City of Toronto

Public Relations

• Plan, coordinate and execute press conferences, technical briefings and on-site media opportunities.
• Develop clear, compelling media materials that translate complex or technical information into accessible narratives.
• Seek out proactive storytelling opportunities and pitch to local and national media outlets.
• Respond to high volumes of media inquiries — including contributing to the 15,000+ media interactions received annually through media@toronto.ca.
• Provide on-camera, on-the-record and live interview support as a spokesperson, when required.
• Prepare City spokespeople for interviews, public appearances and media conferences.
• Contribute to and deliver media training for staff and leaders across the organization.
• Build strong, collaborative relationships with senior management, divisional partners and stakeholders across the City.
• Lead integrated communications approaches that align with organizational priorities and apply best practices in measurement and engagement.
• Mentor and guide communications staff, promoting high standards and consistent application of communications principles.
• Ensure communications practices respect equity, diversity and inclusion, and effectively reach multilingual and diverse audiences.
• Monitor emerging issues, Council and Committee agendas, policies, and media coverage to assess potential impacts on the City.
• Provide real-time strategic advice to senior leaders during incidents, emergencies and reputational risks.
• Lead the development of issues management and crisis communications strategies.
• Support after-hours and weekend issues response as part of a rotating standby schedule.

Senior Communications Advisor – Media Relations

People Operations

• Conducts interviews, assessments, and position placements of temporary voting place staff.
• Provides administrative support for Human Resources related activities such as recruitment file maintenance and archiving, complement management maintenance, temporary election day hiring, including interviews, assessments and placements and other human resource & payroll related functions.
• Compiles, maintains, tracks and trends of workforce statistical data (vacancies staff requisitions, etc.) for use in forecasting; participates in analysis.
• Collects and compiles data from various internal sources for tracking and reporting purposes.
• Prepares visual presentations, briefing materials, and other documentation as required.
• Supports training activities and associated administrative and logistical requirements.
• Represents Toronto Elections in communications with external stakeholders, in matters relevant to the scope of this position’s responsibilities.
• Works independently, completes assigned project work within tight timeframes and competing deadlines.
• Responds to detailed inquiries from divisional and corporate staff and the public in a diplomatic and efficient manner.
• Maintains strict confidentiality of information and records.
• Participates on a team of Human Resource professionals, providing a range of administration and coordination supports.
• Retrieves information from various electronic systems and manual files and responds to employees and client inquiries.
• Creates and maintains electronic and hardcopy files, spreadsheets, and databases; ensuring records are maintained in accordance with Corporate and Divisional policies and retention periods.
• Provides administrative, data entry and coordination support to other Units in the Section.
• Performs specialized administrative duties to support the Project Manager and Election management team.

People Services Assistant

Consultant

• To provide strategic advice and support to the Director on a range of sectional, divisional, and corporate projects, initiatives and issues.
• Provides work direction to staff as required and supports the units within the section with coordination and oversight of the section's strategic initiatives, business plans, projects, work plans and working in collaboration with other sectional/divisional staff, and/or other City divisions, external stakeholders/organization and at times, other levels of government.
• Provides work direction to staff and oversees assigned projects, ensures effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Assists units with evaluations, process, sustainment, communications, best practices, and other related continuous improvement initiatives.
• Ensures that project scope, budget, expenditures, resources and schedule are controlled and reviews, tracks and evaluates consultants and/or contractors to manage progress and performance related to the delivery of assigned projects.
• Directly develops and manages projects assigned by the Director related to section, division, and/or corporate strategies and issues.
• Provides oversight and coordination of the section's Strategic Initiatives portfolio, including discrete progress tracking and reporting, and assists the section's management team as required to ensure the successful and timely delivery of related strategic projects.
• Provides oversight of section/unit work plans, including triaging and coordinating time sensitive items, and monitoring progress on key initiatives to ensure critical timelines are met.
• Provides support on special projects requiring section or individual unit, multi-unit, cross-section and/or multi-divisional coordination.
• Drafts/develops/reviews reports, briefing notes, presentations and other materials for the Director, senior management team, and/or Committees/Council on section, division, and corporate issues, projects and related matters.
• Develops scope, business/technical requirements, evaluation criteria, etc. for complex procurement documents as required for assigned projects and leads related evaluation and contract negotiation teams.
• Executes and documents contract management activities for contracts associated with assigned projects using the Solid Waste Contract Lifecyle Management Framework.
• Participates on various working groups, committees, task forces and community engagements/ consultations as a section and/or divisional representative.
• Manages the review and submission of all section Staff Action/Information reports and attends strategic meetings on the topics, as required, to ensure the interests of the section and/or division are represented in a coordinated fashion.
• Acts as the section's liaison between the Office of the Mayor, Councillors' offices, the Deputy City Manager's office, and the Director's office as required.
• Conducts extensive research, effectively gathers relevant information and data, and performs complex quantitative and qualitative analysis in support of informing and/or developing recommendations to the Director and/or senior management team members on a wide range of topics and issues.
• Identifies and monitors emerging issues relevant to the section's areas of accountability and responds to opportunities or unplanned events.
• Ensures that the Director is fully briefed on matters, in a timely, accurate and comprehensive manner.
• Acts as the Director's designate as required at meetings with key internal/external stakeholders, Councillors, and other orders of government.
• Resolves policy and administrative issues on behalf of the Director by liaising directly with senior staff across the organization.
• Manages the development and ongoing maintenance of section/unit profile, roles and responsibilities and business continuity documentation in collaboration with the section's management team.
• Provides support with planning, developing and executing recruitment plans and onboarding activities including the development and maintenance of section and/or unit specific documentation/materials as needed.
• Develops and maintains all intranet content associated with the section and underlying units in collaboration with section management team.
• Maintains a continuous and thorough knowledge of current section, divisional, cluster and corporate issues and initiatives, as well as policies and procedures relevant to the section's areas of accountability.

