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Tech Stack
Tools & technologiesAnsibleJavaPython
About the role
Key responsibilities & impact- Deliver post‑sales solution engineering services, including solution design, solution acceptance, remote deployment, and network reconfiguration or migration activities under senior engineer supervision.
- Interface with Systems Engineering, Service Project Management, Technical Support, Field Service Engineering, and Customer Service Advocate teams to coordinate deployment activities.
- Analyze system engineering network designs and translate them into solution designs for new builds, reconfigurations, and network upgrade projects.
- Gather and analyze customer network data to develop migration strategies supporting successful transitions to Ciena platforms.
- Review technical deployment packages with internal and external stakeholders to ensure deployment readiness and shared understanding.
- Act as a technical escalation point for deployment package issues, collaborating with engineering, customers, and internal teams to resolve design or product concerns.
- Provide off‑site escalation and maintenance window support during in‑service network upgrades, including nights and weekends.
Requirements
What you’ll need- Education: B.S. in Electrical Engineering, Optical Engineering, or a related field of discipline.
- Experience: Desirable not more than 2 years of experience.
- Application of basic knowledge of Layer 0/1 optical and transmission technologies.
- Application of basic knowledge of Layer 2–3 networking and IP protocols.
- Utilization of scripting or DevOps skills such as Python, Java, or Ansible.
- Demonstrated ability to work with cross‑functional groups to resolve issues and establish best practices.
- Customer service interaction capability in technical delivery environments.
- Written and verbal English communication capability.
- Utilization of Microsoft Office tools, including Visio, Excel, and PowerPoint.
- Ability to manage multiple projects simultaneously.
- Ability to review and analyze project information accurately and efficiently.
- Ability to translate conceptual designs into executable delivery processes.
- Willingness to be in the office 2/3 days per week.
- Willingness to travel approximately 25%.
- Availability to work night or weekend maintenance windows approximately 25%.
Benefits
Comp & perks- Flexible work environment that empowers individual growth, well-being, and belonging
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Layer 0 optical technologiesLayer 1 optical technologiesLayer 2 networkingLayer 3 networkingIP protocolsPythonJavaAnsiblesolution designnetwork reconfiguration
Soft Skills
cross-functional collaborationcustomer servicewritten communicationverbal communicationproject managementanalytical skillsproblem-solvingtechnical escalationbest practices establishmenttime management
