Cleveland Clinic

Communications

• Answer all incoming phone calls on a multi-function phone system
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls
• Process calls according to given situation
• Determine priority and protocol and dispatch security personnel accordingly
• Operate Nortel console
• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance
• Maintain patient's rights and confidentiality following HIPAA policies

Telecommunications Operator

Director

• Direct the administrative, clinical and operational aspects of the Primary Care Institute
• Collaborate with Ambulatory leaders to implement, monitor and support patient care objectives
• Develop and implement quality management protocols
• Ensure all elements of the Primary Care Institute are operating safely and smoothly

Senior Director – Primary Care

Systems Engineer

• Lead IT projects, including planning, obtaining customer input and projecting resource requirements.
• Review system requirements with customers and translates requirements into specific functions or deliverables.
• Analyze flow chart processes and recommend ways to reduce steps and increase efficiency through use of technology.
• Plan, schedule and manage multiple projects requiring computer resources including project scheduling.
• Oversee and participate in day-to-day technical operations for eRadiology.
• Primary point of escalation for complex technical issues.
• Assist radiologists, technologists, and teleradiology clients with day-to-day technical support.
• Manage/participate in eRadiology projects including new telerad site builds, new implementations, HL7 interfacing, and support for outpatient imaging facilities.
• Design, implement, and support HL7 interfaces.
• Provide regular status updates to informatics.

Lead Systems Analyst – Imaging

Consultant

• Provide direct lactation care and instruction to breastfeeding mothers and infants.
• Perform initial and ongoing assessments of the mother/baby’s dyad’s lactation goals and issues.
• Develop evidence-based feeding plans that address the mother’s and infant’s feeding issues.
• Design and implement patient education, caregiver development, consultation, research and community involvement.
• Support community outreach, education programs and activities.
• Maintain knowledge of current lactation theories and research.

Lactation Consultant

Financial Planning and Analysis

• Provide Financial or Revenue Cycle Management (RCM) data, metrics and both standard and ad hoc reporting to support the organization’s strategic and operational needs.
• Deliver decision support for executive caregivers and may also be responsible for general ledger reconciliations, expense analysis and chargemaster maintenance.
• Prepare, analyze and communicate key financial information.
• Provide support to management and other staff members regarding financial reporting and other issues.
• Assist with budget preparation, budget review for compliance and financial planning processes.
• Retrieve and manipulate complex information with database tools, such as SAS and Teradata.
• Consult with all levels of management to provide decision support for initiatives, policies and procedures.
• Perform special projects and duties related to research, forecasting and conflict resolution.

Senior Financial Analyst I – Corporate Development

Full-stack Engineer

• Designing, developing, deploying, and maintaining scalable AI-driven applications.
• Contributing across the stack—integrating back-end systems and databases, building intuitive front-end interfaces, and deploying solutions in the cloud.
• Collaborating closely with AI scientists and domain experts to translate models into production-ready tools that enhance end-user workflows.
• Writing high quality, efficient, and well-documented code.
• Conducting code reviews and mentoring junior team members.
• Debugging, testing, and optimizing applications.
• Keeping up to date with emerging trends and technologies in software engineering and AI application development.
• Collaborating with cyber security to protect sensitive information.

AI Software Engineer

Program Manager

• Provide administrative support to the Directors and Vice Chiefs
• Conduct training and education sessions involving educational equity, compliance, regional market support and more
• Develop, implement, manage, and maintain operational systems and activities
• Serve as a liaison with all levels of the organization and outside community
• Manage multiple priorities and projects with competing deadlines
• Allocate time to meet completion requirements
• Serve as a coach and mentor for other positions in the department
• Review and monitor adherence to Human Resources policies and corporate compliance procedures

Administration

• Act as the primary liaison for highly complex initiatives and with organizational impact for the Division.
• Set and drive goals and timelines as they relate to initiatives.
• Create an effective plan to meet objectives.
• Provide clarity around objectives, including metrics, baselines, and targets.
• Communicate plans and status to stakeholders, including team, sponsors and executive leadership.
• Drive accountability around commitments across project teams.
• Ensure results can be incorporated into daily business practices.
• Create systems and processes to measure results over time.
• Facilitate quarterly planning events and ongoing program synchronization across multiple delivery teams.
• Identify and remove systemic impediments that impact program delivery and team flow.
• Coach leaders, product and value stream owners, and teams in Lean-Agile practice to improve delivery effectiveness.
• Monitor program delivery metrics and drive continuous improvement in planning, execution, and predictability.

