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Cleveland Clinic

Patient Service Specialist

Cleveland Clinic

Patient Service Specialist managing patient experiences with appointments and registrations. Work for Cleveland Clinic in Stow, Ohio to support medical operations and patient care.

Posted 7/13/2026full-timeStow • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while providing exceptional service to patients and families. Proficient in using PC applications and knowledgeable in medical terminology to enhance patient interactions.

Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance ProcessingCustomer ServiceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient RegistrationAppointment SchedulingInsurance ProcessingBasic MathRecord Tracking
Soft Skills
Exceptional Patient ExperienceProblem SolvingCommunication
Tools & Technologies
MyChartAppointment PassPC Windows Applications
Certifications & Qualifications
High School DiplomaGEDAssociate’s DegreeBachelor’s Degree
Industry Keywords
HEART ModelCo-Pay CollectionInsurance VerificationVisit Preparation

About the role

Key responsibilities & impact
  • Deliver an exceptional experience to patients, families, and visitors
  • Assist patients with scheduling and pre-registration
  • Investigate, triage, and resolve patient issues using the established HEART model
  • Perform patient registration, visit preparation, insurance verification, co-pay collection, and record tracking
  • Educate patients on MyChart and Appointment Pass

Requirements

What you’ll need
  • High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
  • Working knowledge of PC window applications
  • Ability to perform basic math sufficient to process insurance co-pays
  • Knowledge of medical terminology (preferred)

Benefits

Comp & perks
  • Health insurance
  • 401K plan
  • Paid time off
  • Professional development