Coats

Account Executive

• To achieve agreed sales and collection targets;
• To manage and develop business of allocated sales territory by implementing sales plan, providing necessary supports to gain customer satisfaction.
• To maintain and develop relationship with customers
• Collaborate with operation team in technical supports
• Monthly Sales Achievement/ Annual sales Achievement/ Product Mix Turnover
• Maintain existing customers and create sales opportunities via share gain, up-gradation and price increase to meet the sales target set
• Follow up and monitor the specification gained by Global sales team
• Raise quotations to customers, as appropriate, and follow progress to order completion stage.
• Seek, develop and gain new businesses via customer conversion, up-gradation, new products and services
• Actively notify, provide information and local support to Global sales team to work on gaining speciation from new brands
• Liaise with credit control officer to work closely with customers in order to collect the payment on time.
• Maintain and develop relationship with customers and ensure customer satisfaction
• Report on time to direct manager.
• Provide accurate and detailed Forecast of future demand.

Sales Executive – Specialty

Executive

• Develop and maintain the Group's executive remuneration strategy, ensuring alignment with business priorities, culture and long-term value creation
• Lead the design and reviews of executive compensation structures
• Ensure executive reward arrangements remain competitive, responsible and where appropriate aligned with shareholder expectations
• Monitor market trends, governance developments and emerging remuneration practices across the FTSE 250 and broader listed market
• Develop remuneration recommendations for the Head of Reward and CPO to bring for Board/Remuneration Committee approval
• Lead the preparation of Remuneration Committee papers, and supporting analysis
• Manage the annual executive reward governance cycle
• Provide insight and reward recommendations to secure executive retention and recruitment
• Lead the design, implementation and operation of share based and long-term incentives to ensure they drive sustainable performance and value creation
• Manage the day-to-day operation of long-term incentives
• Conduct performance and payout modelling to support remuneration decisions
• Manage executive reward implications of corporate transactions, acquisitions and organisational changes
• Prepare the Directors' Remuneration Report and relevant disclosures within the Annual Report
• Support the Group Reward Director with remuneration policy reviews and shareholder approval processes
• Maintain robust documentation and governance frameworks to support all executive reward decisions
• Support engagement with institutional shareholders, proxy advisers and governance bodies
• Develop strategies to proactively address governance concerns and shareholder feedback
• Manage relationships with remuneration consultants, legal advisers and share plan providers
• Ownership of a global mobility strategy aligned to business growth, talent and workforce planning objectives
• Ensure mobility programmes enable the movement of critical talent across international markets
• Lead the treatment and recommended packages for: Long-term assignments, Short-term assignments, permanent international transfers.
• Regularly review mobility policies against market practice and evolving business requirements
• Support executive succession and strategic deployment of talent globally
• Oversee relationships with relocation and mobility service providers
• Partner with Tax, Legal and Finance teams to ensure compliance with legal, tax and governance requirements
• Oversee mobility-related risk management and governance controls
• Ensure robust vendor management and compliance monitoring

Head of Executive Reward

Supply Chain

• Support and improve SAP SD processes by ensuring smooth system operations, accurate data, and good coordination with business teams.
• Resolve issues, improve efficiency, and support sales, order management, delivery, and billing to ensure timely execution and compliance.
• Provide daily SAP SD operational support for sales orders, deliveries, billing, and STO processes.
• Resolve issues in sales orders (pricing, tax, plant, material master, credit blocks, incomplete orders).
• Support order fulfilment by resolving delivery (OBD) issues and ensuring material availability.
• Handle invoice-related issues (pricing, tax, HSN, FI/CO errors, e-invoice, e-way bill).
• Manage credit/debit note issues and support RGRN processes.
• Support DC and STO operations including order creation, invoicing, and issue resolution.
• Maintain and correct master data (customer, pricing, materials, HSN, tax conditions).
• Ensure GST compliance through correct tax setup, updates, and validation.
• Support scrap sales and asset transfer processes including pricing, tax, and invoicing.
• Monitor and resolve system errors (VFX3, billing blocks, delivery blocks, COGI where applicable).
• Coordinate with IT/support teams by raising and tracking tickets for issue resolution.
• Support system configuration, testing, and new process implementation (pricing, tax, freight, plants).
• Conduct user training and guide teams on SAP SD processes and best practices.
• Work closely with Sales, Finance, Logistics, Procurement, and Planning teams.
• Drive process improvements, documentation, and audit compliance in SAP operations.