Policy Planning & Project Consultant

Game Engineer

• Reporting to the Associate Director, Public Health, responsible for planning, developing, coordinating, evaluating, and overseeing the delivery of a broad range of Community Health and Wellbeing programs and services across both an assigned region and city-wide.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Develop and administers "requests for proposals", tenders and purchase quotes in accordance with corporate purchasing policy and guidelines.
• Ensures that city-wide and regional Community Health and Wellbeing programs are responsive to community needs, address the growing diversity of the community, integrate access and equity principles and reflect best practices.
• Identifies and acts to correct areas that compromise workplace health and safety in situations where many staff work alone, have the community-at-large as a workplace, and offer services in non-public places such as client homes.
• Directs staff in the requirements of the Duty to Report Child Abuse and Neglect under the Child and Family Services Act, and counsels staff when children suffer harm within their homes.

Manager, Community Health and Wellbeing

Project Manager

• Supervise and mentor Project Managers, engineers, and consultants delivering energy and carbon-related capital projects
• Oversee project portfolios, ensuring alignment with departmental priorities and corporate sustainability goals
• Lead the implementation of the Energy Transition Plan, coordinating energy retrofit, fuel-switching, and renewable energy initiatives
• Prepare high-level reports, dashboards, and presentations for senior leadership and committees on program performance
• Manage program budgets and capital forecasts; assess project risks and recommend mitigation strategies
• Collaborate with divisions and external partnerships to coordinate project priorities and approvals
• Provide guidance on low-carbon technologies and energy modeling standards

Senior Project Manager, Energy

• The Housing Consultant is a key role supporting the City’s HousingTO 2020-2030 Action Plan.
• This position will lead strategic initiatives and oversee high impact, tenant focused programs that promote housing stability.
• Reporting to the Manager and working within a collaborative management team, the Housing Consultant provides leadership across staff teams, program operations, and strategic initiatives.
• The role is responsible for advancing program objectives, driving continuous improvement, and fostering strong partnerships with community organizations and other stakeholders.
• The Housing Consultant advances the development of processes, policies, and systems that support data collection and results-based accountability within the Tenant Access & Support section.
• This includes monitoring and evaluating program outcomes, adapting priorities in response to emerging trends and system-level data, and ensuring alignment with Divisional and City-wide objectives.

