own the compute, orchestration, and infrastructure layer that CodeRabbit's AI engine and every product on top of it run on, across a multi-region GCP footprint and a product suite that's still growing.
• Build the platform function from the ground up, set the technical direction, establish the patterns everyone else builds on, and make the early architectural calls that are expensive to unwind later.
• Develop systems that need to be right, not just fast — everything else depends on them.

Senior/Staff Platform Engineer

Product Manager

• Own the PLG funnel end to end: activation, onboarding completion, trial-to-paid conversion, and expansion across web, CLI, and VS Code.
• Identify the highest-leverage drop-off points through funnel analysis, then design and ship experiments to fix them.
• Build and run a continuous experimentation program: hypotheses, instrumentation, A/B tests, and clear readouts on what won, what lost, and why.
• Optimize across surfaces with their distinct dynamics: frictionless web signup, CLI auth and first-run experience, and VS Code install-to-active-use.
• Improve onboarding for non-primary providers (GitLab and others), where activation has historically lagged the GitHub path.
• Partner with engineering to instrument events properly so every funnel step is measurable.
• Define and own North Star and input metrics, and make the tradeoffs visible to leadership.

Growth Product Manager

Account Executive

• Own the full sales cycle: prospect, qualify, run PoVs, and close
• Drive outbound pipeline in named mid-enterprise accounts
• Deliver high-impact demos and articulate CodeRabbit’s value to both technical and business stakeholders
• Land and expand — grow usage and footprint across multiple teams
• Develop business value assessments and quantify ROI with customers
• Become a product expert and understand the CodeRabbit offering and ecosystem in depth
• Partner cross-functionally with marketing, product, and customer success to refine playbooks and GTM strategy

Account Executive, Emerging Enterprise

Mid Market Account Executive

Product Marketing

• Support the Product marketing and Sales leaders in building and implementing an effective competitive intelligence program, including data-driven competitive strategies and actionable sales playbooks.
• Conduct technical deep dive, hands-on comparisons, and benchmarking, develop competitive messaging and positioning to support sales and marketing teams.
• Equip our fast growing sales and GTM teams with winning tactical responses, deals support, and timely updates and training.
• Build competitive marketing and enablement assets such as battle-cards, competitor bulletins, customer facing materials, and positioning slides to highlight CodeRabbit's differentiation.
• Track, analyze, and communicate competitive developments, providing timely responses to market changes.
• Collaborate with marketing, product management, engineering, and sales to craft competitive positioning strategies.
• Drive the Win/Loss program, analyzing data to advise sales strategies and product decisions, validate our competitive messaging and identify customer proof points.
• Participate in industry events to monitor trends and advise on competitive shifts.

Principal Product Marketing Manager, Competitive Intelligence

Recruitment

• Own full-cycle recruiting for Customer Success and Marketing roles, including: Customer Success Managers, Onboarding Specialists, Renewal Managers, Technical Account Managers, Demand Generation Managers, Product Marketers, Content Marketers, and Marketing Operations
• Partner with CS and Marketing leadership to define hiring strategies and ideal candidate profiles
• Build proactive pipelines of exceptional CS and Marketing talent across key markets
• Drive outbound sourcing through LinkedIn Recruiter, networking, referrals, and creative talent engagement strategies
• Deliver an outstanding candidate experience from initial outreach through closing
• Advise leadership on talent market trends, compensation benchmarks, and hiring best practices for CS and Marketing roles
• Help improve recruiting operations, interview processes, and hiring efficiency
• Collaborate cross-functionally with People Operations and other recruiting team members to support scaling initiatives
• Contribute to employer branding and talent attraction efforts for CodeRabbit

Senior Business Recruiter

Customer Success Manager

• Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
• Drive engagement and adoption throughout the full customer journey
• Own a book of business to include renewals and expansion opportunities
• Become a product expert and understand all components of CodeRabbit
• Educate customers on the best product usage, ensuring they maximize the value out of it
• Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
• Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
• Own customer-facing communications to ensure a professional and concise message
• Develop and present periodic reviews to customer leadership

Enterprise Customer Success Manager

Sales Development Rep

• Hire, onboard, and develop a high-performing SDR team
• Define the SDR motion; personas, sequences, messaging, territory, and handoff process
• Coach SDRs on technical discovery, outbound prospecting, and pipeline generation
• Run weekly team meetings, 1:1s, and performance reviews
• Own the SDR contribution to pipeline targets
• Collaborate closely with AEs and Sales leadership
• Equip the SDR function with the right tooling and reporting
• Track leading indicators and use data to iterate quickly

