Clutch

Customer Success Manager

• Ensuring the operational effectiveness of Clutch’s engagement with new and existing customers
• Maximizing customer visibility and ROI on Clutch through platform insights
• Standardizing service delivery and driving execution of customer retention strategies
• Contributing to the continuous optimization of onboarding, support, and lifecycle management processes
• Providing technical guidance in onboarding workflows
• Overseeing the resolution of high-complexity customer issues
• Delivering structured mentorship to Customer Success team members

Customer Success Team Lead

Account Executive

• Ramp on Clutch's full product suite (digital lending, account opening, AI), value propositions, and competitive positioning
• Develop a deep understanding of how large credit unions buy, evaluate, and implement technology
• Build your territory plan and begin outbound prospecting into your named accounts
• Run your first discovery calls and product demos alongside Sales Engineering
• Own and progress multiple strategic opportunities through complex, multi-stakeholder sales cycles
• Deliver tailored business cases and ROI models to VP and C-level decision-makers
• Represent Clutch at industry events, conferences, and credit union league meetings
• Collaborate with TruStage and other partners to create joint pipeline and co-sell into shared accounts
• Consistently build and maintain a pipeline of 3x+ your quota target
• Close net-new strategic deals and forecast accurately against your quarterly targets
• Serve as a trusted advisor to senior credit union executives, influencing their digital transformation roadmaps
• Contribute to GTM strategy through market intelligence, competitive insights, and product feedback.

Strategic Account Executive

Sales

• Within 3 months, you will: Complete a full assessment of the strategic team — pipeline health, rep performance, deal quality, and territory coverage.
• Establish your weekly operating cadence: pipeline reviews, deal inspections, 1:1 coaching sessions, and forecast calls.
• Build relationships with every active strategic opportunity and co-sell on the top 5 deals in the pipeline.
• Understand Clutch's product suite, competitive landscape, and the credit union buying process at a deep level.
• Within 6 months, you will: Drive measurable improvement in pipeline generation, stage progression, and forecast accuracy across the team.
• Implement a rigorous deal inspection framework (MEDDPIC) and hold the team accountable to it weekly.
• Partner with Marketing and TruStage to build joint pipeline programs targeting top strategic accounts.
• Close at least 2 strategic deals alongside your reps, demonstrating the selling standard you expect.
• Identify and begin recruiting for any open seats or performance upgrades on the team.
• Within 9 months, you will: Have the team consistently operating at 3x+ pipeline coverage against quarterly targets.
• Deliver accurate, defensible forecasts within 10% variance.
• Establish yourself as the go-to executive sponsor on the largest strategic deals.
• Build a rep development program that accelerates ramp time and raises average attainment across the team.
• Contribute to GTM strategy — territory design, comp planning, account tiering, and segment-level go-to-market plays.

Director of Sales

Technical Recruiter

• Own full-cycle recruiting for technical and consulting roles: software engineers, UX/UI designers, and Delivery Leads (product managers and fintech consultants).
• Partner closely with hiring managers to craft compelling job descriptions, define ideal candidate profiles, and align on evaluation criteria.
• Source passive and active candidates through LinkedIn Recruiter, job boards, referrals, networking, and creative outreach strategies.
• Conduct structured screening interviews assessing both technical competency and alignment with Praxent's CAN/DO core values.
• Lead and coordinate Praxent's WHO interview process, our rigorous biographical interview framework ensuring consistency and quality at every stage.
• Manage high-volume, multi-stage pipelines with precision, keeping candidates and hiring managers informed throughout.
• Develop and maintain talent pipelines for frequently hired roles in financial services technology.
• Represent Praxent's employer brand authentically and compellingly to every prospective candidate.
• Track recruiting metrics (time-to-fill, offer acceptance rate, source quality) and use data to continuously improve processes.
• Collaborate with People & Operations to refine onboarding handoffs and ensure new hires feel welcomed from day one.
• Stay current on industry trends, competitive compensation benchmarks, and talent strategies in the fintech and software consulting space.

