Cincinnati Children's

General

• Ensures patient safety by identifying the correct patient and special needs.
• Provides assistance and services to patients, families, staff, and external agencies.
• Maintains confidentiality and protects patient/family personal medical and financial information.
• Completes and authenticates all documents that ensure compliance with regulatory agencies.
• Supports the Revenue Cycle by ensuring accurate data entry into the system.

Patient Representative I, Part Time

• Ensures patient safety by identifying the correct patient.
• Provides assistance and services to patients, families, and staff in patient registration and scheduling.
• Investigates and resolves customer requests according to policies and procedures.
• Maintains confidentiality and safeguards patient/family personal medical and financial information.
• Completes and authenticates documents ensuring compliance with regulatory agencies.
• Supports the Revenue Cycle and Health Information Management by ensuring necessary data is obtained and entered accurately.

Customer Connections Representative I

Administration

• Supports team, faculty, and staff in the development and preparation of research grant proposals, contracts, subcontracts, and agreements
• Analyzes and evaluates contract and grant budgets for correct calculation of expenditure categories
• Review proposals for compliance with sponsor and institutional policies
• Effectively manage a portfolio of divisions
• Actively manage strong working relationships with divisions, faculty, and other key stakeholders

Research Grants Administrator

Research Analyst

• Supports team, faculty and staff in the development and preparation of research grant proposals, contracts, subcontracts, and agreements
• Analyzes and evaluates contract and grant budgets for correct calculation of expenditure categories
• Reviews proposals for compliance with sponsor and institutional policies
• Effectively manage a portfolio of divisions and actively manage strong working relationships with divisions, faculty, and key stakeholders

Database Administrator

• Responsible for the planning, design, implementation, and maintenance of moderately complex database environments
• Ensure that database environments are recoverable and secure
• Plan for and monitor the capacity of the database environments
• Monitor database and server performance; provide analysis and solutions to performance issues
• Plan and execute change within the systems by following the policies and procedures as defined by Information Services
• Proactively identify potential issues and conceptualize their solutions while providing direct technical support and problem resolution assistance for all database environments
• Develop knowledge and professional skills through cross-training, literature, and attendance at department meetings and vendor education
• Develop and maintain positive relationships, both internal and external to CCHMC
• Motivate people and encourage teamwork
• Prepare oral and written presentations
• Conduct and participate in instructional seminars
• Develop expertise in several Cincinnati Children's computer-based systems
• Manage the design, development, and implementation of new and enhanced projects
• Identify the appropriate resources needed to complete projects
• Communicate between internal and external parties on project related issues and developments
• Develop and maintain project plans
• Work with cross functional teams
• Consult with end user community to develop requirements for database solutions
• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support
• Adhere to and promote continual adoption of change management policies and procedures
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Always maintain CCHMC'S service standards of being Courteous, Attentive, Respectful, Enthusiastic team members and Safe. (CARES)
• Mentor and train other database administrators
• Participate in the interview process
• Provide consultation and assistance to customers and Information Services personnel
• Adhere to IS departmental on-call and Service Desk policies and procedures
• Perform other duties as assigned.

Senior Database Administrator

Representative

• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions.

Patient Representative II

• Operate when the offices are closed: 4:30PM - 9:00AM MON - FRI & 24/7 On the Weekends
• Holiday and Weekend Rotation Required
• Sustain a working understanding of regulatory requirements and accreditation standards
• Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital
• Be mindful and judicious in monitoring safety and departmental policies and procedures
• Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis
• Work with department managers, nurse council and magnet representatives to identify and share safety best practices
• Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice
• Follows standards and guidelines; implements clinical changes and research-based practices developed by others
• Recognizes the need for further learning to improve patient care
• Uses self-appraisal performance review and peer review, including annual goal setting, for assurance of competence and professional development to promote safe and ethical practice using the nursing process
• Facilitates learning by assisting with peer and student learning experiences
• Collects clinical data; follow algorithms, decision trees, and protocols
• Matches formal knowledge with clinical events to make appropriate decisions
• Documents plan of care, care delivered, and patient and family outcomes
• Focuses on the usual and customary needs of the patient and family; anticipates future needs; bases care on standards and protocols; maintains a safe physical environment
• Works on behalf of patient and family; makes ethical/moral decisions based on rules; represents patient when patient cannot represent self

Experienced Registered Nurse, Non-Acute, Nurse Helpline

• Sustain a working understanding of regulatory requirements and accreditation standards
• Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital
• Monitor safety and departmental policies and procedures
• Collaborate with team using shared decision making
• Document plan of care, care delivered, and patient and family outcomes
• Participate in shared governance at the point-of-care as a member of unit-based councils

Experienced Registered Nurse, RN, Nurse Helpline

Patient Access Representative

• Ensures patient safety by identifying the correct patient
• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system

Technician

• Review daily surgery schedule to align supplies and equipment with case acuity and type
• Maintain/manage strong working relationships with clients and colleagues
• Participate in continuous improvement activities and process/system improvement

Anesthesia Technician

Medical Assistant

• Provide competent technical and clinical services
• Assist care providers with procedures and physical exams of patients
• Prepare patients for examination and treatment
• Provide culturally competent and responsive care
• Treat families as full partners with decision making processes
• Act as a customer advocate and strive to support patients
• Work collaboratively with others
• Develop positive working relationships with peers
• Manage records per department policy
• Maintain knowledge of all routine testing processes

Medical Assistant – School Based Health Center

Student

• Learn the daily routines of healthcare/research investigators
• Foster career interests in healthcare/research
• Gain experience and awareness of the academic, technical and personal skills required in healthcare/research professions
• Gain an understanding of different health/research careers, including the cultures and work environments that can be unique to a particular healthcare/research profession.
• Develop an understanding of the critical connections between education, work and goal attainment.
• Comply with policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations.
• Complete Cincinnati Children's training required for the position.
• Adhere to safe work practices.
• Understand, adhere to and model Core Standards as defined organizationally and specifically within the department / unit.

Student III

• Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs
• Assist care providers with procedures and physical exams of patients
• Prepare patients for examination and treatment
• Provide care consistent with the family-centered care and medical home models
• Provide flexible, culturally competent and responsive care to the needs of the patient and family
• Treat families as full partners with decision making processes regarding their child's care
• Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families
• Respond quickly to parent requests and concerns
• Manage records per department policy
• Maintain knowledge of all routine testing processes and retrieve test results

Medical Assistant – PRN

• Ensures patient safety by identifying the correct patient
• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system

Support Engineer

• Support and develop integration between Workday and other tertiary systems.
• Support tertiary systems as primary/secondary role.
• On-call support for Workday and all other tertiary systems on rotating basis.
• Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity.
• Address production support, application configuration and enhancements with direction from senior level team members as needed.
• Provides technical support and problem resolution assistance for production and process issues.
• Monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.

Cincinnati Children's

Patient Representative I, Part Time

Customer Connections Representative I

Research Grants Administrator

Sponsored Research Specialist

Senior Database Administrator

Patient Representative II

Experienced Registered Nurse, Non-Acute, Nurse Helpline

Experienced Registered Nurse, RN, Nurse Helpline

Patient Access Representative

Anesthesia Technician

Medical Assistant – School Based Health Center

Student III

Medical Assistant – PRN

Patient Access Representative

Technical Analyst I