Ciena

Account Manager

• Break into net-new F100 accounts to displace incumbents
• Establish Ciena as the "connective tissue" for AI scale
• Partner with neoscalers to power niche market expansions
• Navigate complex organizational structures to build credibility
• Orchestrate internal resources to deliver winning proposals

Account Management Specialist

Backend Engineer

• Collaborate with project managers, team leads, and cross‑functional partners to deliver high‑quality software solutions.
• Analyze project objectives and translate them into clear, phase‑specific requirements.
• Define, document, and manage requirements for entire project phases.
• Break down requirements into actionable development tasks.
• Ensure timely, high‑quality delivery across all assigned development activities.
• Review and contribute to test plans across phases and integrations.
• Support design efforts through strong high‑level and low‑level software design expertise.

Software Developer – Angular, Node.js

• Analyze project and phase-level requirements to define clear, actionable technical specifications.
• Gather and refine requirements for integrations, including third-party and Blue Planet ecosystem systems.
• Develop and maintain requirement documentation across phases of the project lifecycle for Blue Planet solutions.
• Translate requirements into structured work tasks and ensure timely, high-quality delivery in collaboration with the Blue Planet team.
• Collaborate with project managers, team leads, and cross-functional stakeholders to drive optimal technical solutions.
• Review test plans and user guides for accuracy and completeness across integrations and project phases.
• Support continuous improvement by applying structured, process-oriented development practices aligned with Ciena standards.

Java Developer – OSS/NMS/Telecom Domain

Data Analyst

• Reporting to Director, Enterprise Analytics for designing and developing solutions for reports and dashboards
• Work closely with data analyst, data engineering and UX to deliver products that offers data insights via high quality visuals
• Perform exploratory data analysis and data pre-processing to arrive at patterns and trends
• Partner with data analyst, data engineer and / or business teams to understand business requirements
• Own design, data models, development, and support to data visualization dashboard pulling data from data warehouse or other sources
• Share options for high quality visuals for the requirements of new / enhancement of operational reports / dashboards
• Maintain peer relationships across IT including data engineering and enterprise integration team to support effective implementations

Associate, Data Analytics

Full-stack Engineer

• Design, develop, and unit test software modules or features for new or upgraded systems and products.
• Develop and implement software according to project plans and priorities.
• Document software design and analysis comprehensively.
• Write and maintain Java code, create Spring beans, and develop JUnit tests.
• Support debugging, deployment, and environment setup using tools and platforms such as Docker, AWS, and Kubernetes.

Junior Software Developer – Professional Services Inventory

Customer Success Manager

• Primary responsibility of Customer Success Strategist is to successfully manage customer relationships by optimizing the customer experience, driving achievement of Ciena cost management, as well as the booking of contract modifications and proper invoicing.
• The responsibility is to lead Services in the CALA North Sales Hub.
• Ensure that customer needs are met and maintained, identifying any shortfalls and providing guidance on modifications that may be required to adhere to all service margins and timely maintenance renewals.
• Customer Success Strategists typically interface with the Ciena Program Managers, Services Project Management and require to interact / provide feedback to Ciena Operations teams, Field Operations, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project / contract deliverables and financial targets are met.
• Provide day-to-day leadership for the Services business, ensuring alignment with Ciena's mission, values, and goals.
• Develop and execute strategies to expand Ciena's footprint in the segment, driving revenue, profitability, and market share.
• Accountable for opportunity management in Salesforce and subsequently Kantata for service projects ensuring they are reflecting the most up to date metrics.
• Manages the reflection and upkeep of customer health within the Gainsight database.
• Acts as Ciena Government Solutions sub-contracts administrator by working with Ciena Contract Management to ensure contracts and contract modifications are reflected properly within both Mavenlink and Salesforce.
• Interfaces with the Ciena Account Teams, Services Quoting Team, and Order Management Group to ensure the proper quoting and processing of certain sub-contracts.
• Works with Ciena Accounts Receivable on invoicing and the proper processing of payments for certain sub-contracts.
• Facilitate communication between internal groups, internal functions, and outside suppliers/customers as necessary in support of bookings and project execution.
• Assure all parties maintain close communication and coordination regarding business metrics as well as ensuring they are accurately reflected in their respective internal databases.
• Work directly with Service Project Managers to maintain project schedules and report to management regularly or as agreed as well as participating in process improvement initiatives as assigned.

Senior Manager, Customer Success

Mechanical Engineer

• Design and optimize photonic integrated circuits, focusing on performance, reliability, and manufacturability.
• Conduct advanced simulations of modulator devices using specialized software tools.
• Analyze and interpret experimental results, correlating them with theoretical models and simulations.
• Collaborate with wafer fabrication partners to ensure design feasibility and production readiness.
• Develop and implement test plans for both active and passive photonic devices, including DC and RF testing methods.
• Partner with cross-functional teams to integrate modulator designs into broader photonic systems and prototypes.
• Document and communicate design decisions, test data, and advancements to stakeholders.

Silicon Photonics Design Engineer – High-Speed Modulator Devices

Program Manager

• responsible for the overall management of strategic projects focused on Accounting and Financial Planning
• Oversee the ongoing review of projects(s) status; closely monitor project resources tasks, risks, and milestones
• Partner with Business Functional Leads to prioritize requirements, and estimate effort and resources
• Able to collaborate with other project managers and serve as a technical lead to support the delivery of technical functions and tasks across all work products
• Responsible for overseeing the daily project activities of a team of individual contributors across multiple sites and global locations
• Provide input into vendor negotiations and manage vendor within defined contract parameters
• Manage projects using different methodologies as needed by the project (Agile, Waterfall, Hybrid, FastFail, etc)
• Coordinate with IT directors, Business Managers, Resource Managers and IT PMO Manager for resource assignments and issue resolution.

