CodeRabbit

Customer Success Manager

• Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
• Drive engagement and adoption throughout the full customer journey
• Own a book of business to include renewals and expansion opportunities
• Become a product expert and understand all components of CodeRabbit
• Educate customers on the best product usage, ensuring they maximize the value out of it
• Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
• Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
• Own customer-facing communications to ensure a professional and concise message
• Develop and present periodic reviews to customer leadership

Enterprise Customer Success Manager

Sales Development Rep

• Hire, onboard, and develop a high-performing SDR team
• Define the SDR motion; personas, sequences, messaging, territory, and handoff process
• Coach SDRs on technical discovery, outbound prospecting, and pipeline generation
• Run weekly team meetings, 1:1s, and performance reviews
• Own the SDR contribution to pipeline targets
• Collaborate closely with AEs and Sales leadership
• Equip the SDR function with the right tooling and reporting
• Track leading indicators and use data to iterate quickly

Director of Sales Development

Director

• Own the strategy, structure, and execution of CodeRabbit’s scaled customer success motion
• Hire, develop, and lead a team of program managers, renewals managers, and other digital success specialists to focus on CodeRabbit’s scaled customers
• Define team structure, coverage models, and career development frameworks for the Scaled Success function
• Build a culture of accountability, data-driven decision-making, and genuine customer advocacy
• Own net revenue retention (NRR) for scaled customers, including retention, expansion, and adoption metrics
• Design and execute scalable programs — automated health scoring, in-app nudges, digital journey sequences — that drive adoption and reduce churn without 1:1 resource overhead
• Partner with Sales to identify and hand off expansion opportunities across accounts approaching enterprise thresholds
• Build and continuously refine onboarding programs that get engineering teams to first value fast
• Define success milestones and engagement triggers across the customer journey, from activation through renewal
• Collaborate with Product to close the feedback loop on friction points, feature gaps, and expansion blockers
• Instrument the Scaled Success function with the right tooling and a clear data model for customer health
• Build dashboards and reporting cadences that give leadership clear visibility into leading indicators of churn and growth
• Establish operational rhythms: internal business reviews, renewal forecasting, and escalation playbooks

Director of Scaled Success

Financial Planning and Analysis

• Own end-to-end revenue recognition under ASC 606 across subscription, usage-based, and enterprise arrangements.
• Maintain deferred revenue schedules, reconciliations, and the supporting documentation behind them.
• Own Remaining Performance Obligations (RPO) reporting — tracking, reconciling, and disclosing contracted revenue not yet recognized.
• Record revenue in the P&L and partner with the general ledger owner on cost-center mapping and structure.
• Establish and document scalable revenue policies that hold up as SKUs and contract complexity grow.
• Partner with the Deal Desk, Sales, and Legal teams during contract negotiations to understand how terms trigger revenue recognition.
• Advise on non-standard terms before signature to prevent downstream billing and revenue-recognition issues.
• Partner with the Deal Desk to keep deal structures commercially flexible yet operationally scalable.
• Ensure quotes and pricing flow cleanly from the CPQ system through ChargeBee billing and into revenue.
• Own monthly and quarterly financial reporting and the production of full GAAP financial statements.
• Select and implement the reporting and close tooling, leveraging modern automation to keep reporting lean.
• Drive a timely, accurate revenue close; partner with FP&A on allocations and budget-based reporting.
• Deliver clear, decision-ready reporting to leadership, investors, and (eventually) external auditors.
• Help select and implement finance systems that integrate cleanly via APIs.
• Use modern and AI-enabled tooling to automate manual accounting and reporting work.
• Build and mentor a junior team member over time to create redundancy and depth across the function.

