Manager, Internal Investigations – Transportation Services
City of Toronto
full-time
Posted on:
Location Type: Hybrid
Location: North York • Canada
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Salary
💰 CA$123,833 - CA$170,184 per year
About the role
- Leads and conducts thorough and objective investigations regarding allegations of misconduct or wrongdoing for unionized and non-unionized staff across the Division.
- Reviews and analyzes files with a focus on fact-finding, procedural fairness, timeliness, and attention to detail and ensures investigations are in compliance with all legislation.
- Applies trauma-informed approaches and de-escalation techniques throughout investigations.
- Conducts on-site interviews and meetings; gathers evidence at various work locations.
- Oversees the assessment of evidence and credibility analysis of the parties to make factual findings and provides detailed reports, confidential communications, and briefings.
- Ensures that all complaints and investigations received in the IIU are resolved in accordance with established divisional complaint procedures.
- Provides guidance to the Unit on determining whether the factual findings amount to a breach of the applicable City bylaws, policies, procedures, or legislation.
Requirements
- Post-secondary education in a related area (e.g. labour relations, law, workplace investigations) or an equivalent combination of education and experience.
- Investigative certification (e.g. ASIS, PCI, CFE) or Private Investigation certification/experience would be an asset.
- Extensive experience working in a major, multi-union public or private sector organization.
- Considerable experience conducting workplace investigations (e.g. incivility, harassment and discrimination, theft, nepotism, fraud).
- Advanced interviewing techniques and evidence assessment skills.
- Strong organizational skills with ability to maintain accurate, detailed documentation and records, both electronically and in hard copy.
- Strong analytical skills to conduct research and assess evidence to determine relevance, reliability and sufficiency.
- Excellent presentation and communication skills and ability to communicate effectively, both orally and in writing, with various levels of staff within the organization.
- Extensive understanding of collective agreements and case law related to conducting investigations in a unionized environment.
Benefits
- Health insurance
- Retirement plans
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
investigative techniquesevidence assessmentfact-findingprocedural fairnesstrauma-informed approachesde-escalation techniquesworkplace investigationsanalytical skillsdocumentation skillsinterviewing techniques
Soft Skills
organizational skillscommunication skillspresentation skillsattention to detailresearch skills
Certifications
ASIS certificationPCI certificationCFE certificationPrivate Investigation certification