IT Project/Program Manager

Customer Advocate

• Lead the management and accuracy of service opportunities in Salesforce and Mavenlink, ensuring project information and performance metrics remain current
• Maintain customer health insights within Gainsight to support data‑driven decisions and proactive engagement
• Oversee subcontract administration for Ciena Government Solutions by coordinating with Contract Management to ensure accurate contract and modification entry into Salesforce and Mavenlink
• Partner with Account Teams, Quoting, and Order Management to support compliant and timely subcontract quoting and processing
• Coordinate with Accounts Receivable to ensure proper invoicing and payment tracking for designated subcontract activities
• Facilitate clear communication among internal teams and external stakeholders to support bookings, contract execution, and schedule adherence
• Collaborate closely with Service Project Managers to maintain project schedules, report on progress, and contribute to process improvement initiatives across contract bookings and project operations

Customer Success Advocate

Affiliate Manager

• Drive end-to-end execution of the Partner Program across the EMEA region, ensuring operational consistency and strategic alignment
• Develop clear, simplified resources to help internal teams effectively understand and leverage partner programs such as Opportunity Registration and Not for Resale (NFR)
• Facilitate business planning with partners, including template creation, administrative coordination, and approval management
• Lead structured onboarding for new partners and new employees within partner organizations, guiding them through contract submission, ramp activities, and program fluency
• Create mechanisms to measure partner enablement effectiveness, including follow-up processes for Planner Plus, Quote Plus, and webinars
• Manage and report regional partner activity on a weekly, monthly, and quarterly basis to support visibility and decision-making
• Partner closely with regional leaders to track, analyze, and operationalize partner performance metrics

Partner Accelerator Specialist – EMEA

Security Engineer

• Design, develop, and test features in C and C++ for embedded systems
• Investigate, debug, and resolve complex software defects to enhance performance and reliability
• Proactively identify and mitigate security vulnerabilities
• Engage in the complete software development lifecycle, from architecture to testing and delivery
• Develop scripts, test utilities, and automation tools to optimize development processes
• Collaborate with cross-functional teams to deliver seamless software releases

Software Engineer, Security – New Grad

• You will play a key role in crafting, developing, testing, deploying, maintaining, and improving software.
• You will be accountable for managing individual project priorities, assignments, and timelines.
• You will participate in the full software development lifecycle, collaborating with multi-functional teams of developers, quality assurance teams & release managers.

Software Engineer Intern – Security

Support Engineer

• Provide advanced post‑sales technical support for Ciena networking systems through remote and on‑site engagement
• Analyze, troubleshoot, and resolve complex issues across Optical Transport Network (OTN), Synchronous Optical Network (SONET)/Synchronous Digital Hierarchy (SDH), Dense Wavelength Division Multiplexing (DWDM), and related transport technologies
• Conduct in‑depth lab investigations and apply diagnostic tools to isolate and escalate issues when needed
• Collaborate cross‑functionally with Engineering, Quality Assurance, Product Management, Technical Publications, and Training teams to channel customer insights and support product improvements
• Prepare, validate, and publish customer‑facing documentation, bulletins, and knowledge‑base content
• Act as Customer Lead Engineer for designated accounts, fostering strong technical relationships
• Support global customer deployments, including travel as required

Senior Associate, Global Technical Support

Project Manager

• Serve as the project leader for the customer and Blue Planet Sales, PMO, Consulting, Engineering, Finance, Operations, IT, Commercial Management, Resource Management, and Customer Support organizations.
• Collaborate within the internal Blue Planet organizations and with customers to initiate projects
• Understand how to interpret commercial documents and ensure that adherence to these is managed through the delivery lifecycle
• Establish strong project governance and ability to develop work plans
• Manage and control the execution of customer-facing projects throughout entire project lifecycle, in accordance with the contract(s) and customer expectations.
• Lead cross-functional and global project teams, consisting of software architects, developers, testers, administrators, sub-contractors and other support personnel
• Track and report status/forecasts to stakeholders for project schedule, scope, issues, and budget
• Ensure project time and expenses are submitted/approved and POs accrued, in accordance with policy and revenue recognition guidelines
• Obtain and manage scope acceptances and approvals, customer invoicing etc.
• Foster a culture of continuous improvement and innovation and identify opportunities for process improvements.

Professional Services Program/Project Manager

Performance Marketing

• Lead the end-to-end programmatic display strategy across awareness, consideration, and demand programs
• Plan, activate, and optimize campaigns across DSPs and platforms including Display & Video 360 (DV360), Google Adwords, YouTube, and Connected TV
• Define and manage media-buying strategies for priority trade publications, including site selection, sponsorships, and high-impact placements
• Own paid media budget planning, allocation, forecasting, pacing, and performance optimization
• Develop and refine targeting strategies using first-party data, third-party data, contextual, intent-based, account-based, and retargeting approaches
• Partner closely with analytics, web, and content teams to ensure effective measurement, attribution, landing-page performance, and conversion
• Manage publisher, platform, agency, and vendor relationships to ensure transparency, value delivery, and results