Patient Service Specialist

Cleveland Clinic

Patient Service Specialist providing exceptional patient experiences from scheduling to visit preparations. Join Cleveland Clinic's dedicated team in a part-time remote role.

Posted 7/9/2026part-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver an exceptional experience to patients, families and visitors
Assist with scheduling and pre-registration
Help with MyChart enrollment and visit preparations
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment
Perform patient registration, visit preparation, telephone triage, and insurance verification
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass

Requirements

What you’ll need

High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays
Knowledge of medical terminology (preferred)
Demonstrable personal computer keyboard skills (preferred)

Benefits

Comp & perks

We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient RegistrationAppointment SchedulingInsurance ProcessingBasic MathConfidential Information Management

Soft Skills

Exceptional Customer ServiceProblem SolvingCommunication

Certifications

High School DiplomaGEDAssociate's DegreeBachelor's Degree