AI Operations Manager

Clutch

AI Operations Manager responsible for post-sale journey of AI agents at Clutch. Driving performance, customer engagement, and team building in a remote role.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end implementations of AI-driven solutions, with a strong focus on customer engagement and operational efficiency. Capable of leading complex projects, defining business rules, and building scalable processes while maintaining executive presence.

Highest-signal resume keywords

End-To-End Execution OwnershipGenuine AI FluencyManagement Consulting ExperienceComplex Project ManagementExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementBusiness Rule DefinitionPerformance MonitoringProcess MappingData Analysis

Soft Skills

Consultative LeadershipProblem-SolvingCommunication SkillsAdaptabilityTeam Building

Tools & Technologies

Emma SystemLLM-Based ProductsHealth Monitoring ToolsStandardized Reporting Tools

Industry Keywords

SaaSFintechCollectionsCredit UnionCustomer Experience

About the role

Key responsibilities & impact

Become an expert in the business you're stepping into: how credit unions operate, how a collections department runs day to day, the compliance rules that govern member contact, and what a past-due member's experience actually looks like.
Learn Emma end-to-end: the system prompt architecture, the full configuration surface (verification protocols, escalation triggers, constraint language, payment negotiation boundaries, tone), and the implementation process from kickoff to go-live.
Shadow active implementations and live customer deployments, including dry-run testing sessions with credit union collections teams.
Map the current post-sale journey and identify where context is lost, where defaults are missing, and where the process breaks.
Own Emma implementations end-to-end as the customer's single point of contact: conversation design, business rule definition, live testing facilitation, and go-live sign-off.
Own post-go-live performance for a book of live accounts: monitoring agent results, catching quality drift, and running executive business reviews that prove outcomes.
Codify Clutch's implementation defaults — a pre-configured, best-practice starting point for every design decision — so every engagement starts from "here's what works, tell us where you're different" instead of a blank page.
Stand up the operating infrastructure for the function: health monitoring, standardized reporting, and repeatable playbooks.
Run the full post-sale book for Emma independently, balancing setup mode (new customers) and optimization mode (mature accounts).
Extend the operating model you built for Emma to the next agents in the portfolio as they reach market.
Define the hiring plan and role design for scaling the function beyond yourself, and begin building the team.
Operate as the field-intelligence engine for the agent business: what you learn from customers directly shapes product roadmap, sales positioning, and pricing.

Requirements

What you’ll need

5+ years in management consulting, business operations, or a comparable structured problem-solving role in a fast-paced environment, preferably in SaaS and/or Fintech.
A recommendation posture: you lead with a point of view. You are comfortable telling a C-level executive "here's what we think you should do" and defending it — and equally comfortable updating when the evidence says you're wrong.
End-to-end execution ownership: you run complex, multi-stakeholder projects to completion without a project manager behind you.
Genuine AI fluency and curiosity: hands-on comfort working with LLM-based products, and the drive to understand how an agent's configuration shapes its behavior on a live call. You don't need to be an engineer, but you can't be a tourist.
A builder's instinct: you turn tribal knowledge into playbooks, defaults, and tooling — you build the function, not just do the job.
Executive presence: you will be the face of Clutch's AI agents to credit union leadership from day one.
Nice to have, explicitly not required: collections experience, credit union or banking background, or software engineering skills. We hire for consultative horsepower and execution — we can teach the domain.

Benefits

Comp & perks

Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.