Housing Consultant

Manager

• Reporting to the Director, Management Services the Manager, Strategic Workforce Management will provide divisional leadership on workforce management including divisional employee relations and workplace investigations.
• The Manager will coordinate Divisional efforts with the People and Equity Division regarding strategic human resource planning, employee relations, workplace investigations, human rights training, performance management and provide high quality customer service through improvement strategies, best practices and quality control programs.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Supports the Division’s workforce strategy and monitors employer of choice performance metrics.
• Manages, motivates and trains the units staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Manages the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Oversees and ensures the successful investigation and resolution of complaints including complex systemic issues.
• Ensures that all elements of the complaint resolution process are aligned and carried out in accordance with office standards, including quality, timeliness and outcome of cases.
• Provides leadership and guidance to all staff who handle cases and directs case management support.
• Reviews and/or prepares investigation plans, gathers evidence, interviews, analyzes and prepares reports.
• Leads and manages investigations and meetings, assigning and monitoring work to ensure that assignments are completed in a timely manner and in accordance with divisional policies and procedures.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
• Develops and guides a strategically focused, customer service centred workforce development strategy for the Division and oversees its execution.
• Works closely with the General Manager, Directors and Corporate People & Equity to ensure the Division effectively and efficiently manages talent strategies.
• Provides strategic leadership to grow the Division’s relationships with partners and alliances, specifically with learning and certifying institutions.
• Collaborate with Corporate Employee Relations to administer collective agreements and ensures consistent application of policies, procedures, and legislative requirements across the Division to all levels of staff.
• Provides high quality customer service through improvement strategies including communication, training, education, technological improvement, best practices and quality control programs.
• Cultivates organizational leadership by liaising with others, including directors, operational management and unit staff.
• Manages the Divisions' learning and development needs through assessment, design, development, delivery, coordination and evaluation, incorporating adult learning principles.
• Ensures Divisional compliance with legislative training and accreditation requirements and maintain collaborative partnerships with other municipalities, ministries, and colleges on training-related matters.
• Participates in negotiations with Provincial Ministries on matters related to training and legislative requirements as well union negotiations related to divisional workforce planning initiatives and training and development i.e. apprenticeship programs etc.
• Participates in confidential re-structuring, re-organization and management change initiatives to develop an organization that supports and is conducive to a high level of performance.
• Ensures the efficient utilization and development of human resources and labour relations activities including health and safety issues.
• Provides strategic leadership related to health and safety for the Division, in a manner that ensures competence, integrity and effective and efficient compliance with all health and safety requirements and initiatives.
• Develops policies and provides leadership and support in the development, implementation and evaluation of policies, strategies and program recommendations.
• Manages the development of scheduling policies and procedures, ensuring fair and equitable implementation and compliance with collective agreements, labour laws, and other relevant legislation.
• Provides expert strategic workforce planning knowledge, advice, executive-level support and professional judgement on performance management and employee-related issues for the Divisions' senior management team.
• Coaches managers on performance management.
• Partners and consults with the People & Equity Division, regarding recall/layoff for Local 416 and 79 employees.
• Attends collective bargaining related to division specific issues.
• Manages the Divisions' complement and the distribution of staff resources to meet divisional strategic objectives within Corporate Financial Planning and Human Resources Organizational Management guidelines.
• Plans, develops and implements new or enhanced divisional technological systems including Time, Attendance and Scheduling applications (Kronos/eTime), Volunteer Management and Donations Systems (Salesforce) and interfaces to corporate systems such as Learning Systems (ELI), ensuring best practices are applied in the areas of training, communication, operational requirements and compliance.
• Ensures the Division and its programs remain in compliance with legislative and corporate requirements such as Ministry of Labour Health and Safety training and the Accessibility of Ontario with Disabilities Act.
• Initiates, develops, implements and/or participates in divisional initiatives such as but not limited to staff development, succession planning, employee recognition and workforce surveys.
• Partners with Corporate Employee and Labour Relations to advise on and administer collective agreements, while providing guidance on policies, procedures, and legislative requirements to ensure consistent and timely compliance across the division.
• Manages the division's complement and the distribution of staff resources to meet divisional strategic objectives within Corporate Financial Planning and Human Resources Organizational Management guidelines.

Manager, Strategic Workforce Management

Administrative Assistant

• Performs varied administrative duties and clerical functions in connection with the operation of the TEM team.
• May provide work direction and training to assigned staff.
• Exercises caution and discretion with personnel and other confidential information.
• Types correspondence, including that of a confidential nature.
• Handles scheduling of appointments and ensures that the appropriate information is provided.
• Conducts background research and retrieves information on various issues.
• Screens, reviews, and prioritizes incoming mail, processes correspondence, and initiates response.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Monitors and controls the workflow of the unit, ensuring adherence to relevant policies.
• Liaises with and exchanges information with all levels of staff, elected officials and the public.
• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.
• Drafts correspondence, composes and types letters and memoranda, and routes or answers correspondence.
• Checks work for accuracy and conformity with regulations, policies and procedures, and corrects/resolves outstanding/incorrect items prior to signature.
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems.
• Prepares presentation material utilizing detailed layout and formatting.
• Coordinates and maintains a complex record/retrieval system.
• Maintains supplies and inventories.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government utilizing in-depth knowledge of procedures, regulations, criteria, etc. and records detailed messages.
• Assists with budget administration for the unit.
• Administers petty cash.
• Coordinates meetings, events and schedules.
• Takes/transcribes minutes as required.
• Maintains continuous awareness of municipal matters, departmental administrative systems and procedures, organization structures in the division, and major activities in order to provide effective administrative assistance.
• Prepares and organizes Council materials (including confidential matters), background, and briefing notes.
• Formats Committee reports prior to signature.

