Coats

Procurement

• Manage the procurement process for Packaging & Make up Materials division in India
• Identify, evaluate, and maintain relationships with suppliers.
• Create and manage purchase orders, ensuring accuracy and compliance.
• Negotiate pricing and payment terms to achieve cost savings.
• Monitor market trends and conduct supplier benchmarking.
• Develop innovative sourcing of new vendors.
• Coordinate between commercial and vendors for new product development.
• Ensure timely and compliant clearance of imported goods.
• Draft, review, and manage procurement contracts for sub-contractors.
• Ensure adherence to procurement policies and maintain accurate records.
• Identify and mitigate supply chain risks.
• Collaborate with Finance, Supply Chain and Quality teams to align with business needs.
• Generate procurement KPI reports and analyse data.

Executive, Procurement

Customer Support

• Provide first line support to customers on their day-to-day general enquiries on products and service
• Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools
• Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers
• Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.
• Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)
• Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices
• Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.
• Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.
• Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.
• Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)
• Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner
• Actively promote products and services to customers to increase sales
• Identify potential opportunities for further share growth with existing customers

Customer Service Representative

Sales

• Deliver consistent revenue growth by achieving or exceeding sales targets within the assigned country or region.
• Develop and execute a comprehensive sales plan to meet quarterly and annual targets.
• Identify new business opportunities and drive the sales process from lead generation to closing.
• Develop and manage relationships with key customers to drive account growth and long-term partnerships.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Increase Coats Digital’s presence and market share in the country by identifying and securing new business opportunities.
• Execute Coats Digital’s sales strategy effectively within the country to align with broader regional and global goals.
• Ensure high levels of customer satisfaction and drive retention through exceptional service and support.
• Maintain accurate sales records and ensure compliance with company policies and procedures.

Sales Manager

Human Resources

• Partner with business leaders to design and implement an HR strategy aligned with overall business objectives, driving organizational growth and performance.
• Lead the annual planning cycle across resourcing, rewards, learning, and development to ensure alignment with strategic priorities.
• Track and assess progress through structured reporting and KPIs to evaluate HR initiatives' effectiveness.
• Advise the leadership team on organizational effectiveness.
• Facilitate organizational reviews and guide people development decisions to enhance organizational capability and resilience.
• Manage the end-to-end recruitment process, ensuring the placement of qualified talent across all levels.
• Implement and standardize the performance management process to ensure alignment with organizational goals.
• Act as the primary liaison with employee unions, facilitating transparent and effective communication and negotiation to resolve grievances.

HRBP – Head of HR

Financial Planning and Analysis

• Managing the customer discounts
• Issue of Credit notes
• Customer wise discount analysis
• Provide MIS report to management on cost impact
• Support branch finance activities independently
• Ensure proper issuance of credit notes to customers
• Cross check the accuracy and completeness with the approved schemes
• Calculate monthly, quarterly, annual discounts to be given to customers
• Assist in month end closing including providing timely reports/ analysis
• Coordinate with Commercial and Sales Operations team to prepare weekly/ monthly reports and analyses
• Analysis of Cost Center reports and preparation of Group/ business reports to support Commercial and Operations teams
• Performing day to day finance activities of branch
• Periodically review customer accounts and escalate any issues identified
• Complete other ad-hoc jobs that the management may assign from time to time

Assistant Manager – Finance

Business Development Rep

• Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
• Use multiple databases – both free and paid to access information on the garment industry – and generate actionable leads for the business
• Ensure follow up is done on generated leads with respective sales leaders in different regions and share results/progress.
• Perform valid and reliable market research
• Interpret data, formulate reports and make recommendations
• Use online market research and catalogue findings to databases
• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
• Evaluate program methodology and key data to ensure that data captured is accurate and actionable
• Remain fully informed on market trends, other parties researches and implement best practices

Business Development Manager

• To manage the procurement of electricity from a mix of renewable and non-renewable sources, ensuring cost-effective, compliant, and sustainable energy solutions.
• Supplier Management – Identify, evaluate, and maintain relationships with suppliers.
• Contract Negotiation: Manage tendering and negotiations for Power Purchase Agreements (PPA) and other procurement contracts.
• Market Research – Monitor market trends, pricing and regulatory changes.
• Cost Optimization – Negotiate pricing and payment terms to achieve cost savings.
• Contract Management – Draft, review, and manage procurement contracts to ensure legal compliance and operational efficiency.
• Compliance & Documentation – Ensure adherence to procurement policies, regulatory requirements and maintain accurate records.
• Risk Management – Proactively identify and mitigate risks related to electricity procurement and supply reliability.
• Cross-functional Collaboration – Work closely with Finance and Engineering teams to align with business needs.
• Purchase Order Processing – Create and manage purchase orders, ensuring accuracy and compliance with internal policies.
• Reporting & Analysis – Generate procurement KPI reports and analyse data to support decision-making and continuous improvement.