Executive, Supply Chain

Financial Planning and Analysis

• Manage customer discounts and calculate discounts based on offers and schemes.
• Issue credit notes and conduct customer wise discount analysis.
• Provide MIS report to management on cost impact.
• Support branch finance activities independently.
• Ensure proper issuance of credit notes and check accuracy with approved schemes.
• Assist in month end closing including providing timely reports/analysis.
• Coordinate with Commercial and Sales Operations team to prepare weekly/monthly reports and analyses.
• Analyze Cost Center reports and prepare Group/business reports to support Commercial and Operations teams.
• Perform day to day finance activities of branch.
• Periodically review customer accounts and escalate issues.

Senior Associate – Finance

• Process vendor invoices accurately and ensure timely posting in the ERP system
• Verify invoices against Purchase Orders, contracts, and supporting documents
• Ensure compliance with GST, TDS, and other statutory requirements
• Prepare and process vendor payments as per approved terms and schedules
• Monitor converter’s bill discounting transactions , including:
• Tracking discounted bills and outstanding liabilities
• Ensuring timely settlement with financial institutions
• Reconciling bill discounting balances with vendors and lenders
• Accounting and interest cost recognition related to bill discounting
• Perform vendor and bill discounting reconciliations and resolve discrepancies
• Monitor ageing of payables and discounted bills, ensuring no overdue exposures
• Support month‑end and year‑end close activities related to AP and bill discounting
• Assist in preparation of schedules and confirmations for audits (internal, statutory, and tax)
• Ensure adherence to internal controls, approval matrix, and company policies
• Coordinate with procurement, treasury, and business teams for invoice and discounting‑related matters
• Support process improvements and automation initiatives within Accounts Payable

Senior Associate, Finance

• Provide proficient training on job safety and quality system requirements to all new employees
• Recruit new male, female, and contract employees based on job requirements
• Design training manuals and conduct orientation programs
• Monitor employee performance through evaluations and discussions with managers
• Develop and maintain safe work practices in finishing areas in line with health and safety regulations
• Conduct employee testing and retraining as needed

Executive – Manufacturing, Training

Procurement

• Support the development, implementation, and ongoing monitoring of Procurement policies, procedures, and compliance standards across all Procure-to-Pay (P2P) activities
• Conduct regular system, process, and compliance audits across Procurement operations
• Prepare and present compliance reports, audit findings, and management dashboards
• Support implementation and continuous improvement of Procurement policies, SOPs, and control checklists
• Conduct compliance awareness and training sessions
• Analyze P2P transactional data and assess control effectiveness

Executive, Procurement

Customer Support

• To manage and support the Customer Service Officers in order to ensure the maintenance of high service quality, while directly managing an assigned portfolio of key accounts.
• Lead and mentor a team of Customer Service Relationship Officers, ensuring high-quality service delivery.
• Oversee the management of customer accounts to ensure satisfaction, loyalty, and retention.
• Build and maintain strong relationships with senior stakeholders and decision-makers.
• Resolve complex customer issues and escalate appropriately when required.
• Support the credit control and sales teams by managing credit notes and resolving payment disputes.
• Prepare and present reports on key account performance and customer service metrics to the CC & DI Manager.
• Work closely with clients to understand their digital needs and ensure seamless integration of digital tools.
• Coordinate with internal technical teams to implement digital solutions effectively.
• Monitor and optimize digital integration processes to meet agreed performance standards.
• Conduct regular client reviews to assess digital solution effectiveness and recommend improvements.
• Manage onboarding of new clients, including the introduction of digital platforms (e.g., ShopCoats) and tools.
• Provide training and support to customers on digital systems and processes.
• Collaborate with customer support teams to resolve post-integration challenges and sustain client satisfaction.