Senior Manager – Revenue and Financial Reporting

Analytics Engineer

• Architect and own CodeRabbit's BigQuery warehouse as the canonical analytical layer, building on the existing GCP and Fivetran foundation and taking it to a governed, investor-grade standard.
• Design and ship the dbt project end to end, from raw sources through staging and intermediate models to consumer-facing marts, following modern layering and version-control best practices.
• Set the canonical definitions of ARR, NRR, bookings, and lifecycle in the dbt Semantic Layer so BI, Salesforce, and AI agents all read the same number.
• Build the canonical revenue models behind CodeRabbit's full billing model: seat subscriptions, usage-based add-ons, and per-marketplace settlement across our marketplace channels (AWS, GCP, Vercel, and others).
• Build the identity-resolution spine that resolves a single account and person across product, marketing, billing, and CRM, anchored on stable, system-generated identifiers.
• Partner with Growth Engineering to ship the GTM intelligence layer: PQL and PQA scoring, expansion signals, and the single sales-ready queue that reaches reps through reverse ETL and tools like Clay.
• Make the warehouse a first-class interface for AI agents, exposing the semantic layer and Agents Schema as the governed source agents query, with PQA scoring trained in BigQuery ML and Vertex AI.
• Own data governance, including PII protection and a consent and suppression model that gates downstream activation.
• Establish the data practices, definitions, and documentation the company runs on, and serve as the trusted technical partner to Finance, RevOps, Marketing, and Product.

Staff Analytics Engineer

Systems Engineer

• Evolve and harden a fast-growing Salesforce org, paying down systems debt and strengthening the data model to support the company's next stage of scale.
• Own CodeRabbit's Salesforce instance end-to-end, including automation and custom development (Apex, Flows, integrations), as both a hands-on admin and developer.
• Use agentic coding tools like Claude Code to design, prototype, and ship GTM workflows and internal tooling at startup speed.
• Build and maintain automation across the full GTM stack (CRM, enrichment, outreach, CPQ/billing, analytics) so that systems, not manual effort, drive the revenue motion.
• Strengthen data models, validation, and integrations so pipeline reporting, forecasting, and AI use cases rest on reliable data.
• Translate ambiguous problems from Sales, Marketing, and Customer Success into clean, repeatable, well-documented systems, and partner with the broader Revenue Operations team to share context and raise the technical bar.

Senior GTM Systems Engineer – Salesforce

Sales Operations Manager

• Design, build, and continuously iterate on a structured onboarding program covering product knowledge, competitive positioning, technical demo skills, ongoing product updates.
• Manage new hire cohorts through a defined ramp schedule with clear milestones, certification checkpoints, and readiness assessments.
• Build and facilitate an immersive sales boot camp sessions that combines instructor-led training, hands-on product labs, role-play exercises, and live demos.
• Build crisp, actionable technical sales collateral that show technical sellers how to position, articulate, and land solution value.
• Develop and manage a continuous learning curriculum that keeps tenured reps sharp on new product releases, evolving competitive dynamics, and feature updates.
• Leverage call recordings and conversation intelligence data to identify coaching opportunities, surface winning behaviors, and build targeted micro-learning content that addresses performance gaps in demos and POVs.
• Build technical certification programs that ensure reps can credibly discuss CodeRabbit’s architecture, integration points, and developer workflow impact.
• Create demo frameworks and guided product walkthrough scripts that allow reps to deliver compelling, technically accurate demonstrations tailored to different buyer personas and use cases
• Manage the technical enablement content repository ensuring all materials are current, searchable, and organized by role, sales stage, and use case.
• Collaborate with Product Marketing, Marketing on product positioning, messaging updates, and competitive intelligence to ensure content is up-to-date and field ready.

Manager, Technical Sales Enablement

Recruitment

• Own full-cycle recruiting for GTM roles across EMEA, including: Account Executives, Solutions Engineers, Commercial & Enterprise Field Engineer. Customer Success Managers, Partnerships & Alliances, Marketing and Revenue Operations
• Partner with hiring managers and executives to define hiring strategies and ideal candidate profiles
• Build proactive pipelines of exceptional GTM talent across key EMEA markets
• Drive outbound sourcing through LinkedIn Recruiter, networking, referrals, and creative talent engagement strategies
• Deliver an outstanding candidate experience from initial outreach through closing
• Advise leadership on talent market trends, compensation benchmarks, and hiring best practices
• Help improve recruiting operations, interview processes, and hiring efficiency
• Collaborate cross-functionally with People Operations and leadership teams to support international hiring and scaling initiatives
• Contribute to employer branding and talent attraction efforts for CodeRabbit in EMEA