Director of Sales Development

Director

• Own the strategy, structure, and execution of CodeRabbit’s scaled customer success motion
• Hire, develop, and lead a team of program managers, renewals managers, and other digital success specialists to focus on CodeRabbit’s scaled customers
• Define team structure, coverage models, and career development frameworks for the Scaled Success function
• Build a culture of accountability, data-driven decision-making, and genuine customer advocacy
• Own net revenue retention (NRR) for scaled customers, including retention, expansion, and adoption metrics
• Design and execute scalable programs — automated health scoring, in-app nudges, digital journey sequences — that drive adoption and reduce churn without 1:1 resource overhead
• Partner with Sales to identify and hand off expansion opportunities across accounts approaching enterprise thresholds
• Build and continuously refine onboarding programs that get engineering teams to first value fast
• Define success milestones and engagement triggers across the customer journey, from activation through renewal
• Collaborate with Product to close the feedback loop on friction points, feature gaps, and expansion blockers
• Instrument the Scaled Success function with the right tooling and a clear data model for customer health
• Build dashboards and reporting cadences that give leadership clear visibility into leading indicators of churn and growth
• Establish operational rhythms: internal business reviews, renewal forecasting, and escalation playbooks

Director of Scaled Success

Financial Planning and Analysis

• Own end-to-end revenue recognition under ASC 606 across subscription, usage-based, and enterprise arrangements.
• Maintain deferred revenue schedules, reconciliations, and the supporting documentation behind them.
• Own Remaining Performance Obligations (RPO) reporting — tracking, reconciling, and disclosing contracted revenue not yet recognized.
• Record revenue in the P&L and partner with the general ledger owner on cost-center mapping and structure.
• Establish and document scalable revenue policies that hold up as SKUs and contract complexity grow.
• Partner with the Deal Desk, Sales, and Legal teams during contract negotiations to understand how terms trigger revenue recognition.
• Advise on non-standard terms before signature to prevent downstream billing and revenue-recognition issues.
• Partner with the Deal Desk to keep deal structures commercially flexible yet operationally scalable.
• Ensure quotes and pricing flow cleanly from the CPQ system through ChargeBee billing and into revenue.
• Own monthly and quarterly financial reporting and the production of full GAAP financial statements.
• Select and implement the reporting and close tooling, leveraging modern automation to keep reporting lean.
• Drive a timely, accurate revenue close; partner with FP&A on allocations and budget-based reporting.
• Deliver clear, decision-ready reporting to leadership, investors, and (eventually) external auditors.
• Help select and implement finance systems that integrate cleanly via APIs.
• Use modern and AI-enabled tooling to automate manual accounting and reporting work.
• Build and mentor a junior team member over time to create redundancy and depth across the function.

Senior Manager – Revenue and Financial Reporting

Analytics Engineer

• Architect and own CodeRabbit's BigQuery warehouse as the canonical analytical layer, building on the existing GCP and Fivetran foundation and taking it to a governed, investor-grade standard.
• Design and ship the dbt project end to end, from raw sources through staging and intermediate models to consumer-facing marts, following modern layering and version-control best practices.
• Set the canonical definitions of ARR, NRR, bookings, and lifecycle in the dbt Semantic Layer so BI, Salesforce, and AI agents all read the same number.
• Build the canonical revenue models behind CodeRabbit's full billing model: seat subscriptions, usage-based add-ons, and per-marketplace settlement across our marketplace channels (AWS, GCP, Vercel, and others).
• Build the identity-resolution spine that resolves a single account and person across product, marketing, billing, and CRM, anchored on stable, system-generated identifiers.
• Partner with Growth Engineering to ship the GTM intelligence layer: PQL and PQA scoring, expansion signals, and the single sales-ready queue that reaches reps through reverse ETL and tools like Clay.
• Make the warehouse a first-class interface for AI agents, exposing the semantic layer and Agents Schema as the governed source agents query, with PQA scoring trained in BigQuery ML and Vertex AI.
• Own data governance, including PII protection and a consent and suppression model that gates downstream activation.
• Establish the data practices, definitions, and documentation the company runs on, and serve as the trusted technical partner to Finance, RevOps, Marketing, and Product.

Staff Analytics Engineer

Systems Engineer

• Evolve and harden a fast-growing Salesforce org, paying down systems debt and strengthening the data model to support the company's next stage of scale.
• Own CodeRabbit's Salesforce instance end-to-end, including automation and custom development (Apex, Flows, integrations), as both a hands-on admin and developer.
• Use agentic coding tools like Claude Code to design, prototype, and ship GTM workflows and internal tooling at startup speed.
• Build and maintain automation across the full GTM stack (CRM, enrichment, outreach, CPQ/billing, analytics) so that systems, not manual effort, drive the revenue motion.
• Strengthen data models, validation, and integrations so pipeline reporting, forecasting, and AI use cases rest on reliable data.
• Translate ambiguous problems from Sales, Marketing, and Customer Success into clean, repeatable, well-documented systems, and partner with the broader Revenue Operations team to share context and raise the technical bar.