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About the role
Key responsibilities & impact- Respond to technical support requests, diagnosing and resolving hardware and software issues.
- Perform preventive and corrective maintenance on IT equipment, ensuring full system functionality.
- Collaborate with IT and operations teams to implement technical solutions and system improvements.
- Provide technical guidance to end users on the proper use of equipment and systems.
- Participate in defining and implementing support policies and procedures, ensuring they align with best practices and regulations.
- Develop and maintain technical documentation related to support activities, ensuring information is up to date and accessible.
- Conduct functionality and security tests on equipment and systems, ensuring they meet established standards.
- Stay updated on the latest trends and technologies in technical support and IT equipment maintenance.
- Ensure all support-related activities comply with Claranet's internal policies and regulations.
- Deliver training to end users on the correct use of equipment and systems.
Requirements
What you’ll need- Education: Currently pursuing a degree in Information Technology, Computer Engineering, or related fields.
- Certifications: Not mandatory, but desirable in areas such as technical support and hardware maintenance (e.g., CompTIA A+).
- Courses: Experience with courses in technical support, hardware maintenance, and networking.
- Language level: Basic English.
- Specific skills: Basic field support, equipment maintenance, technical documentation.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Claranet Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1996 🔒 Cybersecurity 🏢 Enterprise 🤝 B2B Cybersecurity
- Enterprise
- B2B Claranet is a global managed service provider that helps organisations modernise and protect their IT estates through cloud, cybersecurity, networking, workplace, and data & AI services. The company delivers managed cloud and hybrid solutions, penetration testing and security operations, network and connectivity services, and Microsoft-aligned workplace solutions to enterprise customers, focusing on operational support, compliance, and scalable digital transformation. Claranet primarily serves business and public-sector clients seeking to reduce cyber risk, optimise costs, and accelerate technology adoption. Corporate Support Analyst, Junior 🔥 20 minutes ago 🏢🏡 Barueri – Hybrid ⏰ Full Time 🟢 Junior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to technical support requests, diagnosing and resolving hardware and software issues.
- Perform preventive and corrective maintenance on IT equipment, ensuring full system functionality.
- Collaborate with IT and operations teams to implement technical solutions and system improvements.
- Provide technical guidance to end users on the proper use of equipment and systems.
- Participate in defining and implementing support policies and procedures, ensuring they align with best practices and regulations.
- Develop and maintain technical documentation related to support activities, ensuring information is up to date and accessible.
- Conduct functionality and security tests on equipment and systems, ensuring they meet established standards.
- Stay updated on the latest trends and technologies in technical support and IT equipment maintenance.
- Ensure all support-related activities comply with Claranet's internal policies and regulations.
- Deliver training to end users on the correct use of equipment and systems. 🎯 Requirements
- Education: Currently pursuing a degree in Information Technology, Computer Engineering, or related fields.
- Certifications: Not mandatory, but desirable in areas such as technical support and hardware maintenance (e.g., CompTIA A+).
- Courses: Experience with courses in technical support, hardware maintenance, and networking.
- Language level: Basic English.
- Specific skills: Basic field support, equipment maintenance, technical documentation. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Analyst – Junior 🕒 April 24 SysMap Solutions 1001 - 5000 Website LinkedIn All Job Openings Technical Support Analyst resolving incidents related to information systems. Developing requested functionalities and ensuring quality delivery and timely support for users. 🏢🏡 Barueri – Hybrid ⏰ Full Time 🟢 Junior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Oracle SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
technical supporthardware maintenancesoftware troubleshootingpreventive maintenancecorrective maintenancetechnical documentationfunctionality testingsecurity testingnetworkingfield support
Soft Skills
collaborationcommunicationtrainingproblem-solvingguidancepolicy implementationadaptabilityattention to detailcustomer servicetime management
Certifications
CompTIA A+