GTM Recruiter

• Hiring and developing a Customer Success Management team
• Overseeing the customer journey from onboarding to production scaling
• Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
• Building playbooks and knowledge bases
• Own a book of business to include renewals and expansion opportunities
• Become a product expert and understand all components of CodeRabbit
• Educate customers on the best product usage, ensuring they maximize the value out of it
• Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
• Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
• Own customer-facing communications to ensure a professional and concise message
• Partner cross-functionally to advocate for customer needs
• Develop and present periodic reviews to customer leadership
• Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team

Director of Customer Success – Americas

Vice President

• Own CodeRabbit’s relationships with AI partners: Anthropic, OpenAI, and Cursor
• Build channel program, partner tiering, margin structure, and deal registration
• Recruit and activate tier-one resellers and systems integrators
• Develop joint integrations and co-marketing with ecosystem partners
• Hire and lead a high-performing partnerships team
• Own a set of metrics: partner-sourced pipeline, co-sell win rate, marketplace bookings

Vice President of Channels – Strategic Alliances

Chief Marketing Officer

• Own field marketing in EMEA, with a focus on events that generate real pipeline
• Plan and execute boutique, high-touch ABM events for target enterprise accounts
• Ensure events don’t just happen—they convert into pipeline and revenue
• Run everything end-to-end: strategy, logistics, vendors, follow-up, reporting
• Help lay the groundwork to scale the function and build a team over time

Director of Marketing – EMEA

Technical Recruiter

• Own full-cycle recruiting across engineering, AI/ML, and product
• Build outbound sourcing pipelines from scratch for hard-to-fill roles
• Drive hiring strategy with founders and hiring managers
• Run tight, efficient processes (screen → onsite → close)
• Close top candidates in competitive markets
• Track funnel metrics and improve conversion at every stage
• Own and optimize tools (ATS, sourcing, interview workflows)

• Build the sourcing function from the ground up. Establish the strategy, processes, tooling, and metrics that will define how CodeRabbit sources talent at scale.
• Lead executive sourcing. Personally own pipeline generation for VP and senior leadership searches across Sales, Marketing, Customer Success, Legal, and Field Engineering.
• Partner with GTM recruiters. Act as a force multiplier for the recruiting team by building pipelines, mapping markets, and pre-qualifying candidates for high-volume GTM roles.
• Drive market intelligence. Develop deep expertise in the talent landscape for the functions you support, including target companies, comp benchmarks, and competitive dynamics.
• Build diverse, high-quality pipelines. Use creative, multi-channel sourcing approaches to surface candidates who reflect the bar and the diversity we want at CodeRabbit.
• Operationalize the function. Stand up sourcing playbooks, outreach sequences, reporting dashboards, and the tooling stack (LinkedIn Recruiter, Gem, ATS, etc.) needed to support scale.
• Be a trusted advisor. Partner with executives and hiring managers on intake, calibration, and search strategy for the most critical roles in the company.

Senior Talent Sourcer

Account Executive

• Own the full sales cycle: prospect, qualify, run PoVs, and close
• Drive outbound pipeline in named mid-enterprise accounts
• Deliver high-impact demos and articulate CodeRabbit’s value to both technical and business stakeholders
• Land and expand — grow usage and footprint across multiple teams
• Develop business value assessments and quantify ROI with customers
• Become a product expert and understand the CodeRabbit offering and ecosystem in depth
• Partner cross-functionally with marketing, product, and customer success to refine playbooks and GTM strategy

Emerging Enterprise Account Executive

Field Engineer

• Lead, mentor, and grow a team of Field Engineers supporting onboarding, implementation, and customer adoption initiatives
• Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements
• Guide customers through deployment, configuration, integration, and optimization of the CodeRabbit platform
• Coach Field Engineers through complex customer environments, technical escalations, and architecture discussions
• Establish and scale implementation methodologies, onboarding frameworks, technical health checks, and adoption best practices
• Act as an escalation point for complex customer issues, coordinating closely with Product, Engineering, and Support teams
• Drive customer enablement through trainings, workshops, office hours, and technical guidance sessions
• Conduct and oversee customer configuration reviews and architecture assessments to ensure successful long-term adoption
• Improve operational excellence through documentation, implementation playbooks, troubleshooting guides, and internal tooling
• Recruit, onboard, and develop top-tier Field Engineering talent
• Partner cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities
• Stay current on trends in AI-powered developer tools, cloud infrastructure, CI/CD systems, and modern software delivery workflows