Associate Manager, Customer Services

Operator

• Operate dyeing machine as assigned by Dyeing supervisor.
• Monitor dyeing process meet company’s quality requirement
• Classify unqualified yarn after dyeing process, put them in specified place, re-dye if required by production
• On detection of unusual incidents with machines, report to supervisor, maintenance for handling
• Keep machines, controlling box, carrier & surrounding areas clean and tidy
• Follow procedures, work instructions for operating Dyeing machines
• Ensure productivity and quality of Dyeing meet company requirements

Dyehouse Operator

• Ensure weigh the right raw yarn before dyeing and arrange in the specific place
• Get and move yarn after dyed, weigh again to ensure the right quantity
• Ensure move yarn after dyed to drying place
• Keep machines and working area always clear
• Other tasks as assigned by Dyeing Supervisor

Loading/Unloading Operator

• Provide first line support to customers on their day-to-day general enquiries on products and service
• Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools
• Maximise 'Sell What We Have' and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers
• Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.
• Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)
• Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices
• Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.
• Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.
• Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.
• Manage and process customer consignment stock (if applicable).
• Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)
• Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time
• Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner
• Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor
• Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed
• Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices
• Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools
• Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers
• Actively promote products and services to customers to increase sales
• Identify potential opportunities for further share growth with existing customers
• Assist customers to select right thread for their application
• Following up on prospects and potential that have been previously identified

Customer Service Representative

• Ensure FIFO of dyed thread after dyed from all dyeing machines into drying machine to maintain WIP for finishing.
• Follow safety policy & SOPs
• Hydro Extractor process
• Loading wet dyed thread into hydro extractor machine and make sure: Total cheese are balance in all spindle.
• Select correct speed/time for Nylon/Polyester.
• Drying: Total cheese of dyeing batches included sample cheese
• Select correct drying program for Nylon/Polyester.
• Make sure distance of cheeses are in limit that mention in SOP.
• Maintain working place at good condition & practice 5S

Operator, Hydro Extraction and Drying

Electrical Engineer

• Be responsible for coordinating daily maintenance operations to ensure smooth production
• Follow company’s EHS regulation
• Report incidents and unsafe conditions
• Schedule and complete preventive maintenance tasks
• Assist in monitoring contractor work
• Ensure compliance with safety standards
• Follow company's working hour regulations and policies

Operator, Electrical Engineer

Director

• Drive EMEA Commercial Excellence
• Support the standardization of KPIs, governance, and performance management cadence to strengthen accountability
• Identify and help scale best practices across markets and sub-regions
• Strengthen data-led decision-making through improved performance tracking and analytics
• Support commercial transformation through digital enablers (e.g., HubSpot, Pricing Tools) and capability-building initiatives
• Contribute to improvements in growth, margin, cost productivity, and customer satisfaction
• Support sharper product and portfolio focus across key end uses (Apparel, Safety, OIA, Automotive, Footwear)
• Contribute to strengthening customer value propositions as part of EAGLE
• Support refinement of targeted growth strategies across sub-regions in line with segmentation
• Support the running of a structured monthly operating rhythm across manufacturing
• Track key performance metrics (productivity, quality, cost, service) and ensure visibility and transparency
• Support follow-up on agreed actions to ensure timely resolution and accountability
• Support a structured, fact-based assessment of the current manufacturing footprint
• Contribute to analysis of cost structure, capacity utilization, logistics, service implications, and risk exposure
• Support development of scenario models (e.g., consolidation, relocation, outsourcing)
• Provide analytical input to inform recommendations, including financial impact and trade-offs
• Assist in preparing materials to support senior leadership decision-making

Business Excellence Director

Administration

• Assist the Admin Manager to lead the seamless and highly efficient administration and facility management.
• Supervise daily office operations and administrative activities in all facilities at HCMC site.
• Develop and implement office policies and procedures to improve workflow and compliance.
• Plan and coordinate administrative procedures and systems.
• Spearhead strategic initiatives to streamline processes and enhance operational efficiency.
• Conduct workflow and data analysis as required.
• Monitor costs to assist in budget preparation; ensure payment processing and expenses tracking.
• Oversee vendor and contractor governance in related job duties.
• Give feedback and recommendations for enhancement.
• Assist Admin Manager in providing training, coaching and guidance to other team members.
• Supervise and implement the records management processes and procedures.
• Monitor inventory, purchasing and distribution of office assets and supplies.
• Oversee all migrant paperwork and procedures for the leadership team and expatriates.
• Handle executive meeting agendas and schedules.
• Organize, compose and implement required procedures for DOA.
• Manage the facilities and equipment to create a hygiene and 6S standardized office environment.
• Drive sustainability initiatives for offices.
• Organize logistics arrangements for executive visits and internal events.
• Ensure speedy and effective business travel necessity arrangements.