Clutch

Customer Success Manager

• ake ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
• Diagnose early adoption gaps and define a clear path to value realization for each customer.
• Successfully complete onboarding for your in-flight customers and transition them into post-implementation success management.
• Establish “3 wide, 3 deep” relationships across your accounts.
• Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities
• Identify, scope, and prioritize custom build opportunities across your portfolio, ensuring strong business justification, executive alignment, and clear ROI.
• Lead executive-level QBRs/EBRs (virtual and onsite) where you challenge customer priorities, surface risks, and align stakeholders around what must change in the next 60–90 days to drive outcomes.
• Progress 4–5 qualified expansion opportunities, together with our Account Executives
• Actively contributed to up-leveling the CS team by running knowledge share sessions on a regular basis.
• Be recognized by customers as a trusted advisor who influences executive decision-making and delivers measurable business impact.
• Consistently drive deeper adoption across your portfolio.
• Generate customer referrals and contribute to net-new opportunities.
• Generate at least 8 expansion opportunities across your book of business.

Senior Customer Success Manager, Enterprise

Implementation Specialist

• Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers
• Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations
• Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset
• Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face
• Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback
• Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives
• Effectively communicate plans, progress, and status to both internal and Customer stakeholders
• Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community
• Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.

Senior Implementation Engineer

Full-stack Engineer

• As an AI Software Engineering Intern at Praxent, you will be a vital part of our mission to integrate AI seamlessly into legacy software modernization projects, our client’s platforms, and our overall agentic SDLC.
• Your role involves collaborating closely with cross-functional teams, including engineering, product management, and client success, to understand the unique challenges faced by our clients and translate these insights into innovative proofs of concept and AI development tools.
• You will embrace a hands-on approach to experimentation and iteration, contributing to the creation of actionable AI strategies that align with our clients' business objectives.
• By developing agentic AI tools such as prompts, templates, commands, and hooks/skills, you will help streamline the integration of AI technologies, driving efficiency and enhancing the quality of deliverables.
• As you engage in iterative processes, your commitment to quality oversight and attention to detail will ensure that our projects maintain high standards of completeness and consistency.
• You will also play a role in fostering a culture of continuous learning and improvement within the team, actively participating in knowledge-sharing initiatives to elevate our collective expertise in AI advancements.

AI Software Engineer Intern

Backend Engineer

• Deliver complex stories by end of sprint
• Meet sprint commitments by developing software features
• Participate in Agile delivery and mentor peers
• Collaborate with client stakeholders during sprint planning

Software Engineer, Python, SQL, AWS

Manager

• Serve as the owner of delivery governance, risk management, and escalation processes in Professional Services
• Ensure on-time, on-scope, and on-budget delivery of customer implementations and services projects
• Drive consistency and quality across complex, multi-workstream SaaS implementations
• Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies
• Own capacity planning, skills alignment, and utilization reporting for project managers and delivery teams
• Define and track key PMO and services KPIs (e.g., margin, utilization, delivery predictability, customer satisfaction)
• Deliver clear, executive-level reporting on portfolio performance and trends

Senior Manager, PMO

• Build meaningful software that ships and make it smarter with AI
• Develop software features for structured projects
• Collaborate with senior engineers during AgileDev engagements
• Adhere to client coding standards and development process

Associate Software Engineer

Product Manager

• Develop a deep understanding of our underwriting architecture, including current capabilities, limitations, and tradeoffs
• Build strong working relationships across Engineering, Sales, and other business partners
• Take ownership of prioritization across foundational platform work and customer-driven needs
• Pilot a new product offering or feature with your first credit union
• Define and communicate a clear product strategy and roadmap for underwriting automation
• Partner with Sales to define how underwriting automation drives customer lifecycle value, including land-and-expand opportunities across multiple lending products
• Demonstrate measurable improvements in automation rates, time-to-decision, and straight-through processing outcomes for live customers
• Establish our loan policy engine as a focused, opinionated product rather than a generic decisioning layer
• Influence longer-term platform and architecture decisions based on real customer usage and outcomes

