Telehealth Specialist – Digital Care

Cincinnati Children's

Telehealth Specialist coordinating Cincinnati Children’s virtual care operations, vendor support, launches, and service continuity. Supporting video visits, asynchronous care, agentic AI, and emerging digital health technologies.

Posted 8/5/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $56,846 - $72,488 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating telehealth operations, managing vendor relationships, and supporting digital care initiatives. Proficient in Microsoft 365 applications and skilled in documentation and communication with clinical and operational stakeholders.

Highest-signal resume keywords

Telehealth Operations CoordinationMicrosoft 365 ProficiencyVendor ManagementCustomer Service SkillsHealthcare Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project CoordinationDocumentation CreationKnowledge Article MaintenanceTicketing Systems FamiliarityVideo Conferencing Competence

Soft Skills

Strong CommunicationAdaptabilityCollaborationCustomer Service OrientationProblem-Solving

Tools & Technologies

Microsoft TeamsMicrosoft ExcelMicrosoft PowerPointMicrosoft FormsVirtual Meeting Platforms

Industry Keywords

TelehealthDigital HealthHealthcare TechnologyClinical WorkflowsOperational Initiatives

About the role

Key responsibilities & impact

Coordinate day-to-day telehealth operations for Cincinnati Children's Digital Care & Telehealth services
Monitor telehealth services and respond to situations affecting daily operations
Manage vendor support tickets and facilitate timely issue resolution
Facilitate internal meetings, prepare agendas, document minutes, track action items, and follow up on deliverables
Create and maintain Microsoft Teams channels and collaboration spaces
Support Phase 2 initiatives and straightforward telehealth launches after training
Serve as an internal resource and liaison to staff, physicians/faculty, and external stakeholders
Coordinate governance activities for new telehealth use cases
Conduct call monitoring for digital care services
Provide operational support for established telehealth use cases, escalating enhancement requests when appropriate
Participate in an on-call rotation to ensure continuity of service
Serve as a training resource for telehealth providers and staff
Identify educational and training needs and recommend solutions
Maintain documentation
Communicate and collaborate with clinical, operational, technical, and vendor partners
Support Digital Care operations and products, including video visits, asynchronous care, agentic AI, and emerging virtual care technologies

Requirements

What you’ll need

Bachelor's degree in a related field
0+ years of experience in a related job discipline
Experience coordinating projects, meetings, or operational initiatives in a collaborative team environment
Familiarity with vendor management and ticketing or service management systems
Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms
Experience creating or maintaining documentation, knowledge articles, or standard operating procedures
Ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment
Strong customer service skills supporting clinical, operational, or technical stakeholders
Experience working with cross-functional teams to coordinate activities and resolve issues
Knowledge of healthcare operations or clinical workflows
Experience supporting virtual meeting platforms, collaboration tools, or Digital Care technologies
Experience supporting telehealth, digital health, or healthcare technology solutions
Competence in video conferencing
Ability to participate in an on-call rotation
Ability to work onsite at least one day per week

Benefits

Comp & perks

Additional pay may apply, including shift, on-call, or weekend differentials
Benefits may apply
Comprehensive job description provided upon request
Reasonable accommodations for qualified individuals with disabilities
Equal Opportunity Employer