Senior Program Administrator – Release Train Engineer

• Maintain IT products, including planning and obtaining customer input and knowledge of the existing functionality and limitations
• Serve as the technical expertise, providing guidance and direction to other professional staff and resolving complex problems
• Participate in developing strategic plans for systems/applications development and modification within area of expertise
• Review system requirements with customers and translate requirements into specific functions or deliverables
• Analyze low chart processes and recommend ways to reduce steps and increase efficiency through technology

Systems Analyst IV – Epic

Customer Support

• Provide support to clinicians in mastering the optimal use and the maximum utilization of the EMR, including knowledge of the use of applications that work in conjunction with the EMR to manage patient’s care.
• Provide clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one.
• Serve as primary contact for learning about clinician’s EMR usability challenges and assist with EMR workflow knowledge and troubleshooting.
• Identify opportunities for improvement in workflows and work with ITD teams for enhancements.

Clinical Support Specialist

Cloud Engineer

• Collaborate with the Cloud Center of Excellence to craft and implement complex cloud solutions
• Take ownership of the success of projects and operations of cloud environments
• Provide hands-on implementation of cloud solutions
• Design, implement, and manage cloud systems
• Mentor and train junior team members
• Develop automation scripts, templates, and frameworks
• Monitor cloud environments for performance and cost metrics

Cloud Engineer III

Analyst

• responsible for the real time monitoring of all queues and services within the Access to Care (ATC) and ancillary locations
• ensure that calls are being answered, and intra-day service levels and abandon rates are being met
• monitor all agent activities, ensuring they are adhering to their schedules and are available to take calls
• Create and configure profiles within multiple systems
• Build new users and terminate users in Cisco and UCCE
• Monitor, in real-time, agent schedule adherence and phone activity, ensuring agents are available to take calls
• Monitor real-time actual vs forecasted call volume variations
• Make appropriate staffing adjustments to ensure call center service level targets are met
• Process all time keeping and schedule change adjustments
• Optimize and review the weekly and daily department Intra Day Performance (IDP) and coverage to meet call demand and agent availability
• Review weekly and daily staffing requirements and make recommendations for overtime (OT), off-phone projects, etc.
• Process requests for new users to be added and removed from the WFM system
• Handle real-time queries from business partners regarding the queues and make corresponding changes as needed
• Facilitate new hire training for appointment center and provide further education on how to utilize the Telephony system
• Make recommendations to the Leadership team on real-time staffing requirements and deployment of resources
• Assist the Call Center Support Services in other duties as required

WFM Real Time Analyst

• Assist with managing a large portfolio of open estates with charitable bequests currently in process;
• assist with implementing life income gifts, primarily charitable gift annuities;
• collaborate with internal stakeholders and external professional advisors to smoothly and successfully execute planned gifts.
• Efficiently manage core components of Cleveland Clinic’s gift planning program while developing the skillset to become a more seasoned and proficient Gift Planning Officer capable of consulting on high-impact major gift opportunities.
• Identify individual major gift prospects and secures visits through cold calls and other appropriate contact.
• Develop cultivation and solicitation strategies for each prospective client.
• Establish a program of personal visits with past, current, and prospective donors.
• Strategically move major gift prospects through the development cycle from qualification to cultivation to solicitation to closing to stewardship.
• Meet monthly and yearly metrics with respect to prospect and donor visits, solicitations, and dollars raised.
• Coordinate donor interests with the priorities of the organization and develop funding proposals to match interests with needs.
• Coordinate stewardship reports to communicate with donors concerning the use of their gifts.
• Assist in department projects, events and programs.

Assistant Director, Philanthropic Gift Planning and Estate Strategy

• Provide informatics and systems support for pharmacy operations
• Partner closely with pharmacy operations teams, providers, nurses, IT/Epic support, and analytics partners
• Optimize workflows and enhance patient care through technology
• Build, maintain, and improve Epic functionality, supporting medication dispensing processes
• Troubleshoot system issues, and lead upgrades, testing, and implementations
• Deliver end-user support and training while driving continuous system improvements

Lead Systems Analyst – Pharmacy Ambulatory, Community Support

Business Intelligence Developer

• Support Enterprise Business Intelligence initiatives for Cleveland Clinic Pharmacy
• Ensure medication access, regulatory compliance, and data-driven decision-making
• Deliver analytics for financial, operational, clinical, and research needs
• Support drug distributor reporting tied to significant revenue
• Extract and analyze large datasets
• Write and optimize SQL queries
• Develop reports and dashboards
• Facilitate the creation of new operational indicators
• Utilize disparate data sources to provide timely, accurate decision support tools
• Serve as a technical resource in the analysis and evaluation of operations and financial functions
• Interpret and present data analysis results