Support Analyst – Hybrid Cloud Jr

Claranet

Support Technician for Hybrid Cloud environments at Claranet, responsible for ensuring efficient and secure cloud platforms while providing technical assistance.

Posted 7/7/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for cloud environments, including troubleshooting and performance monitoring. Proficient in developing technical documentation and ensuring compliance with internal policies and regulations.

Highest-signal resume keywords

Technical Support For Cloud EnvironmentsTroubleshootingTechnical DocumentationCloud Computing CertificationsPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Technical SupportTroubleshootingPerformance TestingSecurity TestingCloud InfrastructureNetworking

Soft Skills

CollaborationGuidance

Certifications & Qualifications

AWS Certified Cloud Practitioner

Industry Keywords

Cloud EnvironmentsIncident ResponseSupport PoliciesBest PracticesRegulatory Compliance

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Provide technical support for issues related to cloud environments, ensuring interruptions are minimized and resolved quickly.
Monitor cloud service performance in real time, identifying and resolving availability and performance issues.
Collaborate with IT and engineering teams to implement improvements to cloud services.
Participate in defining and implementing support policies and procedures for cloud environments, ensuring alignment with best practices and applicable regulations.
Provide guidance and technical support to internal teams on the effective use of cloud services.
Develop and maintain technical documentation related to cloud environments, ensuring information is up to date and accessible.
Perform performance and security tests to assess the resilience of cloud services.
Stay up to date with the latest cloud trends and technologies, applying this knowledge to improve Claranet’s operations.
Participate in incident response for cloud services, collaborating with security and IT teams to mitigate impacts and restore normal operations.
Ensure that all cloud support activities comply with Claranet’s internal policies and regulatory requirements.

Requirements

What you’ll need

Education: Currently pursuing a bachelor’s degree in Information Technology, Computer Engineering, or a related field.
Certifications: Not required but desirable; certifications in cloud computing (e.g., AWS Certified Cloud Practitioner) are a plus.
Training/Courses: Experience with courses in cloud technical support, cloud infrastructure, and networking.
Language level: Basic English.
Specific skills: Technical support for cloud environments, troubleshooting, technical documentation.

Benefits

Comp & perks

Breakfast with bread and fruit
Hybrid work model
Salary advance
Health insurance
Dental insurance
Life insurance
Childcare assistance
Food allowance
Meal allowance
Profit sharing (PLR)
Transportation allowance
Payroll-deductible loan
Partnerships with English language schools, colleges, pet assistance and other employee benefits