Claranet

Sales Engineer

• Develop customized technical solutions for clients aligned with Claranet’s capabilities and offerings;
• Collaborate with sales and engineering teams to identify client needs and develop technical proposals that meet those needs;
• Design system architectures that integrate different technologies and solutions, ensuring the technical feasibility of projects;
• Participate in meetings with clients and stakeholders to understand technical requirements and propose appropriate solutions;
• Prepare detailed technical proposals, including cost estimates, timelines, and technical specifications;
• Ensure proposed solutions follow best practices for security, performance, and scalability;
• Stay up to date with new technologies and market trends, applying this knowledge to develop innovative solutions;
• Provide technical support during the sales process, assisting with contract negotiations and clarifying technical questions.

Senior Solutions Architect

Analyst

• Design, implement and maintain corporate and data center network environments;
• Manage Cisco, Juniper, Fortinet, F5 and Netscout Arbor solutions;
• Work with Cisco ACI, SDN, network automation and API integrations;
• Configure and support routing protocols, primarily BGP and OSPF;
• Manage IP networks, VPNs, firewalls, load balancers and Anti-DDoS protections;
• Perform troubleshooting of complex environments using logs, monitoring and packet analysis;
• Participate in projects, migrations, changes and critical incidents;
• Produce technical documentation, diagrams and implementation plans;
• Interact with vendors, suppliers and internal teams to resolve issues.

Network Analyst, Senior

• Develop customized technical solutions for clients, aligned with Claranet's capabilities and offerings.
• Collaborate with sales and engineering teams to identify client needs and develop technical proposals that meet those needs.
• Design system architectures that integrate different technologies and solutions, ensuring the technical feasibility of projects.
• Participate in meetings with clients and stakeholders to understand technical requirements and propose appropriate solutions.
• Prepare detailed technical proposals, including cost estimates, schedules, and technical specifications.
• Ensure that proposed solutions follow best practices for security, performance, and scalability.
• Monitor and evaluate the implementation of proposed solutions, ensuring projects are executed according to technical specifications and within established deadlines.
• Stay up to date with new technologies and market trends, applying this knowledge to develop innovative solutions.
• Provide technical support during the sales process, assisting with contract negotiations and clarifying technical questions.
• Report to senior management on project progress and opportunities for innovation and optimization.

Junior Solutions Architect

Support Engineer

• Provide technical support for issues related to cloud environments, ensuring interruptions are minimized and resolved quickly.
• Monitor cloud service performance in real time, identifying and resolving availability and performance issues.
• Collaborate with IT and engineering teams to implement improvements to cloud services.
• Participate in defining and implementing support policies and procedures for cloud environments, ensuring alignment with best practices and applicable regulations.
• Provide guidance and technical support to internal teams on the effective use of cloud services.
• Develop and maintain technical documentation related to cloud environments, ensuring information is up to date and accessible.
• Perform performance and security tests to assess the resilience of cloud services.
• Stay up to date with the latest cloud trends and technologies, applying this knowledge to improve Claranet’s operations.
• Participate in incident response for cloud services, collaborating with security and IT teams to mitigate impacts and restore normal operations.
• Ensure that all cloud support activities comply with Claranet’s internal policies and regulatory requirements.

Support Analyst – Hybrid Cloud Jr

Account Executive

• Manage the assigned account portfolio, maintaining recurring, structured and documented relationships.
• Develop account plans proportional to account size and complexity, including stakeholder maps, contracts, risks, opportunities and expansion plans.
• Lead executive meetings, commercial check-ins and commercial QBRs (Quarterly Business Reviews), together with the CSM when applicable.
• Identify, qualify and drive upsell, cross-sell, renewals, MRR expansion and complementary projects.
• Proactively work to reduce commercial churn by identifying relational, contractual and financial risks, with a documented mitigation plan.
• Monitor ACV/FYCV originating within the base and ensure correct recording in Salesforce.
• Negotiate renewals, price adjustments, amendments and expansions in compliance with commercial policies, approval limits, margin and financial criteria.
• Collaborate with CSM, Operations and Delivery to improve the customer experience, without assuming the operational responsibility of those areas.
• Keep Salesforce up to date with contacts, activities, opportunities, forecasts, risks, contracts and next steps.
• Contribute market intelligence, customer feedback, competitor insights and portfolio improvement opportunities.

Account Executive, III

• Develop customized technical solutions for clients, aligned with Claranet's capabilities and offerings;
• Collaborate with sales and engineering teams to identify client needs and develop technical proposals that meet those needs;
• Design system architectures that integrate different technologies and solutions, ensuring the technical feasibility of projects;
• Participate in meetings with clients and stakeholders to understand technical requirements and propose appropriate solutions;
• Prepare detailed technical proposals, including cost estimates, timelines and technical specifications;
• Ensure that proposed solutions follow best practices for security, performance and scalability;
• Stay up to date with new technologies and market trends, applying this knowledge to develop innovative solutions;
• Provide technical support during the sales process, assisting with contract negotiations and clarifying technical questions.

Solutions Architect – Senior

• Elicit requirements from stakeholders, ensuring a clear understanding of business needs.
• Produce functional documentation (business rules, workflows, user stories and acceptance criteria), ensuring traceability and clarity.
• Serve as a liaison between business areas and technical teams, ensuring alignment and mutual understanding of requirements.
• Support backlog management and prioritization, collaborating in the organization and planning of deliveries.
• Participate in agile ceremonies (daily stand-ups, refinement sessions, planning), contributing to the continuous improvement of deliverables.
• Define and validate acceptance criteria, supporting testing and user acceptance activities.
• Identify process improvements and support the ongoing evolution of solutions.
• Support users and stakeholders in understanding implemented features and changes.

Functional Analyst

• Respond to technical support requests, diagnosing and resolving hardware and software issues.
• Perform preventive and corrective maintenance on IT equipment, ensuring full system functionality.
• Collaborate with IT and operations teams to implement technical solutions and system improvements.
• Provide technical guidance to end users on the proper use of equipment and systems.
• Participate in defining and implementing support policies and procedures, ensuring they align with best practices and regulations.
• Develop and maintain technical documentation related to support activities, ensuring information is up to date and accessible.
• Conduct functionality and security tests on equipment and systems, ensuring they meet established standards.
• Stay updated on the latest trends and technologies in technical support and IT equipment maintenance.
• Ensure all support-related activities comply with Claranet's internal policies and regulations.
• Deliver training to end users on the correct use of equipment and systems.