Cleveland Clinic

Director

• Directs the organization, coordination and administration of patient care in the outpatient setting
• Serves as a resource to nurse managers, educators and staff regarding nursing practice
• Oversees daily operations in conjunction with nurse managers
• Ensures that nursing and clinical practice are in accordance with nursing and organizational philosophy, standards and goals
• Contributes to strategic goals, staff development, quality improvement and patient safety initiatives

Nursing Director – Ambulatory Care Coordination

• Provides strategic, clinical, and operational leadership for Advanced Practice Providers (APPs) across Interventional Radiology and Diagnostic Imaging services
• Oversees APP participation in telehealth, remote and Florida based operations and practices
• Collaborates with imaging and IR and Diagnostic leadership to develop staffing budgets, productivity standards, and APP utilization models
• Monitors performance and productivity levels to ensure efficiency objectives to include staffing design for growth
• Develops and approves policies, procedures and guidelines

Director, Advanced Practice Provider Diagnostics Institute

Full-stack Engineer

• Analyze, design and coordinate the development of software systems.
• Responsible for developing new software and proofing/testing the development to ensure production of a quality product.
• Develop new programs.
• Analyze current programs and processes.
• Make recommendations which yield a more cost-effective product and better streamlined work flows.
• Define and implement high performance software by leveraging a strong understanding of embedded hardware design.
• Support team strategy in development approach.
• Iterate with team members around design and development.
• Provide technical support to other developers when project support is needed including the design of relational databases, client-side programming strategies using the latest HTML, CSS and Angular or React or TypeScript.
• Determine and communicate the implications of system-level decisions on subsystems and components.
• Determine how best to mitigate or take advantage of these implications.
• Make presentations to clinicians and hospital leaders.
• Observe work flow.
• Translate clinical problems into innovative healthcare solutions.
• Gather business and application specific requirements.
• Ensure all requirements are met as well as maintained within defined project scope.
• Bring new ideas and industry solutions to healthcare for a unique application.
• Keep up with industry trends both from Healthcare IT as well as from the mobile development application perspectives.
• Determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures and supporting as necessary.

Senior Software Developer

• Supervise facilities caregivers and provide leadership, orientation, training, coaching and mentoring to teams within the Florida Market
• Oversee installation, inspections, repairs, troubleshooting and the daily maintenance of buildings, infrastructures, facility equipment and grounds across multiple facilities
• Coordinate facilities work to support system-wide initiatives and provide trade expertise
• Ensure a safe, functional and comfortable environment for patients, families and staff by leading the team to properly maintain equipment and building systems
• Develop Preventative Maintenance needed for maintaining building systems and trade standards/specifications
• Establish systems and processes to attract, develop, engage and retain talented caregivers
• Create a work environment where people can realize their full potential to meet current and future clinical and business challenges
• Provide ongoing performance feedback to assigned caregivers through coaching and mentoring
• Be accountable for staffing and capacity planning for the assigned shop/trade
• Perform quality assurance reviews of work completed by assigned caregivers
• Coordinate work plans and priorities across multiple facilities to ensure consistency, efficiency and alignment with enterprise standards
• Be accountable for the development, monitoring and compliance with the departmental budget to include capital and operating/construction budgets

Director – Facilities

Digital Marketing

• Oversee the digital marketing strategy for multiple functions within digital marketing, including but not limited to social media, SEO, Email Marketing, Marketing Technology and Web Development as well as Content Growth.
• Lead strategy and manage implementation of technology stack for the website.
• Develop and implement strategies to drive online traffic to the company website.
• Develop and manage digital marketing campaigns.
• Manage the continuous improvement of the company website.
• Improve the usability, design, content and conversion of the company website.
• Collaborate with Digital Marketing Leadership Team on the planning and budgetary control of all digital marketing.
• Evaluate customer research, market conditions and competitor data.
• Review new technologies and keep the company at the forefront of developments in digital marketing.
• Use web analytical tools to assist in making data driven decisions that will improve user satisfaction and drive patient volume.
• Work with the appropriate departments/institutes to obtain strategic information and define their digital marketing plan.
• Oversee conception, planning and execution of selected Web development/expansion initiatives and serve as key point of contact for division/department.
• Function as the liaison between agencies, internal clients for web-based initiatives and web analytics.
• Manage Digital team professionals and develop annual key performance indicators for team members.
• Mentor and provide growth and learning opportunities for staff.
• Educate internal resources on current web-based analytics best practices.
• Responsible for defining and reporting OKRs for Digital strategies and tactics.

Senior Director – Digital Marketing

Financial Planning and Analysis

• Provide Financial or Revenue Cycle Management (RCM) data, metrics and both standard and ad hoc reporting to support the organization’s strategic and operational needs.
• Deliver decision support for executive caregivers and may also be responsible for general ledger reconciliations, expense analysis and chargemaster maintenance.
• Prepare, analyze and communicate key financial information.
• Provide support to management and other staff members regarding financial reporting and other issues.
• Assist with budget preparation, budget review for compliance and financial planning processes.
• Retrieve and manipulate complex information with database tools, such as SAS and Teradata.
• Consult with all levels of management to provide decision support for initiatives, policies and procedures.
• Perform special projects and duties related to research, forecasting and conflict resolution.