Administrative Assistant 2

• Develops and implements detailed plans and recommends policies regarding program specific requirements
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work
• Authorizes and controls vacation and overtime requests
• Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations
• Leads a team to build internal capacity so that Toronto Public Health programs and services are equitable and inclusive of Toronto's diverse populations
• Supports the Senior Management Team in building a city-wide agenda to reduce health inequities
• Initiates, implements and evaluates systems to ensure Toronto Public Health is compliant with provincial mandatory health equity and Indigenous health guidelines, as well as City Council and Board of Health directives
• Provides strategic advice to the Senior Management Team on achieving health equity and Indigenous health excellence
• Supports the Senior Management Team in effective decision making as it relates to health equity and Indigenous health
• Provides strategic issues management related to equity and Indigenous health
• Advises the Senior Management Team of actual or anticipated problems
• Communicates with relevant stakeholders, offers consultative advice on high profile health equity and Indigenous health issues, and formulates appropriate responses
• Supports the Senior Management Team by initiating, building and maintaining strong partnerships to advance a city-wide health equity agenda
• Brokers relationships between Toronto Public Health and corporate offices/divisions, various orders of government, health sector partners, Indigenous service providers, and partners in other sectors
• Develops presentations, reports and briefing notes on topics related to health equity and Indigenous health
• Analyses and advises the Senior Management Team on impacts of social, health, economic and administrative policy changes at all levels as they relate to the social determinants of health
• Supports the development of strong policies and advocacy positions for Toronto Public Health and the Board of Health related to social justice and health equity
• Leads the development and implementation Strategic Plan priorities on health equity and Indigenous health for Toronto Public Health
• Supports Toronto Public Health strategic and service planning processes to align with health equity and Indigenous health goals
• Leads/coordinates/advises the development and implementation of strategic health equity and Indigenous health projects and reports by working with directors and managers in various directorates
• Supports Toronto Public Health programs and staff to improve Indigenous cultural competency/humility and equity-competency, and makes recommendations for equity-based service planning, delivery and evaluation
• Ensures the development and implementation of effective education, communications and change management to achieve health equity related objectives, processes and programs
• Conducts and facilitates health equity research by considering developments within the field, corporate policies and practices, legislation and initiatives by other levels of government
• Provides key information and analysis, draws conclusions and makes recommendations which support effective divisional decision making in equitable programs, policies and city-wide health equity and Indigenous health strategies
• Supports health equity and Indigenous health data governance and surveillance efforts
• Monitors data to identify systemic barriers and recommend evidence-based solutions
• Monitors community health and social indicators and identifies emerging issues and priorities in the external environment that could impact on community health needs and/or service delivery pressures and uses this information to assist in the establishment of public health interventions that reduce health inequities in Toronto and improve the health of the whole population
• Leads/assists in the development of health equity and Indigenous health performance measures and tools for the needs of Toronto Public Health
• Deals with confidential and sensitive information affecting Toronto Public Health operations, assets and resources
• Directs and reviews the preparation of staff reports to ensure accuracy and that policy recommendations contained within are evidence based, defensible and feasible
• Supports staff in scientific publication and presentation/dissemination activities

