Technical Support Engineer

CodeRabbit

Technical Support Engineer troubleshooting and resolving issues for customers using AI-powered code review platform. Ensuring customer satisfaction and effective product usage through direct support and education.

Posted 7/22/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $115,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting, debugging, and enhancing customer experience. Proficient in customer success strategies and familiar with modern software development practices.

Highest-signal resume keywords

Technical Support ExperienceExcellent Communication SkillsProblem-Solving SkillsCustomer Success KnowledgeProficiency in Programming or Scripting Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDebuggingSoftware Development PracticesCode Review ProcessesVersion Control Systems

Soft Skills

Customer ObsessionExcellent Communication

Tools & Technologies

Ticketing SystemsCustomer Support SystemsObservability ToolsRCA Practices

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in EngineeringBachelor’s Degree in Mathematics

Industry Keywords

Customer SuccessSalesProfessional Services

About the role

Key responsibilities & impact

Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
Educate customers on the best product usage, ensuring they maximize the value out of it
Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
Support the customer success and sales teams on sales, retention, and expansion motions
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
Provide an analysis of our existing customer base to avoid and minimize risks in the install base
Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

Requirements

What you’ll need

At least 2 years of experience in technical support, software engineering, or another customer-facing, technical role
Excellent communication skills: business fluency in spoken and written English
Customer Obsession: a passion to deliver a high-quality customer experience
Experience with modern ticketing and customer support systems
Excellent problem-solving skills with the ability to debug complex technical issues.
Proficiency in at least one programming or scripting language (Nice to Have)
Experience with code review processes and tools (Nice to Have)
Familiarity with observability, RCA, and debugging practices and tools (Nice to Have)
Strong understanding of modern software development practices, version control systems, and the software development ecosystem (Nice to Have)
Knowledge of customer success, sales, and professional services (Nice to Have)
Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field (Nice to Have).

Benefits

Comp & perks

Competitive salary, equity, and benefits
Professional development opportunities