Senior Technical Recruiter

• Become deeply familiar with our products, common workflows, and customer use cases
• Join customer calls and handle inbound customer requests with guidance, ensuring timely and accurate responses
• Own call notes, follow-ups, and coordination across a portfolio of accounts
• Build strong internal context by working closely with a Senior CSM across their book of business
• Begin taking end to end ownership of a small portfolio of accounts, managing day-to-day communication and execution with support
• Act as the primary point of contact for inbound operational requests across your accounts
• Build relationships with customer stakeholders and run standing customer meetings
• Take ownership of a portfolio of smaller accounts, managing them end-to-end
• Monitor account health and proactively flag risks or opportunities
• Support customer-facing materials (e.g., business reviews) and contribute to account planning
• Operate as the primary owner of your small account portfolio with clear accountability for customer outcomes
• Take on expanded responsibility within larger accounts, contributing to strategic conversations
• Demonstrate sound judgment on when to act independently vs. escalate
• Play a key role in improving processes and customer experience across the team
• Be operating at a level where a clear path toward a CSM role is defined, grounded in performance across both your account portfolio and contributions to the broader book of business.

Associate Customer Success Manager

Director

• Lead the development and implementation of innovative technical solutions
• Define architectural visions and collaborate with clients to clarify project requirements
• Advocate for robust architecture and foster collaboration for optimal project outcomes
• Provide end-to-end technical leadership and supervision for projects
• Ensure successful delivery within budget and timeline

Associate Technical Director

Backend Engineer

• Cultivate Camaraderie: Ensure that Core Values are living and breathing throughout the project team.
• Deliver Value: Develop features requiring a novel technical design and act as a mentor to more junior developers through ad-hoc collaboration and structured code reviews.
• Increase Velocity: Enhance the team’s capacity by documenting plans to anticipated risks/blockers, advancing best practices, and mentoring peers and more junior team members.
• Guide Development: Serve as technical SME in the sprint, ensuring successful delivery of the sprint commitment by managing pipelines, environments, and oversight of key deliverables.
• Demonstrate Expertise: Present technical and sprint demos, such as completed API methods and automated deployment processes during sprint review meetings.
• Expand Frameworks: Demonstrate proficiency at two of the following: building attractive user interfaces, building data driven REST APIs, administering databases/cloud/servers.

Senior Software Engineer – .NET

• Deliver Value: Develop software features for relatively complex features with the support of more senior engineers during AgileDev engagements and address defects and enhancement requests.
• Develop Collaboratively: Participate in successful Agile delivery by seeking guidance, raising concerns, advancing best practices, identifying blockers, and mentoring peers and more junior team members.
• Become Fullstack: Demonstrate competency at two of the following: building attractive user interfaces, building data driven REST APIs, administering databases/cloud/servers.
• Communicate Value: Collaborate with client stakeholders during sprint planning to finalize and document technical approach with user stories as subtasks. Discuss (not just accept) requirements, iterate. Communicate status.
• Key Activities: Demonstrate acceptance criteria understanding, share daily progress, limit QA kickback, deliver stories as assigned.

LATAM Software Engineer, .NET

Recruitment

• Ensure all open roles in Greenhouse (Applicant Tracking System) are set up accurately and kept up to date
• Configure and maintain recruiting automations in Greenhouse, Apriora (AI Interviewer), and related tools
• Assist with creating and managing interview transcripts and candidate records
• Schedule second-round and later-stage interviews with candidates and interviewers
• Communicate with candidates throughout the interview process to ensure a positive experience
• Monitor daily recruiting stand-up tasks and help keep the interview pipeline moving by:
• Following up with interviewers to complete scorecards
• Tracking interview progress and outstanding actions
• Helping resolve scheduling or process bottlenecks
• Support recruiters with general recruiting operations and coordination as needed