Senior Product Manager

Sales

• Build a deep understanding of WithClutch’s product, customers, ICPs, and buying journey
• Assess the current sales motion, pipeline quality, and tooling, identifying gaps and quick wins
• Take ownership of active deals and begin closing revenue yourself
• Establish clear sales messaging, qualification criteria, and deal stages
• Build trust and strong working relationships across marketing, product, and leadership
• Consistently close new business and drive predictable pipeline creation
• Refine and document a repeatable sales process from first touch to close
• Improve forecasting accuracy and pipeline visibility
• Influence pricing, packaging, and positioning based on customer feedback and deal data
• Begin hiring, mentoring, or leveling up sales talent as needed
• Own and scale the revenue function with clear targets, dashboards, and accountability
• Lead a high-performing sales team that consistently hits or exceeds goals
• Partner with leadership to define long-term go-to-market and growth strategy
• Drive expansion, upsell, and long-term customer value in addition to new logo growth
• Help position WithClutch as a category leader through strong enterprise-grade sales execution

Senior Manager, Sales

• Lead development teams to ensure sprint commitments are met
• Define and maintain AI technical standards, reference architectures, prompt libraries, templates, and playbooks
• Partner with sales and delivery to design AI strategies, architectures, and proof of concepts
• Architect and deploy MLOps/AIOps platforms that support model lifecycle management, evaluation, and monitoring
• Develop and deliver AI training programs, workshops, and internal documentation

Principal Software Engineer – AI

Director

• Lead the development and implementation of innovative technical solutions
• Define architectural visions and clarify project requirements with clients
• Advocate for the value of well-defined architecture
• Foster collaboration to achieve optimal project outcomes
• Provide end-to-end technical leadership and supervision for projects

Technical Director

Frontend Engineer

• Enhance the team’s capacity to deliver assigned stories by end of sprint.
• Cultivate Camaraderie: Ensure that Core Values are living and breathing throughout the project team.
• Deliver Value: Develop features requiring a novel technical design and act as a mentor to more junior developers through ad-hoc collaboration and structured code reviews.
• Increase Velocity: Enhance the team’s capacity by documenting plans to anticipated risks/blockers, advancing best practices, and mentoring peers and more junior team members.
• Guide Development: Serve as technical SME in the sprint, ensuring successful delivery of the sprint commitment by managing pipelines, environments, and oversight of key deliverables.
• Demonstrate Expertise: Present technical and sprint demos, such as completed API methods and automated deployment processes during sprint review meetings.
• Expand Frameworks: Demonstrate proficiency at two of the following: building attractive user interfaces, building data driven REST APIs, administering databases/cloud/servers.

Senior Software Engineer, React, Node

Product Designer

• Design “case-study” worthy user experiences for complex projects.
• Cultivate Camaraderie: Ensure that Core Values are living and breathing throughout the project team.
• Deliver Value: Elicit, document, and persuasively communicate how your design deliverables deliver.
• Delight Stakeholders: Develop "case study" worthy UX / UI and front-end framework deliverables.
• Increase Velocity: Anticipate, capture, and document risks/blockers, advance best practices with and thru the team.
• Develop Collaboratively: Follow best practices in successful prototyping and scrum delivery.
• Recommend Confidently: Provide assertive recommendations that reduce ambiguity and strengthen client trust.
• Lead day-to-day project engagements, ensuring “case study” worthy deliverables on complex prototyping and scrum projects.

Senior Product Designer

• Works in collaboration with developers and other stakeholders to enhance the developer experience, ensuring high-quality code and enabling the efficient delivery of frontend features and improvements
• Write elegant, efficient, and testable code that is easy to maintain and debug
• Takes care of configurations and processes documentation so stakeholders understand how to use the platform
• As a true teammate, continuously improve the team’s processes, brainstorm ideas, and communicate statuses and progress
• Mentor team members, provide feedback, and continuously improve as a professional
• Learn the latest best practices, new concepts, and technologies, and apply them accordingly to our context
• Ensure seamless integration of front-end and back-end to build great solutions for our business