Senior Financial Analyst – Corporate Development

Data Scientist

• Utilize statistical and machine learning techniques, high performance data architectures and technologies to build algorithms and perform data analytics.
• Utilize methods in the areas of Artificial Intelligence (AL), Machine Learning (ML), Deep Learning (DL), Natural Language Processing (NLP) to design and implement data solutions.
• Document best practices and solution frameworks.
• Collaborate with team members to develop analytical techniques.
• Utilize programming skills in SAS, SQL, SPSS and R or Python to create and design new reports independently.
• Conduct in-depth data analysis to develop and test hypotheses.
• Provide guidance to other team members on building basic models.
• Communicate and present analytical findings to other investigators.
• Identify innovative technologies available for analytical areas.
• Interpret research protocols and run statistical analysis.
• Develop and refine machine learning models to support research and data-driven insights.
• Generate charts, graphs and other visualizations to clearly communicate analytical findings.
• Assist with scientific publications by preparing data outputs, figures, and supporting documentation.

Research Data Scientist II

• Design, develop, and implement software applications, focusing on robustness, reusability, and integration with existing systems
• Responsible for developing new software and proofing/testing the development to ensure production of a quality product
• Regularly engage in software performance optimization
• Analyze current programs and processes
• Make recommendations which yield a more cost-effective product and better streamlined workflows
• Support team strategy in development approach
• Iterate with team members around design and development
• Provide technical support to other developers when project support is needed including the design of relational databases, client-side programming strategies using the latest JavaScript frameworks
• Determine and communicate the implications of system-level decisions on subsystems and components
• Determine how best to mitigate or take advantage of these implications
• Make presentations to clinicians and hospital leaders
• Observe workflow
• Translate clinical problems into innovative healthcare solutions
• Gather business and application specific requirements
• Ensure all requirements are met as well as maintained within defined project scope
• Determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures and supporting as necessary
• Operate independently on complex technical initiatives while mentoring junior and mid-level engineers
• Translate ambiguous product, marketing, and clinical workflows into robust technical solutions
• Drive technical standards, architectural consistency, and best practices across the team
• Partner effectively with designers, product managers, QA, DevOps, and clinical stakeholders
• Maintain high quality standards in security, performance, accessibility, and reliability

Software Developer III – Next.js, Sanity

Learning and Development

• Design, direct, implement, and evaluate educational offerings based on knowledge, skills and learning levels of nursing staff.
• Identify learning needs and desires of nursing personnel.
• Develop and utilize appropriate evaluation systems to determine the effectiveness of educational activities.
• Consult with individuals within the Nursing Institute and Ambulatory Nursing, CCF and the community regarding professional nursing practice and roles.
• Assist in the development of department specific orientation and competencies.
• Assist departments in orientation of staff.
• Develop and maintain a cataloging system for tracking and retrieval of all available teaching-learning resources.

Nursing Professional Development Specialist – New Nurse Success Coach

Security Engineer

• Independently conduct end-to-end insider risk investigations while working closely with Legal, Human Resources, Cybersecurity Operations, and other cross-functional teams.
• Use monitoring and detection platforms to investigate anomalous activity for potential insider risk.
• Conduct interviews with potential insiders.
• Serve as the subject matter expert for insider risk and provide training to team members as needed.
• Leverage AI tools to accelerate investigation workflows and data analysis.
• Prepare investigation metrics, reports, and briefings.
• Develop and maintain playbooks, standard operating procedures, and guideline documentation.
• Support education and awareness programs to foster a strong security culture.

Cybersecurity Specialist – Insider Threat

Administration

• Supervise caregivers in daily operations
• Maintain staffing levels
• Approve and schedule paid time off and leave requests
• Provide leadership and training
• Coordinate and provide orientation and education
• Analyze workflow and procedures
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness
• Ensure cross coverage
• Develop an effective work team
• Encourage and support morale building activities
• Communicate with caregivers and provide orientation on policies

Department Supervisor

Call Center Representative

• Answer inbound calls and navigate database to transfer callers
• Process on-call via alpha page or phone call
• Provide assistance in emergency situations
• Answer routine questions and provide information to the public
• Perform various data entry tasks

Contact Center Support Operator

Program Manager

• Oversee three main areas: Credentialing & Compliance, Visiting Trainee Process, and Financials (including CMS reimbursement)
• Develop, implement, manage and maintain operational systems and activities
• Serve as a liaison with all levels of the organization and outside community
• Manage multiple priorities and projects with competing deadlines
• Serve as a coach and mentor for other positions in the department
• Review and monitor adherence to Human Resources policies and corporate compliance procedures
• Ensure accurate processes for student registration, enrollment, and maintenance of academic and administrative records
• Complete education verifications for graduates seeking employment, certification, or further education — including requests received after program completion

Program Manager II – Registrar, School of Health Professions

Communications

• Operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences
• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance
• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures
• Direct hospital personnel request conference calls to conference company as procedures described
• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions
• Provide overhead and long-range paging services to the FHC and other outside callers as applicable
• Expedite medical emergency and crises intervention procedures using page and established procedures
• Assist staff with out-of-service pages by performing program changes using page systems
• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units
• Assist personnel in contacting on-call physicians and other on-call personnel
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable
• Operate various systems and facsimile equipment
• Send domestic and international telegrams using telex format on CRT
• Receive, log and dispatch incoming telex and facsimile messages

Voice Communications Specialist

Analyst

• Define current state processes in areas where process is vague, weak, or undocumented.
• Document future state processes, or next iterations of current processes such as Incident Management, Problem Management, Service Asset and Configuration Management, Change Management, Knowledge Management, Project and Portfolio management, Test Management, Facilities Management, HR Management and Request Fulfillment.
• Define and document design requirements to support all process implementations using Agile Scrum SDLC and/or Waterfall methodologies.
• Champion organizational change and adoption of service management best practices by providing coaching and training until processes become engrained into the culture.
• Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the ITSM program.
• Act independently to review operational processes with other key IT and business entities and work closely with IT to efficiently operationalize key processes.
• Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improved IT process principles.