Assistant Manager – Procurement

• Handle the strategic sourcing & transaction in Indirect Procurement
• Drive the category strategy for identified categories
• Identify & onboard vendors
• Develop and execute sourcing strategies for civil, mechanical, electrical, CAPEX, MRO, and spare parts categories
• Identify cost-saving opportunities while maintaining quality and service standards
• Conduct market research, benchmarking, and supplier
• Prepare and manage RFQs/RFPs and tendering processes for large-scale projects and services
• Lead commercial negotiations and finalize contracts
• Collaborate with cross-functional teams (engineering, projects, operations) for procurement planning
• Oversee procurement for project-based requirements including civil construction, electrical installations, and mechanical works
• Ensure adherence to Coats’ global procurement policies and local regulatory guidelines
• Mitigate procurement and supply risks through robust contract management and supplier contingency planning
• Maintain accurate procurement records and supplier databases
• Generate periodic procurement reports including spend analysis, savings tracker, and supplier KPIs
• Identify and qualify new suppliers based on quality, cost, and compliance
• Manage vendor relationships to ensure performance, contract adherence, and innovation
• Conduct periodic supplier audits and performance reviews
• Generate Purchase orders for all materials and services (including imports)

Assistant Manager, Procurement

• Provide first line support to customers on their day-to-day general enquiries on products and service
• Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools
• Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers
• Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.
• Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)
• Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices
• Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.
• Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.
• Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.
• Manage and process customer consignment stock (if applicable).
• Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)
• Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time
• Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner
• Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor
• Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed
• Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices
• Promote and support customer self-service of Coats digital tools
• Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools
• Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers
• Identify and escalate to the immediate supervisor any opportunity for process improvement
• Actively promote products and services to customers to increase sales
• Identify potential opportunities for further share growth with existing customers
• Assist customers to select right thread for their application
• Following up on prospects and potential that have been previously identified

QA Engineer

• 优化产品质量
• 确保样品的完整性和准确性
• 执行强度、捻度、色牢度等测试
• 编写测试报告
• 与控制及研发团队合作

QA Tester

Supply Chain

• To lead the supply planning function with a strong focus on agility, data-driven decision-making, and cross-functional collaboration.
• Ensure seamless integration across demand, supply, and logistics while enabling digital transformation and process standardization to achieve service excellence, cost efficiency, and sustainability goals.
• Act as a strategic partner to the Supply Chain Director, translating business strategy into actionable planning initiatives that drive operational performance and growth.
• Champion a high-performance culture built on collaboration, accountability, and continuous improvement.
• Develop and execute demand and supply planning strategies that align with business goals and global supply chain priorities.
• Partner with leadership to drive long-term planning roadmaps, focusing on digital transformation, capacity utilization, and sustainability.
• Lead the end-to-end S&OP process ensuring alignment across sales, manufacturing, and procurement functions.
• Champion Lean, Six Sigma, and Kaizen methodologies to optimize planning, logistics, and order fulfilment processes.
• Leverage ERP (SAP APO/PP/MM), Power BI, and analytics tools to enhance forecasting precision, scenario planning, and machine utilization.
• Lead, mentor, and develop a team of planners to build a results-oriented and collaborative culture.

Manager, Supply Chain Planning

• Assist with administrative sales activities
• Manage the entire order processing workflow from order receipt through invoicing
• Support demand forecasting, provide analyses and reports, and manage sample requests
• Implement regulations and compliance policies
• Maintain customer, material, and pricing master data
• Support internal and external audit requests and activities

Executive, Procurement

Customer Service Representative

Sales Manager

HRBP – Head of HR

Assistant Manager – Finance

Business Development Manager

Assistant Manager – Procurement

Assistant Manager, Procurement

Customer Service Representative

QA Tester

Manager, Supply Chain Planning

Customer Service Administrator