Recruiting Intern

Affiliate Manager

• Establish Strong Relationships: Build trust and strong working relationships with hiring managers across LATAM, understanding their unique needs and priorities for each role.
• Launch Efficient Sourcing Strategy: Implement a targeted sourcing strategy tailored to the LATAM market to quickly identify and engage with top talent.
• Actively Recruiting: By month one, you'll already be managing reqs end-to-end and building pipelines for your assigned roles.
• Enhance Candidate Experience: Ensure a seamless and positive candidate experience by refining interview processes, communications, and feedback loops.
• Identify a Talent Team Gap: Hit the ground running and share early observations about the talent team — what's working, what could be better, and where you'd want to dig in.
• Enhanced Recruitment Process Efficiency: Successfully streamlined and improved the full-cycle recruitment process, raising the bar on candidate quality and delivering a consistently strong hiring manager and candidate experience.
• Develop and maintain a strong, diverse talent pipeline for critical roles, ensuring the company is well-prepared to meet future hiring needs with a pool of qualified candidates.
• Partner with hiring managers to create tailored recruitment strategies for specialized roles.
• Analyze recruitment metrics to identify areas for improvement and optimize processes.
• Own a Talent Initiative: Take full ownership of a talent team initiative from idea to execution — whether it's improving a process, rolling out a new tool, or building a playbook — and be able to speak to the tangible impact it had on how the team operates.
• Ownership of Recruitment: Take full ownership of the recruitment process for multiple high-impact roles, consistently delivering high-quality candidates while being recognized by hiring managers as a trusted partner in the process.
• Optimize Recruitment Technology: Identify and implement technology or tools that further streamline recruitment operations, increasing efficiency in tracking, engagement, and hiring.
• Continuous Employer Branding Impact: Continue driving impactful employer branding initiatives, further increasing the volume and quality of inbound applications, and positioning Clutch as a top destination in the fintech space.
• Become a Trusted Talent Partner: Be recognized by your stakeholders as a go-to thought partner for hiring strategy, not just execution — someone they proactively loop in on headcount planning and team decisions.

Talent Partner

Manager

• The Manager of Technical Delivery leads a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations.
• This role ensures that technical solutions align with customer requirements, platform capabilities, and delivery best practices, while supporting scalable, predictable service execution.
• Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers.
• Drive consistency and quality across complex, multi-workstream SaaS implementations.
• Serve as an escalation point for complex technical or project challenges during implementations.
• Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies.
• Define and track KPIs, helping to highlight the performance of your team and identify areas of growth.
• Deliver clear, executive-level reporting on resource forecasting, portfolio performance and trends.
• Oversee a consistent delivery motion with low escalation risk and an engaged team.

Technical Delivery Manager

• ake ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
• Diagnose early adoption gaps and define a clear path to value realization for each customer.
• Successfully complete onboarding for your in-flight customers and transition them into post-implementation success management.
• Establish “3 wide, 3 deep” relationships across your accounts.
• Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities
• Identify, scope, and prioritize custom build opportunities across your portfolio, ensuring strong business justification, executive alignment, and clear ROI.
• Lead executive-level QBRs/EBRs (virtual and onsite) where you challenge customer priorities, surface risks, and align stakeholders around what must change in the next 60–90 days to drive outcomes.
• Progress 4–5 qualified expansion opportunities, together with our Account Executives
• Actively contributed to up-leveling the CS team by running knowledge share sessions on a regular basis.
• Be recognized by customers as a trusted advisor who influences executive decision-making and delivers measurable business impact.
• Consistently drive deeper adoption across your portfolio.
• Generate customer referrals and contribute to net-new opportunities.
• Generate at least 8 expansion opportunities across your book of business.

Senior Customer Success Manager, Enterprise

Implementation Specialist

• Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers
• Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations
• Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset
• Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face
• Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback
• Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives
• Effectively communicate plans, progress, and status to both internal and Customer stakeholders
• Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community
• Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.

Senior Implementation Engineer

Full-stack Engineer

• As an AI Software Engineering Intern at Praxent, you will be a vital part of our mission to integrate AI seamlessly into legacy software modernization projects, our client’s platforms, and our overall agentic SDLC.
• Your role involves collaborating closely with cross-functional teams, including engineering, product management, and client success, to understand the unique challenges faced by our clients and translate these insights into innovative proofs of concept and AI development tools.
• You will embrace a hands-on approach to experimentation and iteration, contributing to the creation of actionable AI strategies that align with our clients' business objectives.
• By developing agentic AI tools such as prompts, templates, commands, and hooks/skills, you will help streamline the integration of AI technologies, driving efficiency and enhancing the quality of deliverables.
• As you engage in iterative processes, your commitment to quality oversight and attention to detail will ensure that our projects maintain high standards of completeness and consistency.
• You will also play a role in fostering a culture of continuous learning and improvement within the team, actively participating in knowledge-sharing initiatives to elevate our collective expertise in AI advancements.