Claranet

Sales Engineer

• Develop customized technical solutions for clients, aligned with Claranet's capabilities and offerings;
• Collaborate with sales and engineering teams to identify client needs and develop technical proposals that meet those needs;
• Design system architectures that integrate different technologies and solutions, ensuring the technical feasibility of projects;
• Participate in meetings with clients and stakeholders to understand technical requirements and propose appropriate solutions;
• Prepare detailed technical proposals, including cost estimates, timelines and technical specifications;
• Ensure that proposed solutions follow best practices for security, performance and scalability;
• Stay up to date with new technologies and market trends, applying this knowledge to develop innovative solutions;
• Provide technical support during the sales process, assisting with contract negotiations and clarifying technical questions.

Solutions Architect – Senior

Analyst

• Elicit requirements from stakeholders, ensuring a clear understanding of business needs.
• Produce functional documentation (business rules, workflows, user stories and acceptance criteria), ensuring traceability and clarity.
• Serve as a liaison between business areas and technical teams, ensuring alignment and mutual understanding of requirements.
• Support backlog management and prioritization, collaborating in the organization and planning of deliveries.
• Participate in agile ceremonies (daily stand-ups, refinement sessions, planning), contributing to the continuous improvement of deliverables.
• Define and validate acceptance criteria, supporting testing and user acceptance activities.
• Identify process improvements and support the ongoing evolution of solutions.
• Support users and stakeholders in understanding implemented features and changes.

Functional Analyst

Support Engineer

• Respond to technical support requests, diagnosing and resolving hardware and software issues.
• Perform preventive and corrective maintenance on IT equipment, ensuring full system functionality.
• Collaborate with IT and operations teams to implement technical solutions and system improvements.
• Provide technical guidance to end users on the proper use of equipment and systems.
• Participate in defining and implementing support policies and procedures, ensuring they align with best practices and regulations.
• Develop and maintain technical documentation related to support activities, ensuring information is up to date and accessible.
• Conduct functionality and security tests on equipment and systems, ensuring they meet established standards.
• Stay updated on the latest trends and technologies in technical support and IT equipment maintenance.
• Ensure all support-related activities comply with Claranet's internal policies and regulations.
• Deliver training to end users on the correct use of equipment and systems.

Corporate Support Analyst, Junior

Sales Development Rep

• Research companies, contacts, business triggers, technologies in use, market events and intent signals using commercial intelligence tools.
• Execute multichannel cadences via email, phone, LinkedIn, corporate WhatsApp, events and campaigns, in accordance with the approved playbook.
• Qualify leads and accounts based on ICP, pain points, potential, timing, stakeholders, fit with the offering and a defined next step.
• Schedule qualified meetings for Hunters, with minimum context recorded in Salesforce.
• Conduct structured follow-ups and nurture opportunities in maturation.
• Work closely with Marketing to provide feedback on campaigns, lists, events and lead quality.
• Support the evolution of playbooks, scripts, vertical-specific messaging and prospecting cadences.
• Measure and report conversions by source, channel, message, vertical and responsible executive.
• Ensure that handed-off opportunities have fit, an identified pain point and a defined next step, according to acceptance criteria agreed with the Hunters.

SDR I

Account Executive

• Manage the assigned portfolio, maintaining recurring, structured and documented relationships.
• Develop account plans proportional to the size and complexity of the account, including stakeholder maps, contracts, risks, opportunities and expansion plans.
• Lead executive meetings, commercial check-ins and QBRs (Quarterly Business Reviews), together with the CSM when applicable.
• Identify, qualify and drive opportunities for upsell, cross-sell, renewals, MRR expansion and complementary projects.
• Proactively work to reduce commercial churn by identifying relational, contractual and financial risks, with a documented mitigation plan.
• Track ACV/FYCV originating from the existing base and ensure correct recording in Salesforce.
• Negotiate renewals, price adjustments, amendments and expansions in accordance with commercial policies, approval limits, margin and financial criteria.
• Collaborate with CSM, Operations and Delivery to elevate the customer experience, without absorbing the operational responsibilities of those areas.
• Keep Salesforce up to date with contacts, activities, opportunities, forecasts, risks, contracts and next steps.
• Contribute market intelligence, client feedback, competitor insights and suggestions for portfolio improvement.

Account Executive – IV

• Gerenciar a carteira atribuída, mantendo relacionamento recorrente, estruturado e documentado.
• Desenvolver account plans proporcionais ao porte e à complexidade, com mapa de stakeholders, contratos, riscos, oportunidades e plano de expansão.
• Conduzir reuniões executivas, check-ins comerciais e QBRs comerciais, em conjunto com CSM, quando aplicável.
• Identificar, qualificar e conduzir oportunidades de upsell, cross-sell, renovação, expansão de MRR e projetos complementares.
• Atuar preventivamente na redução de churn comercial, identificando riscos relacionais, contratuais e financeiros, com plano de mitigação documentado.
• Acompanhar ACV/FYCV originado na base e garantir registro correto no Salesforce.
• Negociar renovações, reajustes, aditivos e expansões respeitando políticas comerciais, alçadas, margem e critérios financeiros.
• Atuar em conjunto com CSM, Operações e Delivery para elevar a experiência do cliente, sem absorver a responsabilidade operacional dessas áreas.
• Manter Salesforce atualizado com contatos, atividades, oportunidades, forecast, riscos, contratos e próximos passos.
• Contribuir com inteligência de mercado, feedback de clientes, percepção de concorrência e oportunidades de melhoria do portfólio.

Executivo de Contas, III

Executivo de Contas I

• Gerenciamento da rede de Dados, Voz e Vídeo;
• Atendimento de chamados proativos e reativos;
• Investigação e análise de alertas e incidentes;
• Análise de vulnerabilidade, obsolescência e melhorias;
• Gerenciamento de projetos, arquitetura e suporte relacionados a redes;
• Experiência em administração de Switches e Roteadores Fortinet/Cisco;
• Habilidade em troubleshooting de roteamento e investigação de falha;
• Configuração e troubleshooting de Firewall Fortinet, VPN e Regras Firewall;
• Conhecimento em Soluções Fortinet com um todo;
• Gestão de Redes LAN/ WLAN/ WAN;
• Monitoramento de DHCP/ TFTP/ SNMP;
• Monitoramento através das ferramentas de monitoramento Zabbix e Solarwinds.

Analista de Redes Junior

Backend Engineer

• Desenvolver e evoluir aplicações backend em projetos de modernização de sistemas e transformação digital, atuando diretamente na escrita, refatoração e otimização de código.
• Implementar e evoluir arquiteturas modernas, aplicando boas práticas de design, versionamento, testes e qualidade de código.
• Atuar de forma integrada com as equipes de produto, infraestrutura e segurança, garantindo a correta implementação técnica das soluções.
• Trabalhar ativamente na modernização de aplicações legadas, participando da migração para arquiteturas baseadas em microsserviços, containers e cloud.
• Realizar code reviews técnicos, focados em qualidade, performance, segurança e aderência aos padrões definidos.
• Desenvolver soluções com foco em escalabilidade, performance, resiliência e segurança, atuando desde o backend até o frontend quando necessário.
• Atuar em squads ágeis, participando do planejamento técnico, refinamento, implementação e entrega contínua.
• Implementar e manter pipelines CI/CD, automações e práticas DevOps, garantindo eficiência no ciclo de desenvolvimento e deploy.