Manager, Health Equity

Designer

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates, coaches, and trains the unit's staff, ensuring effective teamwork and knowledge repositories, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Trains assigned staff to develop and maintain strong, flexible relationships with client organizations in order to facilitate and support service innovation and transformation.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Manages and leads the team, and various project teams, through the service design methodology by leading and doing, including alignment, opportunity/stakeholder assessments, jurisdictional scans, data insights, customer journeys, user engagement persona development, service blueprints, prototyping, progressive usability testing and implementation plans.
• Responds to escalated initiative and project issues that may impede successful project delivery and coordinates solutions by monitoring and analyzing project metrics, key performance indicators and data dashboards to identify risks, weaknesses, problems, and opportunities.
• Provides subject matter expertise in service design to promote excellence, effectiveness and efficiency in service delivery models.
• Participates in project and advisory committees to provide service design advice and expertise.
• Prepares recommendations which may involve highly confidential, strategic, operational and/or labour relations issues (such as streamlining processes) and identifies opportunities to generate revenue and/or reduce costs.
• Drives Corporate strategy development with senior leaders, executive sponsors, Steering Committees and other relevant partners to address strategic business opportunities and achieve project goals.
• Introduces new and innovative perspectives to the City of Toronto service design through application of industry best practice service design methodologies.
• Develops and delivers presentations and skills development sessions in order to build innovation and service design capacity throughout the City of Toronto.
• Plans and leads concurrent service design projects, coordinates with clients and partners, identifies potential problems and develops mitigating strategies appropriately and expedites project progress to support client business needs.
• Provides technical leadership to service design teams by creating project plans and establishing priorities, managing the project plan, monitoring quality/timeliness of deliverables, and resolving issues.
• Consults and facilitates conversations to persuade and obtain buy-in from partners using visual design, data visualization and storytelling methods.
• Facilitates collaborative sessions using various software tools and develops artifacts (e.g. journey maps, ecosystem maps, service blueprints, experience principles, roadmaps).
• Works with project and product teams to map and analyze the current state of services from the users' perspective with the objective of identifying pain points and opportunities to improve the end- to-end user experience and designing a future state for service delivery.
• Negotiates and builds relationships, working in close collaboration with executives and senior management, clients and various partners across the organization to resolve critical, strategic and operational issues and to deliver on major project objectives while ensuring that both City and business priorities are met.
• Develops internal and external partner relationships and consults with clients, vendors, consultants, peers and suppliers on various deliverables.
• Provides client support that reflects individual client needs, resources and understanding of the specific business and service domains.
• Manages requirements gathering including use cases, epics and user stories.
• Supports requirements sign-off and procurement process, as required.
• Manages team resource utilization, reallocating resources when necessary, across multiple projects.
• Works collaboratively with the Director to assign team members to projects and monitor progress and outcomes.

Manager, Service Design & Delivery

Administration

• Assist with various office functions, such as filing, data entry, photocopying, sending faxes, etc.
• Receives/logs data/information received
• Assists with setting up meetings, records and circulates data
• Supports the team by answering calls, providing general information, taking messages and directing inquiries to appropriate staff
• Collects data by distributing questionnaires and asking participants/groups for information/opinions
• Assists in inputting, retrieving, compiling, consolidating and maintaining data, statistics and document findings
• Assists in drafting documents, correspondences, organization and presentation of data collected
• Travels to various locations and/or special events to provide assistance

Administration Trainee, Black Youth Career Development Program

• Assist with various office functions, such as, filing, data entry, photocopying, sending faxes etc.
• Receives/logs data/information received
• Assist with setting up meetings, records and circulates data
• Support the team by answering calls, providing general information, taking messages and directing inquiries to appropriate staff to answer questions/handle requests
• Collect data by distributing questionnaires and asking participants/groups for information/opinions etc.
• Assist in inputting, retrieving, compiling, consolidating and maintaining data, statistics and document findings
• Assist in drafting documents, correspondences, organization and presentation of data collected

Administration Trainee, Persons with Disabilities Youth Career Development Program

• Assist with various office functions, such as filing, data entry, photocopying, sending faxes
• Receives/logs data/information received
• Assist with setting up meetings, records, and circulates data
• Support the team by answering calls, providing general information, taking messages and directing inquiries
• Collect data by distributing questionnaires and asking participants/groups for information/opinions
• Assist in inputting, retrieving, compiling, consolidating and maintaining data, statistics, and document findings
• Assist in drafting documents, correspondences, organization and presentation of data collected

Administration Trainee, Trans/Non-Binary/Two-Spirit Youth Career Development Program

• Implement detailed plans and recommend policies and procedures tailored to specific program requirements
• Lead and motivate a cohesive team ensuring high-quality work, continuous learning and innovation
• Supervise daily operations including staff scheduling, task assignments, and performance evaluations
• Manage budgets to ensure expenditures stay within approved limits
• Foster inter-professional collaboration to ensure high-quality resident care based on best practices
• Serve as a resource for families offering support, guidance, and follow-up on concerns

Nurse Manager

• Manage the operations of the City Wide Priorities function.
• Ensure efficient processing of building and sign permit applications as well as preliminary zoning and planning applications.
• Ensure compliance with the Ontario Building Code Act, the Building Code and other related regulations and by-laws.
• Develop and implement training programs for both new and existing staff.
• Monitor industry trends and recommend the assignment of divisional resources and service levels.